Ben Rossier

Ben Rossier Email and Phone Number

Boulanger Patissier
Ben Rossier's Location
Austin, Texas, United States, United States
Ben Rossier's Contact Details
About Ben Rossier

Ben Rossier is a Boulanger Patissier. He is proficient in Anglais and Français.

Ben Rossier's Current Company Details

Boulanger Patissier
Ben Rossier Work Experience Details
  • Creative Market
    Support Manager
    Creative Market Sep 2018 - Jun 2021
    Austin, Texas
    View
  • Evernote
    Customer Service Manager, Evernote Business
    Evernote Jan 2018 - Sep 2018
    Austin, Texas Area
    Driving support excellence for thousand of Evernote Business usersDriving toward live support and fast path user care to improve service level agreementsAdded a new channel of operation (phone) to improve the customer experienceAdded a dedicated chat support for business users to improve the customer experienceDesigned a dedicated team for Evernote Business usersDesigned a new Business specialist role to improve team availability and professionalismLeading the support experience with highest tNPS of the support department
    View
  • Evernote
    Customer Support Manager
    Evernote Jun 2015 - Aug 2018
    Austin, Texas Area
    Complete redesign of the support team organization to better support +20M active usersImproved support team technical knowledge and efficiency via mentoring and coaching sessionsImplementation of quality standard and clear metrics expectationsImplementation of service level agreements and support prioritizationConstantly improved Csat score
    View
  • Evernote
    Technical Support Representative
    Evernote Jun 2014 - May 2015
    Région De Austin, Texas, États-Unis
    Write, Collect, Find, Present.
    View
  • Apple
    Business Specialist
    Apple Apr 2014 - Jun 2014
    Austin, Texas Area
    Create and develop strong relationships with business customersDeliver briefings and collaborate with CEO, CFO, and IT departmentDesign complete solutions for small and large businessesFacilitate training and events
    View
  • Apple
    Expert
    Apple Feb 2014 - Mar 2014
    Austin, Texas Area
    Extensive knowledge of all Apple products and services Deliver a world class customer service and supportTrain and support the rest of the store sales teamFacilitate training and help roll out new processes
    View
  • Apple
    Business Specialist
    Apple Sep 2010 - Aug 2013
    Create and develop strong relationships with business customersDeliver briefing and collaborate with CEO, CFO, and IT department.Design complete solutions for small and large businessesFacilitate training and eventsTeam management of 3 Business Specialists for 4 months
    View
  • Pix-L Communication
    Art Director
    Pix-L Communication Sep 2009 - Aug 2010
    Paris , France
    Develop the company identity for print and webDesign identity for national websites such as France Info and the National Rugby LeagueDesign interactive tools, banners, interfaces and gamesManaged an internship student for one year
    View

Ben Rossier Skills

Customer Service World Class Customer Service Strong Presentation Skill Os X Mac B2b Human Relationship Team Management Ios Training Facilitation Apple Sales Fast Learner Communication Iwork Web Design Retail Art Direction Interactive Media Trainers Graphic Design Adobe Creative Suite Illustrator Indesign Photoshop Logo Design Css Html Graphics Typography Designer Small Business Management

Ben Rossier Education Details

  • Auguste Escoffier School Of Culinary Arts
    Auguste Escoffier School Of Culinary Arts
    Diploma Of Education
    View
  • Autograf Formation
    Autograf Formation
    Master Hypermédia & Interactivity
  • Autograf Formation
    Autograf Formation
    Integrating Multimedia & Websites
  • Autograf Formation
    Autograf Formation
    Computer Graphics Operator
  • Intuit/Lab
    Intuit/Lab
    Classe Probatoire
  • Ecv École De Communication Visuelle
    Ecv École De Communication Visuelle
  • Lycée Evariste De Parny
    Lycée Evariste De Parny
    Social Studies And Economics.

Frequently Asked Questions about Ben Rossier

What is Ben Rossier's role at the current company?

Ben Rossier's current role is Boulanger Patissier.

What is Ben Rossier's direct phone number?

Ben Rossier's direct phone number is +165025*****

What schools did Ben Rossier attend?

Ben Rossier attended Auguste Escoffier School Of Culinary Arts, Autograf Formation, Autograf Formation, Autograf Formation, Intuit/lab, Ecv École De Communication Visuelle, Lycée Evariste De Parny.

What skills is Ben Rossier known for?

Ben Rossier has skills like Customer Service, World Class Customer Service, Strong Presentation Skill, Os X, Mac, B2b, Human Relationship, Team Management, Ios, Training Facilitation, Apple, Sales.

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