Ross Nowacki Email & Phone Number

San Francisco, CA, US

San Francisco, California, US

Pliancy is a managed IT services company providing high-touch, scalable, and secure technology solutions to emerging businesses.In my role, I led complex technical projects and collaborated closely with sales teams to understand client needs and develop customized cloud-first technology solutions. I successfully developed and delivered technical proposals.

Needham, Massachusetts, US

Coretelligent is a leading Managed Service Provider with a global presence and expertise in cloud architecture and digital management.During this time, I led onboarding and offboarding processes, ensuring technical integrations were aligned with client needs, which enhanced client satisfaction and fostered long-term relationships. I also managed IT asset.

San Francisco, CA, US

IPSOFACTO, IT Services is a leading provider of digital security solutions for high-net-worth families, offering comprehensive protection and asset management services.As a Senior IT Engineer, I was responsible for designing, implementing, and maintaining complex IT infrastructures to ensure optimal performance, security, and scalability that aligned with.

I served as an IT Consultant, delivering comprehensive IT consulting services focused on optimizing client operations and enhancing overall IT infrastructure performance. My role involved managing desktop and server environments, providing technical support, and conducting system assessments to ensure clients’ systems operated efficiently.I conducted call.

Carmel, CA, US

- Field services engineer assisting in installing, administering, and upgrading of Interactive Intelligence CIC systems at various Bay Area and US client locations.- Took part in CIC health check assessments including reporting, IVR and ACD routing improvements, and network assessments.- Tested new custom IVRs and assisted in the training of end users.

Windows Server 2003, 2008 / Redhat Linux / VMWare IT administrator for west coast operations of global financial services firm.- Planned 5 year plan for hardware upgrade lifecycle to improve future budget and planning.- Assisted in decommissioning and reorganization West Coast operations in accordance with long-term strategy.- LAN / WAN / MPLS management..

San Francisco, California, US

Served as the hub for the entire organization's technical needs from networking to telephony to systems to desktops and data management. Reviewed and collaborated with all departments to achieve satisfaction with current systems and researched and planned roll outs of new technologies including network infrastructure, phone systems, healthcare EMR, file.

New York, NY, US

Managed, implemented, maintained and supported mid-sized hedge fund. Managed and provided all systems, network infrastructure and desktop support.Grew the technology infrastructure of the company from 20 people to 75 people in six months, including management of office site migration.Managed changes in purchasing of IT equipment, achieving $50,000 in.

New York, NY, US

Provided remote Information Technology servicing for Hedge fund, financial services, fashion, not-for-profit client base. Delivered support ranging from end-user desktop support to server implementation and network upgrades. Served as team lead for range of service offerings from basic moves to full network and system upgrades. Delivered projects on time.

Infrastructure and Client ServicesProvided systems planning and development for Fortune 100 client base. Project managed multi-phased projects to install dozens of servers across multiple sites in development and sandbox phase of projects.Documented each server and site design, network diagram, server requirements, software configuration and specification.

Managed IP address reallocation project including the coordination of 2,500 customer IP address migrations, the training and supervising of temporary staff in reconfiguration and troubleshooting and bi-weekly status report meetings between departments involved. Created and managed the renumbering timeline, provided usable tools management of the project..

Trained 30 NYC-based field technicians in DSL installation, troubleshooting and network topology, and introduction to OSI model troubleshooting and IP addressing.Documented installation and troubleshooting procedure for national field services technician roll-out.Served as Operational Support System coordinator between Field Services, Customer Care.

Conducted software testing and provided system administration for this software development firm specializing in e-mail and CRM applications.Dialog Computers

Provided desktop and server implementation and support within multiple market sectors.

Architecture

Film

Ccna, Professional Certificate

Ccna, Computer Systems Networking And Telecommunications