Ross Hughey Email & Phone Number

Playa Del Carmen, Q.R., Mx

Playa Del Carmen, Q.R., Mx

Playa Del Carmen, Quintana Roo, Mexico

After being promoted to oversee technical integrations and data conversions, I significantly enhanced the Legal Tracker platform through a series of impactful initiatives. I led the expansion of ETL and automation services, opening new revenue channels and demonstrating a keen aptitude for revenue growth. In my role as a sales and solutions architect, I provided crucial technical support, crafting Statements of Work (SOWs) and quotes that directly influenced client acquisition and satisfaction. My responsibilities also extended to middleware server management, where I enforced strict security measures and disaster recovery plans, alongside delivering key performance indicators (KPIs) to support executive decision-making. Furthermore, I played a vital role in client relations, fostering trust and building long-term business relationships through dedicated on-site consultancy for enterprise-level clients.

Bellevue, Wa

Spearheaded the introduction of a lucrative ETL and automation services revenue stream, significantly improving business operations. Engineered bespoke integration solutions between Legal Tracker and client AP systems, laying a scalable foundation for future technology integrations. Championed knowledge sharing by leading training sessions and creating comprehensive instructional documentation for Adeptia and Legal Tracker's APIs, fostering a culture of continuous improvement. Provided essential technical documentation support across departments, driving interdepartmental collaboration and operational efficiency.

Greater Seattle Area

- Designed audit forms that where completed by Apheresis sites around the world- Worked with the Apheresis Director to build a database solution for the audits- Created documentation for the databases and excel files- Lead training for the database and conference calls for all remote staff- Contract was extended from three months to over a year based on performance

- Worked with VP of Operations, Director of Network Operations and call center management- Trained advanced PC/Mac troubleshooting including wireless, phone and video services- Conducted 4 week courses for new hires and refresher training for existing employees- Designed all new training documentation and implemented it in my new hire classes- Provided refresher training when needed, including advanced escalation training- Remotely trained representatives to quickly implement a support system for backup