Subject matter expert on complex Student Information System● Supported new and existing customers by providing technical support via phone, email, and video meetings to help schools troubleshoot issues and answer questions about the software.● Collaborated with the implementation team to scrub student data and import into the system.

● Owned all aspects of new client engagement, implementation, configuration, and scheduling.● Recipient of 2020 Innovation Award. Led team to develop and pilot a Self-Service scheduling portal demonstrating a potential $724K cash flow impact.● Led team to define the implementation process for fuel cards and developed the Fuel Card Playbook ● Increased department productivity by collaborating with leadership in streamlining and standardizing the implementation process and establishing the account rating metrics.

● Subject Matter Expert on data imports, Forms creation and QB Integrations.● Led new hire training for new staff on data imports and forms creation.● Supported leadership by providing a central repository for recording feedback on the new Salesforce interface.

● Implemented SaaS software for national and international clients.● Performed hosted software upgrades on Windows and Linux for national clients.● Collaborated with leadership to standardize and streamline the implementation process resulting in a 14% improvement in customer satisfaction ratings.

● Developed interactive data visualizations pro-actively identifying staff training opportunities.● Performed detailed data analysis on truancy resulting in a revision of discipline interventions.● Created EDI interfaces for ERP systems.

● Responsible for district State & Federal Reporting● Lead process improvement bringing the district into compliance with the State of Illinois.● Standardized district data entry procedures, resulting in a 90% reduction in errors.

● Lead district team organizing registration for 18,000 students.● Developed data extracts for State & Federal Reporting compliance.● Created early warning alerts identifying at-risk students.

● Developed real-time custom reports for executive leadership.● Co-developed a grade book application.● Collaborated with Team on SIS and ERP Data Migrations.

• Managed and maintained all aspects of the AS/400 system.