Ross Nowacki Email and Phone Number
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I am an innovative, solution-focused Engineer with extensive experience supporting the sales process through IT consulting, technical product demonstration, solution design, and project management, for various leading organizations across different industries.Throughout my career, I have successfully led complex technical projects, delivered customized technology solutions, and provided strategic consulting to optimize client operations. My focus has been on enhancing IT infrastructure, driving sales growth through tailored solutions, and improving client satisfaction.Some of my key accomplishments include securing multimillion-dollar sales, achieving significant improvements in operational efficiency, and leading projects that resulted in substantial cost savings for clients.If my profile is relevant to you, let’s connect. Feel free to message me here on LinkedIn.Key Skills:Technical Sales Support and Pre-Sales EngineeringClient Needs AssessmentProduct Demonstrations and POCsCustom Solution DesignProject ManagementStrategic IT ConsultingTechnical Support and TroubleshootingProcess Optimization/InnovationClient Relationship Management
Tsg.Io
View- Website:
- pliancy.com
- Employees:
- 84
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Information Technology ConsultantTsg.IoSan Francisco, Ca, Us
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Information Technology Solutions SpecialistPliancy Jan 2020 - Jan 2024San Francisco, California, UsPliancy is a managed IT services company providing high-touch, scalable, and secure technology solutions to emerging businesses.In my role, I led complex technical projects and collaborated closely with sales teams to understand client needs and develop customized cloud-first technology solutions. I successfully developed and delivered technical proposals, tailored demonstrations, and proofs-of-concept that effectively communicated complex details to prospective clients. My role also included providing training and ongoing technical support, which facilitated seamless deployment and operation of proposed solutions.In addition, I spearheaded critical projects such as migrating file servers from Windows to Box, which involved implementing advanced security protocols to maintain industry compliance. I also managed Intune MDM deployment and network infrastructure setup, seamless integration, and robust performance for client IT environments across multiple locations. My efforts have concisely resulted in high client engagement, 85% improvement in customer satisfaction ratings, and millions in sales.
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Senior Customer Support EngineerCoretelligent Aug 2018 - Dec 2019Needham, Massachusetts, UsCoretelligent is a leading Managed Service Provider with a global presence and expertise in cloud architecture and digital management.During this time, I led onboarding and offboarding processes, ensuring technical integrations were aligned with client needs, which enhanced client satisfaction and fostered long-term relationships. I also managed IT asset inventory, optimizing resource allocation to facilitate the effective implementation of technical solutions, contributing to successful pre-sales engagements. Additionally, I executed network and system administration tasks, maintaining a robust IT infrastructure that supported seamless client operations. -
Senior It EngineerIpsofacto, It Services Apr 2017 - May 2018San Francisco, Ca, UsIPSOFACTO, IT Services is a leading provider of digital security solutions for high-net-worth families, offering comprehensive protection and asset management services.As a Senior IT Engineer, I was responsible for designing, implementing, and maintaining complex IT infrastructures to ensure optimal performance, security, and scalability that aligned with clients' strategic goals. I managed complex IT projects, coordinating with cross-functional teams to deliver tailored solutions on time, which resulted in high client satisfaction and retention.In addition to project management, I provided comprehensive technical support, including hardware and software troubleshooting and network system administration. These efforts led to improved system performance and enhanced client satisfaction across various business environments. -
It ConsultantAll Trades Consulting 2008 - Dec 2015I served as an IT Consultant, delivering comprehensive IT consulting services focused on optimizing client operations and enhancing overall IT infrastructure performance. My role involved managing desktop and server environments, providing technical support, and conducting system assessments to ensure clients’ systems operated efficiently.I conducted call center health check assessments for a telecom client, implementing IVR/ACD routing and network improvements that significantly enhanced operational efficiency. Additionally, I managed the IT infrastructure for West Coast operations of a global financial services firm, optimizing Windows Server, Redhat Linux, and VMware environments. I also played a central role in managing the technical needs of a non-profit client, including networking, telephony, systems, desktops, and data management, which streamlined their operations and improved organizational efficiency.
