Ross Johnson Email & Phone Number

Nice, Fr

Managed a diverse portfolio of 15 high-value clients across retail, food production, and industrial services sectors, overseeing accounts valued at €8 million annually.Led initiatives to enhance client satisfaction, introducing KPI reporting dashboards through Power BI, resulting in improved visibility into performance metrics and actionable insights.Consistently exceeded client retention and satisfaction targets through proactive communication, data-driven analysis, and collaboration with cross-functional teams.

Blantyre, Scotland, United Kingdom

Manage five department workgroups, e.g. Account Management, Contracts and Compliance, Estimating, etc.Responsible for driving continuous improvement in both customer satisfaction and operational efficiency.Oversee contract implementation of new accounts and ensure seamless onboarding with service operations.Enhanced team productivity and accountability by implementing, KPI driven visual management tools and dashboards.Record, is the largest manufacturer, installer, maintainer and service provider of precision-engineered automated pedestrian entrances in the UK.

Blantyre, Scotland, United Kingdom

Edinburgh, United Kingdom

Management responsibilities included: developing business plans (staffing and revenue forecasts), guest experience management, new business development, employee: hiring, training and performance reviews, and market P&L ownership.Sonder combines the best parts of home and hotel. We are redefining the hotel experience through inspiring design and modern service. As a Junior Operations Manager, I am responsible for the performance, operations, and guest service experience in our Edinburgh market.

Paris Area, France

Traveled to distressed Avis Budget locations throughout Europe and provided operational analysis, developed actionable strategies for location improvement, supported local management teams during transitional periods. Trained local staff and management on best practices utilized by ABG Airport operations in the United States and Europe. Provided on-site management support and consultation at 8 major Avis Budget locations throughout Western Europe.

El Paso, Texas Area

Managed all aspects of Avis rental car operations out of the El Paso International Airport. Supervised roughly fifty Avis employees and a team of operations managers. Responsible for a vehicle fleet of 600 – 800 units and managed logistical movements of vehicles between 5 Avis, Budget and Payless rental locations within my district. Avis El Paso reported average annual profits around 2 million USD. Additionally, we achieved consistent market share growth under my leadership in El Paso, expanding our share of the market by 2.25% from 2014 - 2017.

Phoenix, Arizona Area

Oversaw staffing, production, fleet mix management, sales and customer service coaching. Appointed as the Phoenix Area Performance Excellence (PEx) Captain, in which I monitored our location's process improvement projects, assessed project sustainability and viability of replication. Additionally, I was the project owner of several lean, Performance Excellence initiatives focused vehicle damage identification and fee collection. Completed a comprehensive, thirty week Management Training Program through the company's ABG University.

Phoenix, Arizona Area

Monitor and maintain complex docketing database. Appraise and calendar legal pleadings from a range of local and federal jurisdictions. Developed and implemented a docketing process redesign that improved department efficiency, accuracy and environmental sustainability.

Phoenix, Arizona Area

Provided extensive legal support to attorneys and paralegals. Designed trial exhibits using a range of computer software programs: Excel, Power Point, Microsoft Visio and Trial Director. Composed pertinent legal documents: disclosure statements, client correspondence and interoffice memorandum.

Tucson, Arizona Area

Organized and maintained casework submitted by local constituents. Represented the 7th Congressional District during several philanthropy events.

Master Of Business Administration (M.B.A.)

B.A., Political Science

Activities and Societies: Phi Alpha Delta