Ross G. Email & Phone Number

Edinburgh, Scotland, United Kingdom

I joined Sopra Group in March 2014, on the graduate programme, initially I was trained in Java development, completing certification before joining a role as a technical support analyst.Across almost 10 years, I have worked on a broad range of projects with various clients, in both technical support, and software development.In addition to the roles I was.

Edinburgh, United Kingdom

• Worked for a devolved government client within a 3rd line support team, to support multiple agricultural related systems
• Carried out root cause analysis of issues found in software code, configuration, database and also user driven incidents
• Managed and prioritised helpdesk tickets within SLAs
• Investigation of reoccurring issues and major incidents
• Identified software bugs and defects in production environments
• Developed PL/SQL scripts to address data issues

Edinburgh, Scotland, United Kingdom

• Worked for a devolved government client as a Java developer, working on integration of multiple fisheries systems.
• Worked as a Java developer within the JBOSS framework
• Responsible for the integration functionality using REST and SOAP messages, between various fisheries systems
• Developed new middleware functionality in Java with TDD

Edinburgh, Scotland, United Kingdom

• Worked for a client in public healthcare, working in a development team to create a replacement pharmacy claims system
• Worked as an Oracle developer building front-end and middleware components in Oracle Application Express (APEX) and PL/SQL

Edinburgh, Scotland, United Kingdom

• Worked for a client in the justice sector in a hybrid role of both software support and development.
• Developed code-fixes and new functionality in Oracle Forms and Reports and PL/SQL
• On-call support for incidents outwith normal support hours
• Managed priority support tickets within very tight SLAs
• Engaged with client regarding new functionality and legacy issues

Edinburgh, Scotland, United Kingdom

• Worked on a project for 3 local council clients. In this role I maintained the infrastructure, developed changes to the software and provided continous support, including managing the client relationships, for a time.
• Provided continuous support of three distinct environments in a full stack model
• Carried out the development, maintenance and fixed bugs in SQL scripts, PERL and HTML
• Managed and maintained server stack – Linux, Apache Web Technologies and MySQL database
• Carried out Software Release Management
• Managed and repaired challenging relationship with a client

Edinburgh, Scotland, United Kingdom

• Worked on a project for a public healthcare client, as a 3rd line support analyst.
• Developed optical character recognition improvements for prescriptions
• Maintained and managed Windows servers
• Identified potential issues in prescription processing, resolving them
• Provided continuous support and resolved issues within tight SLAs
• On-call work for upgrades and major incidents

Blackhall, Edinburgh

Worked in a customer facing role with various responsibilities. I was a trusted colleague, and helped create a friendly environment both within the team and towards the customer perspective; customers consistently noted my knowledge of the range of products and also other products that I could recommend.

Bachelor Of Science (B.Sc.) (Hons), Computer Science, 2:1

Gcses And A-Levels