Ross Marcoot Email & Phone Number

Demand Metric empowers leadership teams to develop successful GTM strategies that tackle real-world challenges, facilitated by expert coaching and backed by industry-leading frameworks and tools. As an Advisory Board Member, I provide feedback to Demand Metric and its clients on strategic issues that impact profitable revenue growth.

Atlanta, Georgia, United States

Providing Carrier Corporation with Executive Consulting in Operations Transformation by leading the Transformation Office. Creating operating cadence within Operations and cross-functionally ensuring well informed decision making. Facilitating network optimization decisions for data driven decisions including facility rationale and make vs buy decisions.

Atlanta, Georgia, United States

Reporting to the President and General Manager of the $3.5B Commerce Business Unit, led a cross-functional team of ~2000 employees to onboard new and existing customers to NCR technologies. Emphasis on driving the development of a streamlined approach to onboarding customer across the Commerce Business including Professional Services, Transition Management, Deployments, Installation, and Hardware. Hold full P&L accountability for the business unit.✔ Championed the creation of a single process for onboarding moving from a scattered siloed approach, simplifying the process for NCR project managers and creating a consistent methodology for our customers.✔ Reduced onboarding time by 6% and developed action plan to reduce by 34%.✔ Onboarding NPS improved by 10.6 points through process improvement initiatives and with greater focus on the customer.✔ Developed new organizational model simplifying the onboarding process and reducing the number of handoffs for the customer✔ Instituted toll-gate process reducing the number of defects passed through to the customers✔ Stood up a centralized dashboard providing visibility into all projects tracking actual schedule vs baseline, cost vs. budget and quality.

Atlanta, Georgia, United States

Reporting to the Executive Vice President of Sales & Field Operations provided leadership to a team of ~700 employees and responsible for Client Operations, Customer Experience, Quality Operations, Hardware and Software Maintenance, Business Intelligence & Analytics, Quality & Process Improvement, and Customer Success. Held full accountability for a $2.2B P&L.✔ Developed a new operating model focused on serving retail customers end-to-end holistically with a single delivery approach in partnership with all delivery functions to create the best execution experience in the industry and increase customer satisfaction.✔ Increased customer satisfaction from an NPS of 0 to 38 in two years.✔ Doubled referenceable customers to enable sales process with new customers by providing industry proof-points.✔ Created capacity for sales team by removing operational activities from their scope creating 37% more time to focus on selling.✔ Drove process improvements around cash collections and revenue recognition identifying $7MM of annual revenue leakage and moving the earliest time to bill from 23% to 70+%.

Greater Atlanta Area

Reporting to the Executive Vice President of Product Operations, responsible for driving a coordinated customer delivery plan for Hardware across Supply Chain, Manufacturing, Distribution, Logistics, and Demand/Supply Chain planning with ~500 project and delivery managers. Held direct accountability for a global $1.0B+ P&L. ✔ Drove on time delivery resulting in improving customer satisfaction 11 points and improving on time deliveries, as well as profitability performance of the business. ✔ Created a single point organization across the hardware vertical to drive ownership for individual account orders increasing hardware NPS by 8 points.

Greater Atlanta Area

Leading network optimization across 6 global manufacturing facilities driving daily production, On Time In Full (OTIF), cost improvement actions. Optimized network to move manufacturing to low cost regions and removed excess capacity by reducing facilities to 3 operations. Drove overhead cost down by 15% and improved OTIF by 7pts.

Greater Atlanta Area

Independent consultant providing strategic advisement in areas including executive leadership development, integrations, operational rigor, growing their business, and Internet of Things (IoT). Customers include GLG, Coleman and newly acquired companies of Azalea Private Equity.

Tucker, Georgia

Proactively recruited to direct overall business unit operations for the services division overseeing ~5,000 employees and a $373MM P&L. Accountable for outlining financial pacing to deliver on commitments, developing and measuring progress on strategic goals, tracking productivity, and assessing IT initiatives to effectively manage performance and assure success. ✔ Restructured organization from execution-only model to market vertical/services/product line model focused on growth and execution. ✔ Consolidated organization after a series of acquisitions, created a shared services organization, and reduced redundancy by 37%. ✔ Established a unified culture sharing best practices and resources to advance company mission.✔ Reorganized business to create P&L structure defining growth and operating metrics within shared services model. Established uniform methodology for Safety, Project Management, Controls, Procurement, Licensing, Risk, and Quality.✔ Developed market-differentiating contract model allowing for shared risk/reward along key performance metrics. Expanded market share, increased profitability by 6% and improved client satisfaction.✔ Designed and implemented strategic plan to diversify customer base and balance portfolio across Nuclear, Industrial and Air & Gas Separation verticals moving from >70% of business coming from a single vertical to <50% from any single vertical, effectively diminishing company risk due to market shifts.✔ Developed operating rhythm/visibility to enhance resource optimization which improved variable cost position by 27%.✔ Grew Nuclear Projects from $6MM to $60MM; Industrial Alliance Projects from $25MM to $45MM; Industrial Projects from $5MM to $25MM; and Air & Gas Separation Projects from $19MM to $35MM, achieving mitigation of single market dependency.

