Ross Higgins Email & Phone Number

Portland, Or, Us

San Francisco, Ca, Us

Mentoring designers by sharing my experiences, advice, tips to navigate the industry landscape, and helping others achieve their goals.

Consultant to $100M+ global businesses looking to revamp their Marketing, Branding, CRO, UX & Product Design primarily within the e-commerce industry.

Beaverton, Oregon, Us

Recruited, hired, mentored, and managed a diverse team of 12 including User Interface designers, User Experience designers, a UX researcher, a product manager, a project coordinator, an engineering manager, mobile app developers, and front-end developers in an agile environment.Created and headed Discogs' first cohesive, global, UX design team, promoting teamwork in a collaborative partnership environment to support senior product, engineering, and marketing stakeholders. • Defined and implemented digital strategy and design vision, aligned with organizational business growth goals, prioritizing consistent and high-quality experiences across all consumer-facing internet products including desktop web, mobile web and mobile app aligned with brand guidelines. • Established UX Research discipline including customer journey mapping, persona development, and user interviews and research. • Developed sophisticated user-centered design processes including Lean UX, design thinking, design sprints, workshops, A/B testing, user journey mapping, and data analytics to increase efficiency, resulting in cost savings and increased capacity. • Championed design system development and evolution to ensure consistent, high-quality experiences across mobile and web platforms. • Product leader and business owner for iOS and Android mobile apps replatforming and redesign. • Identified Conversion Rate Optimization opportunities through analysis of core customer journeys, pain points and UX principles leading to an increase in conversion rate. • Completed accessibility improvement resulting in WCAG 2.0 compliance across the entire website, ensuring access to all visitors.

New York, Ny, Us

City Of Industry, California, Us

Newegg is the second–largest, online only retailer in the US. Offering customers a comprehensive selection of IT related goods, consumer electronics, and office products. With $2.5 billion in annual revenue, Newegg.com is ranked #21 on Internet Retailer's Top 500 Guide.As the Global Head of UX & Design, I am responsible for the industry leading e-commerce company's web, mobile and app design. Being a hands-on, experienced design leader of multi-disciplined UI/UX, web & mobile designers, and front-end developers, my accomplishments and responsibilities include: • Hiring, mentoring and leading a diverse team of UI/UX Designers, Mobile App Designers, Researchers, Email Designers, Frontend Developers, and Copywriters • Growing the UX & Design Department from 3 to 35 • Leading a globally distributed team with members in USA, China & TaiwanNewegg's UX & Design team has designed 80 country global shopping experiences for desktop, mobile web and mobile apps available for Apple iOS and Android devices in multiple languages including English, Mandarin, Spanish and Arabic (RTL). Additional recent projects include: • Created and led the introduction of a new shopping experience to simplify deals discovery. Through extensive research, behavioral observations, user testing and by leveraging Machine Learning (ML), the project was able to achieve:--> Increased Revenue by 21%--> Increased Conversion Rate (CR) by 29%--> Lowered the Bounce Rate by 14% • Complete redesign and re-platforming of the shopping experience on mobile, iOS and Android. Overcoming an aggressive timeline, we launched all three platforms on time and achieved:--> Increased conversion rate by 30%--> Increased mobile orders by 36%--> Increased Average Order Value (AOV) by 21%--> Increased Mobile GMV by 65%The promotion to Sr. Director added responsibilities of Creative Director in the Marketing Department, overseeing the design of corporate global branding and advertising.

City Of Industry, California, Us

This promotion tasked me with taking over the Mobile UX Design Team, located in Chengdu, China. We first built a separate mobile shopping experience, opting not to use a responsive design. This allowed us to optimize the user experience for mobile with the fewest compromises. I also began to grow the desktop UX team to take on additional projects such as editorial micro sites, a guest shopping checkout, developing a Design System and frontend development platform based on object oriented CSS principles.

City Of Industry, California, Us

I was hired to develop and execute a strategic vision, grow, lead and elevate the UX Design function within Newegg to create a world-class, modern shopping experience. With input from executive leadership, I quickly worked to understand the unique needs and challenges of our customers and the business. Partnering with Product Management and Engineering teams, we improved existing product workflows to increase communication and efficiency.

Atlanta, Georgia, Us

Part-time Instructor in the Web Design program, teaching Web Design and Development.

Custom Web DesignFrontend and Backend DevelopmentClients Include: · CIE Studios (ciestudious.com) · HAUS (madeinhaus.com) · Zambezi (zambezi-la.com) · Magnetic Creative (magneticcreative.com) · Segue Creative (segue-creative.com) · Claremont McKenna College (cmc.edu) · Robert Day School of Economics (cmc.edu/rdschool) · Thirst Project (thirstproject.org) · Rothbury Software · FuelTV Television Network (fueltv.com) · X Company (x-company.com)

Los Angeles, California, Us

Built and managed fox.com and mini sites for many of the network's most popular tv shows including 24, House, Glee, The Simpsons and many more.Developed XML and SXLT templates for email campaigns sent through Responsys to over 2 million subscribers at a time.

Redlands, Ca, Us

Bachelor'S Of Fine Art (Bfa), Graphic Design

Industrial And Product Design