Ross Liu Email & Phone Number

Changsha, Hunan, China

(1)Participants of the whole project:For the channel operation assistant within the digital intelligence marketing project, participate in demand research, which includes AI-driven marketing, AI-powered training, AI-assisted inspection, and AI-supported customer service.(2)In charge of the AI-powered training part:Regarding the AI-powered training for channel operation assistants, take charge of detailed communication on requirements, and compile business requirement documents and… Show more (1)Participants of the whole project:For the channel operation assistant within the digital intelligence marketing project, participate in demand research, which includes AI-driven marketing, AI-powered training, AI-assisted inspection, and AI-supported customer service.(2)In charge of the AI-powered training part:Regarding the AI-powered training for channel operation assistants, take charge of detailed communication on requirements, and compile business requirement documents and functional lists.(3)Technical Architecture Review: Collaborate with development team to review technical architecture details, such as the selection of large AI models, and functionality implementation.(4) Objectives of the project:Grasp the transformation requirements of the group, deeply understand the needs of the frontline, and promote the construction and operation of support systems in an intensive model. Drive digital intelligence operations through integration of technology and business, incorporation of scenarios, and reuse of capabilities. Promote the integration of AI across all domains and stages by employing an AI mindset and big data thinking, empowering the company's digital transformation and high-quality development. Build functionalities such as knowledge collection and management, online Q&A, shortcoming analysis, targeted knowledge push, online exams, and exam foundation management to achieve efficient knowledge management, precise support for knowledge learning and push, and convenient online exam management. Show less

Guangzhou, Guangdong, China

(1) Project Requirements Coordination:Under pressure, effectively managed requirements for eight business areas—Broadband, Top-ups, Service Plans, Data Packs, Mobile Commitments, among others—advancing them to development and execution phases.(2) Client Collaboration & Feedback Loop:Established continuous engagement with client product managers, iterating project refinements grounded in feedback. Leveraged BSS expertise to devise an innovative end-to-end business conversion funnel… Show more (1) Project Requirements Coordination:Under pressure, effectively managed requirements for eight business areas—Broadband, Top-ups, Service Plans, Data Packs, Mobile Commitments, among others—advancing them to development and execution phases.(2) Client Collaboration & Feedback Loop:Established continuous engagement with client product managers, iterating project refinements grounded in feedback. Leveraged BSS expertise to devise an innovative end-to-end business conversion funnel and operational data analytics system, gaining stakeholder approval post multiple iterations. Garnered peer praise during Phase One's pre-launch for the approach, sparking interest in replication.(3) Strategic Rollout Plan:Directed implementation for the Benefits and Devices modules, crucial to group-order workflows, through a three-phased strategy. Contributed insights from China Mobile Group experience to strengthen core processes.(4) Cross-Team Synergy:Fostered seamless communication between client product teams, operations, and our UE/UI designers and developers, ensuring cohesive project progression.(5) Project Impact & Innovation:Integrated ELK Stack's data processing, Echarts' visualization, and AI large models' analytics to enable data-driven micro-management and expedite issue resolution. Established a comprehensive online operations loop from insights to smart decisions, boosting "channel" and "customer" satisfaction. A key innovation involved creating an AI-powered early warning system that leverages historical data, machine learning, and big data principles to predict operational challenges and market trends, transitioning from reactive to proactive operations management. Show less

Changsha, Hunan, China

(1) Elicit, Analyze, and Validate Business Requirements:Focused on the online processes for China Mobile in Hunan, including mobile commitments, broadband services, marketing activities, and terminal device sales, ensuring requirements are thoroughly understood, documented, and aligned with business goals.(2) Lead Tool Implementation and Enhancement:Managed the development and enhancement of key client tools, such as a WeChat official account with over 10 million followers and… Show more (1) Elicit, Analyze, and Validate Business Requirements:Focused on the online processes for China Mobile in Hunan, including mobile commitments, broadband services, marketing activities, and terminal device sales, ensuring requirements are thoroughly understood, documented, and aligned with business goals.(2) Lead Tool Implementation and Enhancement:Managed the development and enhancement of key client tools, such as a WeChat official account with over 10 million followers and several mini-programs, catering to a range of business process lengths.(3) Develop and Optimize Mobile Commitment Processes:Architected and refined online mobile commitment processes, achieving a significant increase from nil to over 210,000 orders monthly.(4) Develop and Optimize Broadband Service Processes:Established and advanced online broadband processes, realizing a leap from zero to over 50,000 orders monthly.(5) Lead Troubleshooting and System Interaction:Efficiently led web and interface log analysis using the ELK stack for troubleshooting, and coordinated with systems like real-time identification and logistics for seamless integration.(6) Acquire Payment Technology Experience:Acquired expertise in payment technology through integration with China Mobile's Unified Payment system, successfully connecting with Alipay, WeChat Pay, and Union Pay.(7) Be honored with the CEO’s Special Honor Award in December 2018. Show less

