Ross Hilton Terry Email & Phone Number

Salt Lake City, Ut, Us

South Jordan, Ut, Us

Salt Lake City, Ut, Us

A results-driven and visionary leader with a proven track record in e-commerce, product development, technology development, policy making, BPO, internal operations, negotiating, and leadership development. As the President of a dynamic brand at the forefront of the industry, I have successfully overseen the growth and strategic direction of a diverse portfolio of products spanning health & wellness, Web3 and AI Education, ForEx and Crypto wealth strategies, lifestyle fashion, and skincare resulting in millions in sales to customers in 18 countries in the company's first three years.

Sandy, Utah, Us

Lead innovation domestically and internationally to streamline internal processes and decrease overhead and liability while improving job satisfaction. Drove constant improvements to BPO and UX/CX to increase profitability, brand awareness, CSAT, NPS, and retention. Taught effective mindset practices to global staff in order to improve company culture through personal wellness using Arbinger principles.

Sandy, Utah, Us

Direct operations of 4Life's Customer Service and Training departments for hundreds of 4Life employees worldwide speaking 24 different languages. Manage trainers, supervisors and leadership teams, analyze staffing, oversee hiring and training of new employees. Manage and constantly gain efficiency in all KPI's, especially CPC. Maximize output of multilillion dollar annual budget using WFM best practices and maximize global resource utilization, meet all major knowledge needs in multilingual online WIKI's, conduct regular forecasting and optimize workflow distribution. Ensure cGMP, FDA, FTC, PCI and other compliance training modules are completed regularly.Travel domestically and internationally to 4Life markets and offices to give customized training and support tools. Prepare tools and conduct training in multiple languages in Asia, Australia, Europe, North America and South America.Key Contributions:- Developed and manage Loyalty Save Team to improve customer retention.- Created US and multiple international Knowledge Base Wiki's- Developed and oversee internal LMS and work with Marketing on content for 4Life University.- Developed executive level Dashboard Report for all KPI's- Headed up creation of US DS Quality Team and expansion to International Quality Monitoring- Established International Overflow process and continually oversee effectiveness.- First year as Director decreased operational costs by 18%, saving over $0.6MM while improving all other department KPI's over the previous period.- Past 5 years have managed BPO and day-to-day operations of the center at more than $2.5MM under budget.

Started Energy Efficiency Consulting company COEFFICIENT that specialized in bringing utility customers and utility companies together to promote energy efficiency through property upgrades. The COEFFICIENT team used extensive knowledge of utility incentive programs nationwide and built a strong network with Trade Allys, Manufacturers, Program Administrators, Property Management Companies and property owners that had goals to improve energy efficiency.Achievements:- Built company from ground up.- Earned Building Performance Institute, Building Analyst Certification- Reached profitability in just 3 months and completed dozens of projects nationwide resulting in the decrease of millions of pounds of CO2 emissions, significant utility savings for thousands of customers and steady, healthy profits for the company, my partners and our trade allies.

Half Moon Bay, California, Us

Baar, Ch

Managed Flagship Retail Location and Distribution Warehouse

Organizational Behavior, Group Psychology & Spanish

Psychology & Spanish