Ross Houston Email & Phone Number

Jacksonville, Fl, Us

R Established daily and weekly communication and training that led 4.5% increase in labor hours per repair order and 6.3% increase in parts revenue per repair order Championed the motorcycle sales effort increasing new unit sales by 11% over 2015, 4% increase YTD 2017 Increased F&I gross margin per unit sold by $275  Maintained a 9.95 CXI 12 Month average Developed motorcycle inventory management tools that resulted in a 7% reduction in carrying costs

 Developed and implemented an open-to-buy. Increased inventory turns from an annual average of 2.1 to 3.26 between four stores Increased year-over-year gross margin by 2.5 ppt Designed and implemented Motor Clothes manager and associate training and tracking programDeveloped training program for management team

Milwaukee, Wi, Us

Subsidiary of American Road Group of Harley-Davidson dealership and gear stores, a full-line motorcycle dealership and retail operation selling parts and general merchandise. Responsible for complete oversight and direction of six departments across two locations, including P&L management, sales, marketing and event coordination. Increased returning motorcycle purchasers from 8% of units sold to 24% for 2013 and 32% for 2014. Engineered the closing of a non-performing unit resulting in a net income gain of $50k per year. Masterminded the realignment of two inter-¬dependant departments under one. The net result were 5% and 4.2% sales increases and a $42,000 reduction in salary expense. Developed the matrices for, and directly managed the major unit acquisition, movement and disposal slashing holding costs by 21% and reduced wholesale losses by $22,000. Increased net profit of the company by 26% during the height of the recession Planned, setup and management of the Laconia Motorcycle Week Rally at the dealership Developed the plans for multiple capital improvements, held contractor bid meetings and negotiated contracts

Orlando, Fl, Us

General ManagerA subsidiary of American Road Group of Harley-Davidson Dealerships and Gear Stores, generating $5 million in annual business. Oversaw operations for the entire unit, managing the motorcycle sales department with a focus on improving interdepartmental communication and cooperation.o Generated 105% to plan for total sales, achieving a 4% increase over the previous year.

A retail provider of Harley-Davidson general merchandise, operating 17 locations and earning $22 million in annual revenue. Managed operations for all 17 locations, including HR, sales, recruitment and training, as well as P&L responsibility for the field. o Earned the company’s prestigious Harley-Davidson Retailer of the Year award for 2007. o 8% reduction in total labor costs achieved by developing a process for equating sales trends and labor needs. o Played a key role in completing the acquisition of Laconia Harley-Davidson by leading the transition team, placing focus on inventory valuation, training and IT. o 50% reduction in management turnover achieved by implementing career succession planning for merchandise managers.o Improved merchandise presentations across 17 locations by developing a display standards training document that streamlined the merchandising process.

A collection of Harley-Davidson dealerships and gift apparel stores, including NASCAR official store locations between 2004 and 2006. Oversaw all matters regarding store design, construction, opening processes, equipment ordering, and IT of all ARM locations.o Managed a $5 million project by coordinating with six area managers to organize construction and store opening processes.o Streamlined store planning and opening procedures by developing a successful timeline planning tool for store design and construction. o Led operations for the design, construction and opening of 15 gift and apparel stores and one full-line dealership.

The first subsidiary of American Road Management, comprised two dealerships and three gear stores throughout the region. Managed cross-functional projects involving developing HR policies and procedures, a rider education program and establishing emergency action plans for accident prevention.o Established a comprehensive Rider Education program, becoming the largest program in the state, enrolling 1,000+ annually. o Executed the company’s first-ever training department by working alongside department leaders to gain buy-in and providing oversight on process implementation across the organization.

Chicago, Il, Us

Effectively managed all back of house functions including Human Resources Loss Prevention Shipping and Receiving Facilities management General office functions Supply orderingResponsible for non-commission cashier functionsExpense control

Chicago, Il, Us

Ensuring that the locations were operated in a safe and ethical manner.Investigation of: Cash overages and shortages Inventory shrinkage Accident investigations Internal ethical violations External shoplifting

Chicago, Il, Us

Hiring, training and motivating commission sales staff of between 5 and 12 associatesMaintaining sales floor display standardsMeeting or exceeding sales targets