Ross Carlson Email and Phone Number

Labor Champion: Subject matter expert for labor optimization, productivity, and labor initiatives - including Kronos applications and modules.Multi-unit account management - Six (6) facilities including five (5) cafeterias, Nationals Brands (Starbucks [2], Subway, Moe's Southwest Grill), catering functions and a commissary kitchen supporting 16 units. Drive strategic vision by establishing and maintaining new standards, policies and procedures for food production systems, inventory management, and menu development. Including HACCP planning and OSHA compliance to deliver on focused KPIsLead culinary vision in creating menus and providing top quality food in a safe environmentOptimize business performance through budgeting, financial & accounting functions: including developing operational component forecasting, menu costing, inventory levels and labor productivityAccount transition team member for Food Service Contract at a secure government facility; logistical analysis of product delivery and set up, on site coordination, and staff transition onboardingEstablish trusted relationships with customers, guests, vendors & clients through daily reports, weekly presentations and quarter business reviews to communicate progress and strategic objectives. Orchestrate scheduling, payroll and training for a team of over 50 personnel; hourly associates, supervisors, administrative staff, salaried managers and chefsConduct interviews, hiring, progressive counseling, and terminationsCapitalization initiatives including LTO’s, new product offerings and operational setupAnalyze, develop and implement strategic ramp down and ramp up plans based on building population, sales goals, labor targets and client requests - COVID19 Pandemic

Director of Operations / General Manager (2018-2019)Senior Director of Retail Operations (2018)Director of Residential Dining (2016-2018)Assistant Food Service Director of Retail Division (2015-2016)Responsible for the entire operational component's budgeting, financial and accounting functions. Including forecasting and expenses of units, menu costing, inventory and labor. Annual sales volume of approximately $20MMMulti-Unit Management: Responsible for planning and managing overall operation of Dining program; including a residential cafeteria, 11 unique retail/restaurant units (including national brands: Starbucks, Subway, Freshii, Einstein Bagels, Elevation Burger, Argo tea; proprietary brands and convenience stores) and Catering oversightCoordinate and lead a team of over 200 personnel: hourly associates, supervisors, and salaried managersInteract with Client Management and maintain effective client satisfaction within the organizationExecute monthly accounting analysis and reconciliation of inventory, invoices, equipment and laborIdentify vertical sales growth opportunities and communicate with appropriate subject matter experts.Leverage customer analytics to increase business performanceMaintain records to comply with Aramark, government, and accrediting agency standardsImplement new standards, policies, procedures – including food production systems, food safety compliance, inventory management and menu development.Creation and Development of Excel reporting documents to increase revenue, control cost and reduce inventory levelsCoordinate and manage projects & activities between internal departments.Provide Student, Client, Employee, and Community AdvocacySafety Champion - Safety Program leader, point of contact and subject matter expert.Labor Champion - Subject matter expert for labor tools, programs and productivity.

Director of Operations / General Manager (2018-2019)Senior Director of Retail Operations (2018)Director of Residential Dining (2016-2018)Assistant Food Service Director of Retail Division (2015-2016)Responsible for the entire operational component's budgeting, financial and accounting functions. Including forecasting and expenses of units, menu costing, inventory and labor. Annual sales volume of approximately $20MMMulti-Unit Management: Responsible for planning and managing overall operation of Dining program; including a residential cafeteria, 11 unique retail/restaurant units (including national brands: Starbucks, Subway, Freshii, Einstein Bagels, Elevation Burger, Argo tea; proprietary brands and convenience stores) and Catering oversightCoordinate and lead a team of over 200 personnel: hourly associates, supervisors, and salaried managersInteract with Client Management and maintain effective client satisfaction within the organizationExecute monthly accounting analysis and reconciliation of inventory, invoices, equipment and laborIdentify vertical sales growth opportunities and communicate with appropriate subject matter experts.Leverage customer analytics to increase business performanceMaintain records to comply with Aramark, government, and accrediting agency standardsImplement new standards, policies, procedures – including food production systems, food safety compliance, inventory management and menu development.Creation and Development of Excel reporting documents to increase revenue, control cost and reduce inventory levelsCoordinate and manage projects & activities between internal departments.Provide Student, Client, Employee, and Community AdvocacySafety Champion - Safety Program leader, point of contact and subject matter expert.Labor Champion - Subject matter expert for labor tools, programs and productivity.

New Shop Opening Coordinator (2014-2015)Nationally and Internationally General Manager Training Lead (2010-2015)Washington D.C. & Silver Spring, Maryland General Manager (2008-2010)Silver Spring, Maryland Assistant Manager (2006-2008)Washington D.C. Facilitate and lead training for New Shop Openings; including conference calls, group training, and individual development; Travel to new shop openings, local and abroad. Including first Franchise shop in London, England Train new management for district and zone. Oversee all training of new hires and productivity of staff training Coordinate with property management and local businesses for community and private events, promotional offers, and local donations Ensure regulatory compliance through proper reporting of revenue and expenditures. Maintain proper balance sheets, and P&L Statements Manage operations based on projected yearly budgets, monthly P&L's and daily projections. Perform Shop Turnaround for multiple locations in all areas of business including productivity, revenue growth, direct spend, labor cost and customer satisfaction Proven Ability to increase the competence, confidence and capabilities of team members Recruit, hire, develop, and motivate staff Develop operational best practices. Assisted in developing training programs for Shift Leaders and Assistant Managers Implement company policies/regulations Manage schedules for current staff, management and training for new hires