Ross Horvitz Email & Phone Number

Las Vegas, NV, US

Las Vegas, Nevada, United States

• OVERVIEWPLAYSTUDIOS creates wonderfully engaging mobile games that allow you to earn real-world rewards every time they play.HIGHLIGHTSProvide end-user support, on-board, train and educate agents, and work with.
• Onboard and train Support Specialists, VIP Hosts, and outsourced agents on all products, procedures, and new features. Coach all new Support Specialists through their first 90 days.
• Conduct company-wide new hire orientation and welcome presentation twice monthly.
• Develop and conduct workshops and tutorials, and create internal documentation, channels, and additional tools for teammates.
• Support and engage with players through in-game messaging via Helpshift, email, and social media.
• Collaborate with developers by reporting issues with products, live-ops events, and sharing player feedback.

Las Vegas, Nevada Area

• OVERVIEWStructure Studios publishes and develops leading 3D-visualization software and technologies. They are the dominant player in the market, serving 96% of industry leaders, and with my help became a World Class.
• Supervised and on-boarded technical support, quality assurance, training, and sales staff.
• Coordinated product updates, policy changes, and deadlines with all departments.
• Collaborated with testers, developers and clients.
• Created and executed test plans for end-user software, websites, and internal databases.
• Handled Terms of Service violations and escalated client issues.

Greater Philadelphia Area

• OVERVIEWComcast Corporation is an American telecommunications conglomerate headquartered in Philadelphia, Pennsylvania. It is the second-largest broadcasting and cable television company in the world by revenue and the.
• Supported customers with cable TV and internet services.
• Served as acting supervisor for escalated customer calls and employee requests.
• Troubleshot, resolved PC/Mac issues, RF signals, TCP/IP settings, email, & web-based problems.
• Monitored network stability, reported outages, provisioned modems and routers.

Greater Philadelphia Area

• OVERVIEWFirst Union Corporation (later Wachovia after a merger in 2001) was a bank holding company that provided commercial and retail banking services in eleven states in the eastern U.S. First Union also provided.
• Handled account transactions and service needs with clients.
• Assisted in training new employees in branch protocols.
• Controlled commercial deposit vault and associated transactions.