Ross Hendrickson Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

South San Francisco, California, Us

Global IT Change Communications Strategy & Execution - Create and execute change experience strategies driven by technical changes to a workforce of over 100,000 employees. Reduce noise and change fatigue of employee workforce, while building a trusted communications brand.Influence product delivery and user adoption strategy. Reduce impact related to changes in technology with a goal of simplifying solutions and increasing adoption and compliance.Leverage portfolio wide view to connect the dots across IT to identify potential synergies and avoid collisions and duplicative efforts.Change Management Strategy - Provide impact assessment and change management strategy consultation. Anticipating friction points in technology adoption and providing strategic direction for the content of IT Training. Ensuring project delivery meets the requirements of various stakeholder groups including Legal, IT Security, Data Privacy, HR, Procurement, and Corporate Communications.Consultation & Business Partnership - Acting as the voice of the customer, aggregate feedback of internal IT products/services from business stakeholders to service ownership group. Partner with a cross functional network of stakeholders to share information and ensure business readiness for change.Internal Operations - Mentoring others in communications & OCM roles, sharing knowledge & networks to improve information exchange, parter on user-impact portfolio view of changes.

South San Francisco, California, Us

Developing strategies to deliver IT changes to minimize impact and maximize productivity for 45,000 users in the Americas region. Providing visibility of end-user impacting IT changes across the region in order to align delivery, timing and approach for the business.• Maintain Technology Change Calendar of IT projects across multiple portfolios• Meet regularly with IT & Business stakeholders to share upcoming impacts from enterprise IT changes• Assess end-user impact of all upcoming IT projects and operational efforts• Determine IT enterprise solution delivery schedule for the region• Develop regional change management strategies focusing on end-user preparedness & adoption• Advise on OCM strategy for project teams on efforts outside of our scope

South San Francisco, California, Us

• Assess end-user impact of Enterprise IT changes• Socialize technology roadmap with functional & group IT leads• Listen to end-user feedback, and advocate as necessary to component & solution owners• Write end-user facing communications for 25,000+ employee audience in North America• Design simple, digestible visual instructions• Provide group trainings and presentations as necessary

Freelance media production specializing in time lapse photography, instructional video, live event video production, corporate video production & live music photography.Clients Include:• San Francisco Giants • Golden State Warriors• Stanford • UC Berkeley• Corso Communications [Heineken] • Outside Lands Music Festival

San Francisco, Ca, Us

Genentech contract employee via ProUnlimited• Developed communication strategies to promote user adoption for 10+ high-impact IT projects/changes.• Write clear instructional tutorials• Create media-rich instructional videos, graphics, and animations• Assess end user impact of Google Apps changes• QA testing to ensure accurate product behavior documentation• Subject Matter Expert for Google Vault eDiscovery email retention rules and behaviors• Deliver presentations to leadership teams across all functions

San Francisco, Ca, Us

Genentech contract employee via ProUnlimited• Support L2 & L3 Google Apps issue escalations• Designed & maintained knowledge base for current issues & updates• Provide individual and group training for Google Apps• Develop & document SOPs for supporting Google Apps• Troubleshoot Google Apps, mail-flow, LDAP, and interoperability issues

Paris, France, Fr

Improved adoption of Google Apps suite for employee productivity improvements for the Research & Early Development group.Coordinated and delivered technical support and training communications, issue tracking, and customer feedback tools.

Paris, France, Fr

Assessing training needs of 10,000 PC and 5,000 Mac users during their migration to Office 2010 & Windows 7. Scheduling training classes, developing curriculum to ensure uninterrupted productivity and successful adoption of Windows 7 & Office 2010 Suite. Provided focused technical support for all Genentech users.

Cupertino, California, Us

Training, troubleshooting, software workflow development. Internal media production for training and promotional purposes.• Facilitated over 1,000 60-minute 1:1 personal training sessions with diverse range of clients• Developed & Facilitated 30+ group training sessions for employees

Cupertino, California, Us

• Developed High Definition DSLR production workflow• Produced multiple video campaigns for employee training

San Francisco, California, Us

Create animated graphics for in-arena displays. Edit short videos for game-days. Operate Venus/Matrix Arena graphics display system.

San Francisco, Ca, Us

Operated EVS instant replay & video database for live playback.Operated broadcast HD cameras following game action.

Moorhead, Mn, Us

Instructing groups of advanced undergraduate students in video editing and motion graphics.Creating tutorials for class assignments.

Fargo, Nd, Us

• Developed and implemented the studio's first HD tapeless digital workflow based on Panasonic P2/HVX media, Mac OSX & Final Cut Studio, XRaid, AJA Kona I/O boards.• Commercial & Corporate Video Editor• Compression, Encoding & DVD Authoring Expert

B.S., Graphic Communications

Ba, Media Arts