Ross Larson Email & Phone Number

Middleton, WI

• Providing troubleshooting, support, bug fixes, and feature development for a variety of customer-facing applications.
• Improving the quality and accuracy of internal documentation to make development tasks more efficient and effective.
• Helping to provide tech screens for prospective employees during the interview process.

Appleton, WI

• Provided application development, troubleshooting documentation, and support for the company'scustom C# ASP.NET WebForms internal web application.
• Expanded company's existing ticketing system to improve documentation of software-related issues and provided training to employees on creating high quality tickets.
• Interacted with external infrastructure and development service providers and provided gap analysis of needed services for future organizational efficiency.
• Provided security analysis and created multi-phase plan to increase quality of information governance in the organization.
• Helped company to configure and use interactive whiteboard projector and aid employees in learning to use it effectively in meetings and brainstorming sessions.Technologies: C#, ASP.NET, SQL Server, LucidChart.

Appleton, WI

Creator of comprehensive, state-of-the-art collaboration software for web and mobile platforms.Responsible for development and reverse engineering of version 1.0 software to fix bugs, add functionality and meet deadlines. Worked on a remote development team, using Google Hangouts and a variety of online collaboration tools to keep on the same.

Shawano, WI

Assisted in gathering user requirements for small projects.Performed and documented system design, including user interface design, functional design and detailed design for basic development activities.Built software to meet requirements and design specifications, while following established coding standards. Participated in the established code review.

I have volunteered in the past as the System Administrator for Crossways.This position:Performs system documentation and administration. The goal is to document the computers at all sites and make sure that each site has computers that are well-maintained and functioning, reducing down time for other employees.Consultation provided about system upgrades.

Performed Site evaluation to determine IT needs and wants.Contacted retailers to obtain quotes for equipment that fits the organization's needs.Installed and configured computers for use by the organization's staff.Provided support, training, and troubleshooting for the organization's staff to ensure the smooth operation of daily work.

Neenah, WI

Provided bilingual English/French phone, email, fax, voice mail, and letter support for Kimberly-Clark's well-known consumer products, such as Huggies® diapers.Translated consumer responses from English to French for consumers in Quebec.Created lexicon of common French terms to aid in training of new employees.

Appleton, WI

Suggested hardware, software, accessories and warranty coverage to meet the budgets and goals of consumers, both small businesses and individuals.Provided product advice and suggestions for consumers in a large retail environment.

Bachelor Of Arts, French, Psychology

Associate'S Degree, Software Development - Individualized Technical Studies, 3.97