Ross Moore Email and Phone Number

Support hospital staff with technical issues through telephone or the Ivanti ITSM softwarePartner with different departments to develop solutions to issues which can cause blockers for hospital staffMentor junior level technicians to increase their leadership skills, productivity, and knowledge on complex technicalissuesMaintains and applies daily the knowledge of enterprise systems, software, hardware, network and cyber security standards and policiesEmploys a basic understanding of Epic systems cloud-based EMR software while fielding related tickets to the specialized team

- Drafted and supervised the process of 43 comptroller memos for cases on behalf of the New York Department of Education which were then reviewed and approved- Coordinated with the parent’s council and the New York Department of Education attorney to draft stipulations for them to sign and determine a potential settlement agreement for the case- Analyzed case and settlement documents to determine beneficial and relevant information to add into the New York Department of Education system to be used by the attorney for settlement cases

- Investigator for the Ohio Department of Jobs and Family Services to analyze unemployment claims to ensure accuracy- Review and assess Benefit Audit Forms and interview the claimant and/or employers to determine if there is a case to report to the department for fraud- Interface with a team of 18 peers to discuss unique claims, debate the correct course of action for these claims and present further analysis to support the final decision- Selected to be a part of an exclusive workforce which analyzes the types of claims that are being reviewed and represent the analysis and findings to project leadership

- Classified and assembled hundreds of files per day on behalf of the clerk’s office and transported these files to judges and magistrates- Observed two custody hearings and participated in discussions and critical thinking debates about the legal aspect behind the hearings- Directly trained two other interns on how to correctly and efficiently file and transport high priority documentation- Managed the workloads from several departments and divided the work amongst a team of clerks

- Utilized O365 and the Microsoft suite to oversee the function of information technology for the University of Cincinnati College of Nursing- Configured operating system upgrades from Windows 7 to Windows 10 on approximately 30 devices - Determined innovative solutions to return functionality of Apple products for students, professors and faculty- Diagnosed various software issues for Windows and iOS products and hardware malfunctions on laptops, phones, iPads, Apple TVs and projectors- Cooperated with a team of six to lead and organize the technology for large-scale events

- Collaborated in a team of seven to identify and solve technical issues with school district computers, printers, projectors, phones and AV equipment within a four-building complex - Provided a high-level of customer focus and service excellence for faculty, staff and students while resolving technical issues and conveying technical information in a digestible, understandable manner - Installed monitoring and anti-virus software as well as other programs based on faculty or project requirements - Set up and dismantled computer and technical equipment for classroom and auditorium presentations and functions