Houston, Texas Area

Provided global direction for recently acquired Rotary Blowers, Centrifugal Compressors and Services operations with 300 salaried and >1,000 hourly employees and a $280MM P&L. Established focus, instituted operational improvements, set financial pacing, orchestrated new product development, and implemented cost management initiatives to profitably drive business forward.✔ Engineered comprehensive organizational transformation establishing a results-oriented culture of excellence and accountability.✔ Incrementally released new self-funded products in under one year to catch up with competitors after a 5-year lag. Developed long-term strategy with major customers to ensure evolving needs were met. In the first two years, new products accounted for 31% of revenue growth.✔ Led expansion into global markets in China and Europe diversifying from 92% US based to 74% US-based sales.✔ Implemented Quality Management System with enhanced procedures to reduce process variability. ✔ Instituted best practices for manufacturing and quality initiatives, reducing overall cost of quality by 63% and significantly increasing profitability and customer satisfaction. ✔ Operationally improved on-time delivery performance from 27% to 91%. ✔ Created new Long Term Service Agreement (LTSA) strategy that grew services business by 22%.✔ Organically increased revenue by 47% and improved overall profitability by greater than 3X.

Directed startup enterprise addressing unmet needs in the power generation space with new commercial models to effectively engage targeted market. Provided leadership for 200 staff and held direct accountability for a $500MM P&L.✔ Developed and built Total Plant Optimization product to drive growth for power generation services portfolio. ✔ Crafted a software platform connecting multiple facets of power plant ownership and delivering real-time operational details into financial models enhancing value of hardware components through advanced analytics. ✔ Conceived, developed and launched 5 new software products with initial overall acceptance rate of 47%.✔ Designed and implemented a new commercial strategy for outcome-based offerings changing the way Power Generation Service went to market. ✔ Formed Customer Advisory Board of C-suite executives.✔ Created inter-company work teams to develop software tools focused on efficiently monitoring, benchmarking, and improving operational performance.✔ Implemented new product introduction with M&A strategy to close portfolio gaps and accelerate time to market.✔ Introduced innovative sales approach engaging entire Power Business & Services business, driving $500MM+ in incremental revenue.

Selected for this global leadership position to support all aspects of service delivery including resource deployment, tooling, quality, Six Sigma, Field Engineer qualification, technical training, lean/productivity, and new unit installations. Oversaw ~1,100 employees directing Field Services execution to support $7.5B Power Services business. ✔ Employed Lean concepts to minimize outage durations. Established regional best-in-class targets and shared best practices globally. Generated a cost savings of over $150MM through increased productivity and improved on-time delivery by 6%.✔ Created Quality Management System and developed detailed field guides, reducing quality issues by 26%.✔ Developed digital tools including Daily Outage Report, Controller Data Sheet and Demand Forecaster to improve leadership visibility of execution in the field. ✔ Instituted an operational rhythm focused on reducing past due invoices and improved cash flow by $20MM+.✔ Established operational controls to assure performance consistency and increased Field Engineer engagement productivity raising billable time from 65% to 73%.

Promoted to oversee nuclear service operations including a $400MM combined P&L for Parts, Nuclear Outage, Inspection, Reactor Modification, and Custom Fabrication Services. Directed operations at two manufacturing facilities and global field services operations with ~1000 staff. Emphasis on providing direction to multiple organizations driving innovation in product offerings and improving overall cost position to increase profitability and expand revenues. ✔ Organically grew business unit revenues from $250MM to $460MM and increased profitability leverage by 6%. Differentiated us in the marketplace through implementing innovative technology to reduce outages, therefore allowing us to win and retain more business.✔ Created combined-services contracting model and expanded business into non-traditional markets and new global regions.✔ Developed new products cutting outage durations by over 33% saving customers millions of dollars.✔ Spearheaded the integration of new fabrication acquisition and fostered global partner relationships to improve local expertise.✔ Drove the development of Remote IVVI capabilities enabling quicker flaw evaluation and reducing number of critical resources needed during inspections.

San Jose, Ca

Director - Parts Solutions (06/02-01/04) Promoted to this executive leadership role to oversee the parts program including a staff of 200 and a $100MM P&L. Developed proactive maintenance/refurbishing program growing revenues 14% and profit margins 6%.Reduced Cost of Quality by 43%, improved on time delivery by 52% and increased Total Cash Generated by 67%.Manager - Outage Services (11/00-06/02)P&L leader of global nuclear Refuel Floor and Under-Vessel refueling services. Negotiated long-term outage agreements with key nuclear operators for reactor maintenance. Drove new tooling development that reduced control rod drive exchange time by 20% and in-vessel visual inspection times by 45%. Improved on-time delivery by 12%.Manager - Reactor Internal Repairs (05/00-11/00)Maintained P&L authority for global reactor repairs leading first-of-a-kind designed repairs. Delivered repair projects on schedule and under budget at several utility plants both domestically and internationally, conforming to varying regulatory standards. Nuclear Site Manager: Clinton Power Station (04/98-11/00)Served as the Senior Representative and customer point-of-contact through plant restart and operations. Tripled orders within the station and developed simplified method of created order requests and project progress tracking.Project Manager/Field Engineer (05/93-04/98)Successfully delivered high-tech domestic and international power plant client projects leading diverse teams of engineers, craft and support personnel.