Ross Hoier Email & Phone Number

Australia

Byron Bay, NSW, AU

Mar ‘24 - Jul ‘24Senior Product Manager - Fintelligence @ Australian Finance Group [ASX: AFG]Dec ‘23 - Feb ‘24eCommerce Manager - APAC (Global Centre of Excellence) @ Domino’s Pizza Enterprises Limited [ASX: DPE]Jan ‘23 - Jun ‘23Various consulting projects Raising my 5 month old son with my partner - cherishing the time ❤️

San Jose, CA, US

As part of the broader Customer Success organisation within Adobe specifically under the JAPAC umbrella - I work with some of Adobe’s most valued enterprise customers, serving as a trusted advisor to help them drive adoption & extract value from their Adobe Experience Cloud investments in CX Management + MarTech. I partner with Adobe customers as well as.

Varsity Lakes, Queensland, AU

G8 Education (ASX: GEM) is an ASX 200/300 org and leading provider of quality early education and care services. Owning over 440 physical Centres across 21 brands with over 9,500 team members and more than 46,000 children attending.Role looked after all areas of Digital Customer Experience (DX) & Product including strategy, ownership, MarTech ecosystem.

Pyrmont, New South Wales, AU

• McGrath Estate Agents (ASX: MEA) made their name redefining the real estate category and how it operates. The business is looking to re-establish themselves as innovators and leaders to once again, revolutionise the.
• Develop and engage the business in a compelling digital vision that helps meet growth strategies (a true change agent)
• Ownership in the creation of the digital product + digital customer strategy, and its execution
• Develop and mentor the teams, skills and processes required to deliver the digital product strategy
• Inspire and communicate within the business the progress being made, exciting initiatives, stories and the positive impact on business goals – building enthusiasm, belief, and momentum in the digital and product space.
• Lead the product management development and continuous refreshment of a pipeline of digital activity which focuses on true customer needs and solving real estate problems

Sydney, New South Wales, AU

TEEG (The Entertainment & Education Group) is one of the world’s largest Family Entertainment Centre groups operating across 7 countries with over 250 locations and growing. With the TEEG acquisition, I was elevated to a Group role to effectively rollout the successes achieved and digital products delivered in the Australian business, to all 6 other.

North Sydney, New South Wales, AU

• Reporting to the GM, Marketing & New Product Development I was responsible for driving the digital transformation + product + customer strategy and implementing multiple initiatives throughout Aus & NZ to meet business.
• Lead and manage the Digital, Product, CRM & Customer Contact team (5 salaried, 14 non salaried)
• Development of Digital Strategy, Product Strategy & Roadmap including eCommerce, booking engine, digital marketing, website strategy, customer strategy, digital customer service, mobile applications & engagement.
• Transforming the way customers book and engage, with the ultimate goal of 50% of revenue coming through online channels by the end of 2018. The eCommerce ecosystem managed $16+ million in yearly transactions. With the.
• Responsible for developing product strategies to drive revenue growth through online & mobile channels
• Responsible for the management, refinement and evolution of CX Strategy

Sydney, New South Wales, AU

• LJ Hooker is one of Australia’s most known brands and the most iconic real estate network with over 430 offices and 6,000 staffWorking with an energised team drawn from some of Australia’s best known companies.
• Helping drive online lead generation strategy & programs
• Architecting & managing implementation of new cross-network e-nurturing loyalty products and programs
• Work with various internal stakeholders to build, deliver and train the new portal product strategy
• Architect and manage the implementation of a new social media strategy
• Grow and integrate social media into the online lead generation strategy

Macquarie Park, NSW, AU

As one of the largest telecommunications and entertainment companies in Australia, Optus provides mobile, telephony, internet, satellite, entertainment and business network services to more than 10 million customers each day. The Optus business has 3 key divisions across Consumer, Small to Medium Businesses (SMB) and Enterprise Business. The role served as.

Sunnyvale, CA, US

Before finishing up at Yahoo!, I seconded for 3 months (while doing both roles) into a newly created Custom Solutions & Product team as a Producer in charge of strategy, project management, product management, site build (CMS) and success of client microsites.High level of involvement with sales to ensure client expectations were met and exceeded. Key.

Sunnyvale, CA, US

Yahoo is a global media and tech company that connects people to their passions. Reaching nearly 900 million people around the world, bringing them closer to what they love—from finance and sports, to shopping, gaming and news—with the trusted products, content and tech that fuel their day. For partners, we provide a full-stack platform for businesses to.

Sunnyvale, CA, US

Reporting to the Head of Sales Operations & Client Services, I was responsible for the booking, scheduling, reporting and delivery of Internet advertising in addition to client services and supporting the management of these relationships. Working on the Agency Account of OMD dealing with clients including Telstra/Bigpond, McDonald’s, Hasbro as well as.

Gold Coast, QLD, AU

Established in 2000, Cupid Media is a leading niche online dating network. The company has expanded to over 30 million customers across the world, covering North and South America, Europe, Asia Pacific and the Middle East. Cupid Media was acquired by Dating Group in July 2021 for $51 million. Reporting to the CEO of the business I was responsible for.

Executive Mba, Commenced February 2018. Completed Nov 2019. Award Received March 2020. Graduation Ceremony May 2022

Bachelor Of Commerce - Bcom, Marketing & Economics (Double Major)

Executive Certificate, Digital Strategy

Flourish - Agile Capability Programs, Product Ownership

Project Management Essentials, Project Management

Greenbelt Training - Lean Six Sigma

Limelight Training - Acheiving Exceptional Customer Experience

Negotiation Skills

High School Certificate (Hsc)

Education record