Ross Johnson

Ross Johnson Email and Phone Number

Nice, FR
Ross Johnson's Location
Nice, Provence-Alpes-Côte d'Azur, France, France
Ross Johnson's Contact Details

Ross Johnson personal email

About Ross Johnson

With an MBA from Arizona State University and ten years of international operations management experience across the UK, Europe, and America, I am a versatile and accomplished leader. My dedication to lean improvement has driven me to become a dynamic problem solver, capable of motivating and inspiring teams to achieve stretch goals. I excel in active listening, clearly communicating expectations, and providing motivating feedback to my team. I am constantly seeking new ways to transform the status quo, and my change leadership has been instrumental in driving impactful and sustainable improvements in all areas of operations management.Throughout my career, my inspirational management style has consistently empowered teams to achieve their full potential. Whether in the US, Europe, or the UK, I have demonstrated my ability to drive success through strategic planning, effective communication, and collaborative team-building.

Ross Johnson's Current Company Details
Leggett International Real Estate

Leggett International Real Estate

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Real Estate Agent
Nice, FR
Employees:
541
Ross Johnson Work Experience Details
  • Leggett International Real Estate
    Real Estate Agent
    Leggett International Real Estate
    Nice, Fr
  • Elis
    Key Account Manager
    Elis Jun 2023 - Aug 2024
    Managed a diverse portfolio of 15 high-value clients across retail, food production, and industrial services sectors, overseeing accounts valued at €8 million annually.Led initiatives to enhance client satisfaction, introducing KPI reporting dashboards through Power BI, resulting in improved visibility into performance metrics and actionable insights.Consistently exceeded client retention and satisfaction targets through proactive communication, data-driven analysis, and collaboration with cross-functional teams.
  • Record Uk Ltd
    Service Excellence Manager
    Record Uk Ltd Jan 2022 - Apr 2023
    Blantyre, Scotland, United Kingdom
    Manage five department workgroups, e.g. Account Management, Contracts and Compliance, Estimating, etc.Responsible for driving continuous improvement in both customer satisfaction and operational efficiency.Oversee contract implementation of new accounts and ensure seamless onboarding with service operations.Enhanced team productivity and accountability by implementing, KPI driven visual management tools and dashboards.Record, is the largest manufacturer, installer, maintainer and service provider of precision-engineered automated pedestrian entrances in the UK.
  • Record Uk Ltd
    Service Delivery Manager
    Record Uk Ltd Sep 2020 - Jan 2022
    Blantyre, Scotland, United Kingdom
  • Sonder Inc.
    Operations Manager
    Sonder Inc. Nov 2019 - Jul 2020
    Edinburgh, United Kingdom
    Management responsibilities included: developing business plans (staffing and revenue forecasts), guest experience management, new business development, employee: hiring, training and performance reviews, and market P&L ownership.Sonder combines the best parts of home and hotel. We are redefining the hotel experience through inspiring design and modern service. As a Junior Operations Manager, I am responsible for the performance, operations, and guest service experience in our Edinburgh market.
  • Avis Budget Group International
    Roaming Operations Manager - France
    Avis Budget Group International Sep 2017 - Aug 2019
    Paris Area, France
    Traveled to distressed Avis Budget locations throughout Europe and provided operational analysis, developed actionable strategies for location improvement, supported local management teams during transitional periods. Trained local staff and management on best practices utilized by ABG Airport operations in the United States and Europe. Provided on-site management support and consultation at 8 major Avis Budget locations throughout Western Europe.
  • Avis Budget Group
    El Paso Airport Operations Manager
    Avis Budget Group Mar 2014 - Jun 2017
    El Paso, Texas Area
    Managed all aspects of Avis rental car operations out of the El Paso International Airport. Supervised roughly fifty Avis employees and a team of operations managers. Responsible for a vehicle fleet of 600 – 800 units and managed logistical movements of vehicles between 5 Avis, Budget and Payless rental locations within my district. Avis El Paso reported average annual profits around 2 million USD. Additionally, we achieved consistent market share growth under my leadership in El Paso, expanding our share of the market by 2.25% from 2014 - 2017.
  • Avis Budget Group
    Operations Manager; Performance Excellence Captain (Pex)
    Avis Budget Group May 2013 - Mar 2014
    Phoenix, Arizona Area
    Oversaw staffing, production, fleet mix management, sales and customer service coaching. Appointed as the Phoenix Area Performance Excellence (PEx) Captain, in which I monitored our location's process improvement projects, assessed project sustainability and viability of replication. Additionally, I was the project owner of several lean, Performance Excellence initiatives focused vehicle damage identification and fee collection. Completed a comprehensive, thirty week Management Training Program through the company's ABG University.
  • Snell & Wilmer, L.L.P.
    Legal Docketing Specialist
    Snell & Wilmer, L.L.P. Apr 2011 - Apr 2013
    Phoenix, Arizona Area
    Monitor and maintain complex docketing database. Appraise and calendar legal pleadings from a range of local and federal jurisdictions. Developed and implemented a docketing process redesign that improved department efficiency, accuracy and environmental sustainability.
  • Snell & Wilmer, L.L.P.
    Paralegal Assistant
    Snell & Wilmer, L.L.P. May 2008 - Apr 2011
    Phoenix, Arizona Area
    Provided extensive legal support to attorneys and paralegals. Designed trial exhibits using a range of computer software programs: Excel, Power Point, Microsoft Visio and Trial Director. Composed pertinent legal documents: disclosure statements, client correspondence and interoffice memorandum.
  • Representative Raul M. Grijalva For Arizona'S 7Th District
    Congressional Intern
    Representative Raul M. Grijalva For Arizona'S 7Th District Jan 2008 - May 2008
    Tucson, Arizona Area
    Organized and maintained casework submitted by local constituents. Represented the 7th Congressional District during several philanthropy events.

Ross Johnson Skills

Pleadings Legal Research Legal Assistance Docketing Operations Management Team Leadership Project Management Litigation Support Multi Tasking Analysis Leadership Management Visio Microsoft Excel Customer Service Marketing Public Speaking Sales Social Media Team Building Contract Negotiation

Ross Johnson Education Details

Frequently Asked Questions about Ross Johnson

What company does Ross Johnson work for?

Ross Johnson works for Leggett International Real Estate

What is Ross Johnson's role at the current company?

Ross Johnson's current role is Real Estate Agent.

What is Ross Johnson's email address?

Ross Johnson's email address is ro****@****ail.com

What schools did Ross Johnson attend?

Ross Johnson attended Arizona State University, W. P. Carey School Of Business, University Of Arizona.

What skills is Ross Johnson known for?

Ross Johnson has skills like Pleadings, Legal Research, Legal Assistance, Docketing, Operations Management, Team Leadership, Project Management, Litigation Support, Multi Tasking, Analysis, Leadership, Management.

Who are Ross Johnson's colleagues?

Ross Johnson's colleagues are Marianne Rowe, Dominique Petit, Emma Sharp, Antony Gallien, Damares Issette, Anuska Immobilier, Anne Marie Gaglio.

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