Nanjing/Copenhagen/Aalborg/Budapest

(1)Solution Architecture and Delivery Leadership:Served as the offsite Solution Architect and onsite Business Analyst leader for Telenor's Major BSS Transformation Project in Europe, overseeing solution design, requirement management, and delivery.(2)Cross-functional Product Requirement Discussion:Initiated project discussions as a Solution Architect and later led as a Business Analyst, engaging with European clients on the One Screen product, collaborating with CRM, Billing, UPC… Show more (1)Solution Architecture and Delivery Leadership:Served as the offsite Solution Architect and onsite Business Analyst leader for Telenor's Major BSS Transformation Project in Europe, overseeing solution design, requirement management, and delivery.(2)Cross-functional Product Requirement Discussion:Initiated project discussions as a Solution Architect and later led as a Business Analyst, engaging with European clients on the One Screen product, collaborating with CRM, Billing, UPC, and other cross-functional teams to tailor the implementation to Telenor Denmark and Telenor Hungary's needs.(3)Project Team Leadership and Delivery:Orchestrated a multi-departmental team to deliver the One Screen product onsite, overseeing SIT(System Integration Test), E2E(End to End) and UAT(User Acceptance Test) processes, and continuously directed troubleshooting efforts to resolve business and technical issues across various systems.(4)Workshop Facilitation and Process Improvement:Led workshops to elicit user stories, align project scope, and enhance business processes in collaboration with Product and Business Owners from Denmark and Hungary.(5)Onsite Delivery Management:Temporarily appointed as the onsite delivery manager for key products, including One Screen and CRM, post-launch of Telenor Denmark in July 2015, ensuring smooth product integration and operation.(6)Payment Technology Integration:Acquired expertise in payment technology through the integration with NETs, the established payment system for Telenor Denmark, ensuring seamless financial transactions. (7) Be honored as Business Expert of CRM in July 2014. Show less

Nanning, Guangxi Zhuang, China

(1) Responsible for development, to support BOSS(Business Operation Service System) system of China Mobile in Guangxi.(2) Including CRM system, Group customer management, Reports of various businesses, data and privilege, and so forth.

Lhasa, Tibet, China

(1) Maintained Wbass(Whole business and settling system) system of China Mobile in Tibet, and partly took maintenance of Billing system lately.(2) Monitored data fluctuation and risk alert, Optimized system performance, together with shared know-hows to other system, thus got Compliment among the customer.(3) Provided system support for settling with other telecommunication operators, with other provincial branches of China Mobile, and with Service providers.(4) Partly took… Show more (1) Maintained Wbass(Whole business and settling system) system of China Mobile in Tibet, and partly took maintenance of Billing system lately.(2) Monitored data fluctuation and risk alert, Optimized system performance, together with shared know-hows to other system, thus got Compliment among the customer.(3) Provided system support for settling with other telecommunication operators, with other provincial branches of China Mobile, and with Service providers.(4) Partly took maintenance of Billing system, and performed new records supporting, analysis on error records, rebill, and so forth. Show less

Mianyang, Sichuan, China

(1) Leaded a software sub-project team to implement market requirements.(2) Analyzed and determined software architecture on ARM or DSP platform together with architects.(3) Coached and helped the other members to solve technical problems.(4) Designed, developed and troubleshooted multimedia communication software for a series of internet-based Set-Top Boxes.(5) Was the first author of around 20 patents in the area of multimedia communication and consumer… Show more (1) Leaded a software sub-project team to implement market requirements.(2) Analyzed and determined software architecture on ARM or DSP platform together with architects.(3) Coached and helped the other members to solve technical problems.(4) Designed, developed and troubleshooted multimedia communication software for a series of internet-based Set-Top Boxes.(5) Was the first author of around 20 patents in the area of multimedia communication and consumer electric.(6) Honored as one of the top ten creative pacemakers among its tens of thousands of employees in 2007. Show less

Bachelor'S Degree, Information And Computation Science

Master Of Engineering - Meng, Electronic Information Science And Technology