Ross Chapman Email & Phone Number

London Area, United Kingdom

• Leading UX strategy development and execution across multiple products, ensuring seamless user experiences that align with company goals.
• Managing a team of designers and researchers, promoting user-centred design practices and facilitating cross-functional collaboration.
• Improving task management systems to enhance team efficiency, including evaluating and implementing new tools to scale performance.

Southampton, England, United Kingdom

• Led the product innovation of Sentrisk, an AI-powered SaaS platform that transforms supply chain risk management with Oliver Wyman.
• Developed a new marketing strategy and website for Fleetcor (Corpay) with AI assistance.
• Established and optimised Sikoia’s design function, aligning UX/UI processes with company goals.
• Spearheaded UX audits and strategic improvements across client portfolios, resulting in measurable gains in user satisfaction and business performance.
• Delivered a comprehensive design system for Wood Mackenzie, enhancing brand consistency and aligning with their rebranding goals.
• Led the design and testing of five new SaaS features for Bikebook, improving product functionality and expanding user engagement.

Manchester Area, United Kingdom

• Orchestrated a user-centered experience that achieved over 100,000 downloads within 48 hours.
• Defined and delivered design strategies as part of the founding team.
• Hired and trained product managers and mentored UX/UI designers

Southampton, England, United Kingdom

• Designed and facilitated workshops with Google leveraging behavioural science and design thinking to solve complex challenges and align cross-functional teams.
• Led over 150 design sprints with companies including McKinsey & Company and Barclays, aligning stakeholders, solving critical problems, and testing solutions with real users to deliver actionable results.
• Trained global consulting teams at BCG and Booz Allen Hamilton in remote design thinking methodologies, equipping them with the tools and skills to drive innovation using Mural.
• Managed P&L and budgets for two years within team ‘Etch Sprints.’

Portsmouth, United Kingdom

• Redesigned the checkout process, resulting in a 3x increase on the business case and an additional £1.1M in annual revenue.
• Developed the customer experience strategy for the Wiggle website.
• Created coded prototypes to user test and test solution ideas.

Southampton, United Kingdom

• Drove and communicated vision for the UX of broadcast television products.
• Participated in a SCRUM development team, delivering UI to global customers.

London Area, United Kingdom

• Defined and designed next-generation web services for Hult.
• Produced wireframes, conducted user research, and designed digital products.

London Area, United Kingdom

• Provided consultancy, user experience design, user research and content design (videos, photos, infographics and blogs).

London Area, United Kingdom

• Web development, print design and I.T. support to a busy broadcast & corporate production house.
• Clients include Levi’s, LexisNexis, Channel 4 and ArcelorMittal.

London Area, United Kingdom

• Responsible for shooting and editing short-form video for online, mobile and broadcast behind the red button.

London Area, United Kingdom

• Short-form editing and encoding TV clips into multiple formats for mobile and multi-platform use.
• Projects include an in store film for Virgin Shops, V Festival Coverage and micro content for Channel 4.