Michelle Ross Email & Phone Number

Southampton, New Jersey, United States

Pemberton, New Jersey, United States

+Conduct a four day long orientation process for newly hired employee. +Facilitate test out procedures for American Red Cross Adult First-Aid/CPR course+Retrain current employees on Medication Administration Process+Correspond with CDSTA (the College of Direct Support Training Administrator) to create and request access to New Hire CDS accounts.+Maintain an open line of communication with Human Resources, Scheduling and Payroll, and other departments on employee issues and needs relevant to training.+Respond to requests for copies/emails of training certificates from Residential Management, Current Employees, and Terminated Employees.

Pemberton, New Jersey, United States

+Successfully led Friends of Cyrus through the State of NJ, Division of Developmental Disabilities annual licensing auditing process for five to eight group homes designed to house and serve adults diagnosed with developmental and or intellectual disabilties. +Developed and oversaw the training and implementation of the Quality Assurance auditing tool for the entire agency, +Assisted the program managers with identifying program site weaknesses during auditing periods and facilitated needed trainings to strengthen those areas. +Conducted cross-departmental meetings to ensure all teams were knowledgeable of all policies, trainings and newly developed concepts.

United States

+Enabled exceptional collaboration among cross-functional colleagues by establishing a safe and productive environment fueled by open communication and intentional relationship building.+Established departmental Standard Operating Procedures that encompassed workflow measures as well as increase self-paced training methods for new hires and seasoned administrators and analyst+Increased workflow management by designing a platform to allow for licensing documentation to effectively reach our department in a timeframe that mirrored KPI objectives and effective tracking of licensing timeline per vehicle

United States

+Led residential program through annual facility licensing and documentation compliance review resulting in a 99.98% success rate and annual renewal of certifications and licenses for residential facility+Effectively managed a team of 12-15 direct support professionals on a 24 hour rotating shift schedule, adhering to government agency protocol on proper staffing ratio for government sponsored residential facilities+Facilitated cross-departmental meetings to address facility requirements, program updates, health and safety process for residents and monthly, quarterly and annual program budget reviews with stakeholders

United States

+Collaborated with Medicaid enrolled participants, families, state appointed guardians and stakeholders toeffectively manage participant's health care budgets and health and safety requirements for residential placement+Successfully managed a caseload of 60+ participants, prioritizing residential placement and finding suitable programs that enabled participants to be functioning community members+Led monthly, quarterly and annual review meetings of program participants health and safety needs and explored suitable resources that enabled them to be active in their local communities

Intern for the coordinator of the sociology department. Researched information for projects and provided clerical support to the Department of Social Sciences and Criminal Justice.

Conducted trainings for students and faculty on Scholar360 educational software. Bridged educational experienced between faculty and students from the sociology department. Conducted lectures for sociology professors