Ross Lebrun, Cpcu, Arm-E, Cris Email & Phone Number

Global, Us

Global, Us

Oversees and executes the development and training of newer associates and team members within the Northeast Construction Practice's Mid-Atlantic region.Drives quality assurance and effective communication for submission best practices, file quality and integrity, and overall client management best practice through the ongoing development of standardization tools and initiatives. Executes renewal timelines in order to promote client engagement in the insurance process to obtain better than market results and reinforce client retention in an increasingly dynamic insurance marketplace. Administers complex Master Builder's Risk programs and engages in the negotiation and placement of larger, more challenging builder's risk placements (high-CAT, quota share, etc.). Effectively manages the client onboarding process to ensure consistency in company and team deliverables as well as adherence to client service commitments.

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Analyze and price risks according to unique characteristics and loss experience for a book of business and agency plant driven by the manufacturing, wholesale distribution, food, real estate, and professional services segments for the Philadelphia region.Negotiate renewal terms and conditions with broker partners while adhering to evolving underwriting guidelines and market trends and subsequently driving rate where necessary to ensure portfolio balance and profitable growth. Identify opportunities to leverage established insured and broker relationships to cross-sell other lines of insurance and organically grow a tenured and profitable portfolio of middle market business. Provide exceptional and prompt customer service to agency partners, internal stakeholders, and our insureds in order to drive overall retention success for the commercial insurance team. Collaborate with risk engineering to ensure critical recommendations are resolved in a timely manner in accordance with pre and post-binding inspections. Serve as a mentor to more junior associates and intern employees while seeking out opportunities to increase responsibility.

Global, Us

Lead the renewal process from exposure gathering to final proposal delivery for smaller to mid-sized construction and real estate clientele in the Mid-Atlantic region, serving as the day to day contact and senior account manager.Negotiate terms and conditions, manage, and administer Master Builder's Risk programs for larger, complex heavy civil and general contracting clients. Oversee and manage a team of analysts critical to the servicing of our clients including but not limited to certificate of insurance renewal issuance, establishing billing plans and managing resolution of open items in a clear and timely manner, and superior development of renewal strategy documents key to positioning the messaging and strategic path in fluctuating insurance cycles. Provide leadership as part of a practice group tasked with operational excellence, client management best practices, and document standardization vital to enabling scalability across northeast regional offices.

Global, Us

Lead and execute renewal strategy meetings and renewal proposal discussions under supervision of Account Executives by leveraging annual stewardship efforts and carrier relationships to drive favorable financial results. Negotiate directly with underwriters to secure favorable and targeted renewal terms and conditions to ensure comprehensive insurance programs tailored to growing and evolving insureds. Supervise a team of analysts to ensure accuracy, timeliness, and adherence to predetermined renewal timelines. Administer quality assurance oversight for a team of client managers and analysts in accordance with established best practices focused on the ability to adapt for book and practice scalability and growth.

Global, Us

Manages the client renewal process from information solicitation to negotiation and binding for middle market to large accounts (excess of $250,000 in total written premium). Ensures accuracy of monthly builder's risk reporting for larger general contracting clients. Executes project-specific builder's risk placements for heavy civil contractors and general contractors in high-CAT exposure areas.Provides insurance and contract review for bids and ongoing insurance requirements to ensure insureds' compliance with insurance requirements. Manages the issuance of certificates of insurance, invoicing and accounting processes for clients, and provides excellence in customer service on a day to day basis.

Global, Us

As an Analyst in the Northeast Construction Practice, I provide customer service excellence, assist in the renewal process, develop loss summaries, and assist in managing the issuance and tracking of certificates of insurance for large clients.Achievements include negotiating $21,000 in client premium savings through restructuring payment terms and conditions, providing analysis on the regional environmental liability book of business, and serving as a go to resource for workers' compensation rules and rating questions.I have completed the CRIS designation program and am further developing my knowledge of liability and property coverages for construction and contracting risks and exposures.

Woodland Hills, Ca, Us

Determine proper rate levels for account acceptance and potential long term profitability. Developed relationships with over 40 agencies and national brokers for a profitable $8.0 million book of business. Managed account premium sizes ranging from $40,000 to $1,000,000+ on both a guaranteed cost and loss sensitive basis.Collaborated with claims, premium audit, safety and health, legal, and external senior leadership and executives.Communicate with claims, safety and health, and legal professionals to drive customer service satisfaction and negotiate effectively with my broker and agency partners to achieve desired rate and policy terms under strict deadlines.

Woodland Hills, Ca, Us

Successfully completed a rigorous underwriting training program and developed technical knowledge of workers' compensation rules and rating in PA, NJ, and the NCCI states.Mentored and trained a corporate co-op student through the development and presentation of two 15,000-word written reports for senior organizational leadership.Introduced and managed a process improvement initiative that increased efficiency within the underwriting department.