Ross May Email & Phone Number

Missoula, Montana, United States

• On Call 24/7/365. Holidays & Weekends forbidden
• Fifteen-minute Response Time required for all Issues
• Maintained Equipment Inventory Controls & Policies
• Managed Daily Schedule, Travel, Vehicle, $50,000+ in Van & Crash Site Inventory
• Managed all aspects of IT Hardware, Software & Network for 13 separate Stores in MT
• Managed Scales & Weights at all Stores, as well as yearly Certification

Missoula, Montana Area

• Managed/repaired BDR with Storage Craft & other Disaster Recovery Tech
• Managed & repaired Network, Hardware & Software for Clients
• Maintained working relationships with a variety of Companies & Clients
• Managed all aspects of IT for Clients; Security, Networking, Backups, Hardware, AV, etc.
• Worked with Coworkers and provided elevated Support and quick Resolutions
• Managed and implemented Automated Patching for Client Devices

Greenough, Montana

• Executive IT Administrator for the Company
• On Call & required to travel for Emergencies
• Repaired and Managed all Hardware, Software & Licensingo AV/PA, Security Systems, Network, Desktops, POS, etc.
• Managed large Network, Security, VPN, VoIP, GPO, AD, etc.
• Provided support for Coworkers, Executive Staff & other Companies
• Worked in tandem with Offsite, 3rd Party IT Support Company

Missoula, Montana Area

• Hired as Assistant Estimator & IT Management
• Completed and delivered state and federal contracts for GC and Abatement Jobs
• Provided IT assistance for co-workers and IT Manager
• Communicated with customers and co-workers to achieve job completion
• Drove company vehicles and maintained/used company equipment
• Assisted on GC Carpentry remodels and new projects

Missoula, MT

Assisted Students and Staff with a variety of Computer, Email, Black Board & Access Issues. Had no Daily Duties, other than to wait for Staff or Students in need of Technical Assistance. The University migrated over to Office 365 & Black Board during my Employment. Due to this Migration, most of my Duties were focused on accessing Black Board and migrating.

Redmond, WA

• Removed outdated server farm hardware, installed new hardware/software onto the server farm and Microsoft Studio network.
• Required knowledge of servers and Microsoft Server software, while working with team to get daily install and maintenance duties accomplished.
• Connected new hardware to the Microsoft campus network as well as day to day maintenance of hardware/network issues.
• Required knowledge and ability to troubleshoot a variety of problems that occurred… Show more
• Required knowledge and ability to troubleshoot a variety of problems that occurred daily.
• Worked with the audio and video broadcasting equipment in partnership with CNBC, troubleshooting broadcasting issues associated with the studios production. Show less

Missoula, MT

• Assisting students with a wide variety of computer related problems.
• Configuring wireless on Mac, Windows, & Linux OS.
• Defused stressful situations & calmed students in order to work with them.
• Troubleshoot malicious software problems.
• Installation/Update of virus protection.
• Troubleshooting hardware/software problems that students may encounter.

Computer Science, Networking, Machine Language & Programming

Bachelors, German Language And Culture

Computer Technology, System, Networking, And Lan/Wan Management/Manager