Ross Johnson Email and Phone Number
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With an MBA from Arizona State University and ten years of international operations management experience across the UK, Europe, and America, I am a versatile and accomplished leader. My dedication to lean improvement has driven me to become a dynamic problem solver, capable of motivating and inspiring teams to achieve stretch goals. I excel in active listening, clearly communicating expectations, and providing motivating feedback to my team. I am constantly seeking new ways to transform the status quo, and my change leadership has been instrumental in driving impactful and sustainable improvements in all areas of operations management.Throughout my career, my inspirational management style has consistently empowered teams to achieve their full potential. Whether in the US, Europe, or the UK, I have demonstrated my ability to drive success through strategic planning, effective communication, and collaborative team-building.
Leggett International Real Estate
View- Website:
- frenchestateagents.com
- Employees:
- 541
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Real Estate AgentLeggett International Real EstateNice, Fr -
Key Account ManagerElis Jun 2023 - Aug 2024Managed a diverse portfolio of 15 high-value clients across retail, food production, and industrial services sectors, overseeing accounts valued at €8 million annually.Led initiatives to enhance client satisfaction, introducing KPI reporting dashboards through Power BI, resulting in improved visibility into performance metrics and actionable insights.Consistently exceeded client retention and satisfaction targets through proactive communication, data-driven analysis, and collaboration with cross-functional teams. -
Service Excellence ManagerRecord Uk Ltd Jan 2022 - Apr 2023Blantyre, Scotland, United KingdomManage five department workgroups, e.g. Account Management, Contracts and Compliance, Estimating, etc.Responsible for driving continuous improvement in both customer satisfaction and operational efficiency.Oversee contract implementation of new accounts and ensure seamless onboarding with service operations.Enhanced team productivity and accountability by implementing, KPI driven visual management tools and dashboards.Record, is the largest manufacturer, installer, maintainer and service provider of precision-engineered automated pedestrian entrances in the UK. -
Service Delivery ManagerRecord Uk Ltd Sep 2020 - Jan 2022Blantyre, Scotland, United Kingdom -
Operations ManagerSonder Inc. Nov 2019 - Jul 2020Edinburgh, United KingdomManagement responsibilities included: developing business plans (staffing and revenue forecasts), guest experience management, new business development, employee: hiring, training and performance reviews, and market P&L ownership.Sonder combines the best parts of home and hotel. We are redefining the hotel experience through inspiring design and modern service. As a Junior Operations Manager, I am responsible for the performance, operations, and guest service experience in our Edinburgh market. -
Roaming Operations Manager - FranceAvis Budget Group International Sep 2017 - Aug 2019Paris Area, FranceTraveled to distressed Avis Budget locations throughout Europe and provided operational analysis, developed actionable strategies for location improvement, supported local management teams during transitional periods. Trained local staff and management on best practices utilized by ABG Airport operations in the United States and Europe. Provided on-site management support and consultation at 8 major Avis Budget locations throughout Western Europe. -
El Paso Airport Operations ManagerAvis Budget Group Mar 2014 - Jun 2017El Paso, Texas AreaManaged all aspects of Avis rental car operations out of the El Paso International Airport. Supervised roughly fifty Avis employees and a team of operations managers. Responsible for a vehicle fleet of 600 – 800 units and managed logistical movements of vehicles between 5 Avis, Budget and Payless rental locations within my district. Avis El Paso reported average annual profits around 2 million USD. Additionally, we achieved consistent market share growth under my leadership in El Paso, expanding our share of the market by 2.25% from 2014 - 2017. -
Operations Manager; Performance Excellence Captain (Pex)Avis Budget Group May 2013 - Mar 2014Phoenix, Arizona AreaOversaw staffing, production, fleet mix management, sales and customer service coaching. Appointed as the Phoenix Area Performance Excellence (PEx) Captain, in which I monitored our location's process improvement projects, assessed project sustainability and viability of replication. Additionally, I was the project owner of several lean, Performance Excellence initiatives focused vehicle damage identification and fee collection. Completed a comprehensive, thirty week Management Training Program through the company's ABG University. -
Legal Docketing SpecialistSnell & Wilmer, L.L.P. Apr 2011 - Apr 2013Phoenix, Arizona AreaMonitor and maintain complex docketing database. Appraise and calendar legal pleadings from a range of local and federal jurisdictions. Developed and implemented a docketing process redesign that improved department efficiency, accuracy and environmental sustainability. -
Paralegal AssistantSnell & Wilmer, L.L.P. May 2008 - Apr 2011Phoenix, Arizona AreaProvided extensive legal support to attorneys and paralegals. Designed trial exhibits using a range of computer software programs: Excel, Power Point, Microsoft Visio and Trial Director. Composed pertinent legal documents: disclosure statements, client correspondence and interoffice memorandum. -
Congressional InternRepresentative Raul M. Grijalva For Arizona'S 7Th District Jan 2008 - May 2008Tucson, Arizona AreaOrganized and maintained casework submitted by local constituents. Represented the 7th Congressional District during several philanthropy events.
Ross Johnson Skills
Ross Johnson Education Details
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Master Of Business Administration (M.B.A.) -
Political Science
Frequently Asked Questions about Ross Johnson
What company does Ross Johnson work for?
Ross Johnson works for Leggett International Real Estate
What is Ross Johnson's role at the current company?
Ross Johnson's current role is Real Estate Agent.
What is Ross Johnson's email address?
Ross Johnson's email address is ro****@****ail.com
What schools did Ross Johnson attend?
Ross Johnson attended Arizona State University, W. P. Carey School Of Business, University Of Arizona.
What skills is Ross Johnson known for?
Ross Johnson has skills like Pleadings, Legal Research, Legal Assistance, Docketing, Operations Management, Team Leadership, Project Management, Litigation Support, Multi Tasking, Analysis, Leadership, Management.
Who are Ross Johnson's colleagues?
Ross Johnson's colleagues are Marianne Rowe, Dominique Petit, Emma Sharp, Antony Gallien, Damares Issette, Anuska Immobilier, Anne Marie Gaglio.
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