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System AdministratorInteletry Llc Jul 2013 - Sep 2014Carmel, Ca, Us- Field services engineer assisting in installing, administering, and upgrading of Interactive Intelligence CIC systems at various Bay Area and US client locations.- Took part in CIC health check assessments including reporting, IVR and ACD routing improvements, and network assessments.- Tested new custom IVRs and assisted in the training of end users during initial system rollouts and upgrades. -
System AdministratorNetik Nov 2011 - Jun 2013Windows Server 2003, 2008 / Redhat Linux / VMWare IT administrator for west coast operations of global financial services firm.- Planned 5 year plan for hardware upgrade lifecycle to improve future budget and planning.- Assisted in decommissioning and reorganization West Coast operations in accordance with long-term strategy.- LAN / WAN / MPLS management. Cisco VPN administration- Managed Cisco Call Manager Express / Unity Express phone system: MAC, hunt-group changes, auto-attendant via GUI and CLI. -
It ManagerGlide Foundation Aug 2007 - Aug 2008San Francisco, California, UsServed as the hub for the entire organization's technical needs from networking to telephony to systems to desktops and data management. Reviewed and collaborated with all departments to achieve satisfaction with current systems and researched and planned roll outs of new technologies including network infrastructure, phone systems, healthcare EMR, file, Exchange email and data management. Reduced data and telecom expenses by over 60% while tripling data throughput and doubling voice line capacity by leveraging CA telecom assistant program and bonded T1 data/voice solution. -
Network And Systems AdministratorSandell Asset Management Apr 2004 - Aug 2005New York, Ny, UsManaged, implemented, maintained and supported mid-sized hedge fund. Managed and provided all systems, network infrastructure and desktop support.Grew the technology infrastructure of the company from 20 people to 75 people in six months, including management of office site migration.Managed changes in purchasing of IT equipment, achieving $50,000 in savings. -
Senior EngineerThe Lloyd Group Oct 2001 - Apr 2004New York, Ny, UsProvided remote Information Technology servicing for Hedge fund, financial services, fashion, not-for-profit client base. Delivered support ranging from end-user desktop support to server implementation and network upgrades. Served as team lead for range of service offerings from basic moves to full network and system upgrades. Delivered projects on time, on/under budget, and with attention to detail.Created best practices documentation and implemented training courses to junior staff members. -
Network EngineerMarchfirst Inc Oct 2000 - Apr 2001Infrastructure and Client ServicesProvided systems planning and development for Fortune 100 client base. Project managed multi-phased projects to install dozens of servers across multiple sites in development and sandbox phase of projects.Documented each server and site design, network diagram, server requirements, software configuration and specification, troubleshooting of Vignette implementations for multiple clients in W2K and Solaris environments.
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Network EngineerPrism Communication Services Inc Jan 2000 - Sep 2000Managed IP address reallocation project including the coordination of 2,500 customer IP address migrations, the training and supervising of temporary staff in reconfiguration and troubleshooting and bi-weekly status report meetings between departments involved. Created and managed the renumbering timeline, provided usable tools management of the project. The project was completed in six months with no delays to the company's expansion and enabled the company to double its potential client base.
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Staff Specialist Iii, Field OperationsPrism Communication Services Inc Nov 1998 - Dec 1999Trained 30 NYC-based field technicians in DSL installation, troubleshooting and network topology, and introduction to OSI model troubleshooting and IP addressing.Documented installation and troubleshooting procedure for national field services technician roll-out.Served as Operational Support System coordinator between Field Services, Customer Care, Network Operations, Provisioning. Created scheduling system using available enterprise resources as a temporary solution to scheduling difficulties between Customer Care, Provisioning and Field Services.Provided training and documentation for Sales Engineering, VAR Sales, and Customer Care departments.Provided Internet World site configuration, maintenance, support and technology promotion.
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Network AdministratorErgo-Tech International Mar 1998 - Oct 1998Conducted software testing and provided system administration for this software development firm specializing in e-mail and CRM applications.Dialog Computers
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Computer TechnicianDialog Computers Jan 1997 - Jan 1998Provided desktop and server implementation and support within multiple market sectors.
Ross Nowacki Skills
Ross Nowacki Education Details
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The City College Of New YorkArchitecture -
Chapman UniversityFilm
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Santa Rosa Junior CollegeProfessional Certificate
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Santa Rosa Junior CollegeComputer Systems Networking And Telecommunications
Frequently Asked Questions about Ross Nowacki
What company does Ross Nowacki work for?
Ross Nowacki works for Tsg.io
What is Ross Nowacki's role at the current company?
Ross Nowacki's current role is Information Technology Consultant.
What is Ross Nowacki's email address?
Ross Nowacki's email address is ro****@****ail.com
What is Ross Nowacki's direct phone number?
Ross Nowacki's direct phone number is +170784*****
What schools did Ross Nowacki attend?
Ross Nowacki attended The City College Of New York, Chapman University, Santa Rosa Junior College, Santa Rosa Junior College.
What are some of Ross Nowacki's interests?
Ross Nowacki has interest in Civil Rights And Social Action, Arts And Culture.
What skills is Ross Nowacki known for?
Ross Nowacki has skills like Active Directory, Windows Server, Troubleshooting, Architecture, Network Security, Windows, Dns, Linux, Vmware, Operating Systems, Citrix, Tcp/ip.
Who are Ross Nowacki's colleagues?
Ross Nowacki's colleagues are Chris Reiterman, Robert Chastain, John Townsend, Christopher Macioci, Nicole Troelstrup, Melvin Palmer, Sean A..
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