Rossi Luo Email & Phone Number

Hong Kong Sar

• Collaborated with the insurance product team to develop a novel business model, establishing a strategic connection with a mainland wealth management company as a channel for acquiring GBA (Greater Bay Area) customers, thereby boosting insurance revenue.

Hong Kong Sar

• Consolidated user requirements from different internal stakeholders, including product, business, and risk and compliance team, to develop a promotion engine to enable the bank's marketing activities.• Collaborated with campaign owners to identify and analyze business needs, design system solutions, and deliver user story/BRD (business requirement document) and PDD (product due diligence). Successfully delivered campaigns relating to account opening reward, MGM program, instant spending rebate, flexi loan reward, and other promotion functionalities.• Collaborated closely with the Research & Development team to clarify project requirements and establish Research & Development and testing schedules. Oversaw the project process from development to implementation, including User Acceptance Testing implementation and Production Validation Testing planning and execution before public launch. • Proactively identified opportunities for system and user experience enhancements, proposing and implementing changes to drive continuous improvement.• Designed marketing programs to support the acquisition, retention, and conversion of various products (payment, deposit, loan, etc.)• Responsible in building the connection between the livi app and yuu Rewards Club, the Hong Kong market’s largest points platform, to allow customers to earn and review yuu points instantly from the livi app.

Beijing, China

• Representatives from JD, responsible for the establishment of livi bank, a joint venture between JingDong, BOCHK and Jardines.

Beijing, China

• Assisted the Vice President in managing working schedule and accompanying him to critical internal and external meetings; Reviewed work reports submitted to the Vice President, summarizing, reporting, and providing responses to internal and external individuals. • Responsible for organizing crucial meetings, such as the company’s strategy meeting, a bilateral Davos Forum meeting, an IMF C-level conference of top executives to discuss critical projects.

• Responsible for lab director’s internal and external activities arrangement, and meeting and seminar presentation material preparation

Beijing

• Primarily responsible for office management, such as collaborating with building property, and utility bills management • Responsible for the management of external employees, including their entry procedures, attendance records, wage settlement, travel application, reimbursement, and departure procedures, in collaboration with third-party companies and project managers and provided the required reports for the financial department.

Shenzhen, Guangdong, China

• Made monthly plans and educated service team members obtain internal revenue; and handled customer complaints and refunds, and responsible for the center’s property, equipment maintenance, and cleaning personnel. • Assisted the center manager in center operations, customer satisfaction, and internal profit, communicating and cooperating with teachers and the sales team; and overseeing and ensuring the quality of customer service, and the effectiveness of training and follow-up to ensure customer satisfaction.