Ross Chapman Email & Phone Number

London Area, United Kingdom

• Leading UX strategy development and execution across multiple products, ensuring seamless user experiences that align with company goals.• Managing a team of designers and researchers, promoting user-centred design practices and facilitating cross-functional collaboration.• Improving task management systems to enhance team efficiency, including evaluating and implementing new tools to scale performance.

Southampton, England, United Kingdom

• Led the product innovation of Sentrisk, an AI-powered SaaS platform that transforms supply chain risk management with Oliver Wyman.• Developed a new marketing strategy and website for Fleetcor (Corpay) with AI assistance.• Established and optimised Sikoia’s design function, aligning UX/UI processes with company goals.• Spearheaded UX audits and strategic improvements across client portfolios, resulting in measurable gains in user satisfaction and business performance.• Delivered a comprehensive design system for Wood Mackenzie, enhancing brand consistency and aligning with their rebranding goals.• Led the design and testing of five new SaaS features for Bikebook, improving product functionality and expanding user engagement.

Manchester Area, United Kingdom

• Orchestrated a user-centered experience that achieved over 100,000 downloads within 48 hours.• Defined and delivered design strategies as part of the founding team.• Hired and trained product managers and mentored UX/UI designers

Southampton, England, United Kingdom

• Designed and facilitated workshops with Google leveraging behavioural science and design thinking to solve complex challenges and align cross-functional teams.• Led over 150 design sprints with companies including McKinsey & Company and Barclays, aligning stakeholders, solving critical problems, and testing solutions with real users to deliver actionable results.• Trained global consulting teams at BCG and Booz Allen Hamilton in remote design thinking methodologies, equipping them with the tools and skills to drive innovation using Mural.• Managed P&L and budgets for two years within team ‘Etch Sprints.’

Portsmouth, United Kingdom

• Redesigned the checkout process, resulting in a 3x increase on the business case and an additional £1.1M in annual revenue.• Developed the customer experience strategy for the Wiggle website. • Created coded prototypes to user test and test solution ideas.

Southampton, United Kingdom

• Drove and communicated vision for the UX of broadcast television products.• Participated in a SCRUM development team, delivering UI to global customers.

London Area, United Kingdom

• Defined and designed next-generation web services for Hult.• Produced wireframes, conducted user research, and designed digital products.

London Area, United Kingdom

• Provided consultancy, user experience design, user research and content design (videos, photos, infographics and blogs).

London Area, United Kingdom

• Web development, print design and I.T. support to a busy broadcast & corporate production house.• Clients include Levi’s, LexisNexis, Channel 4 and ArcelorMittal.

London Area, United Kingdom

• Responsible for shooting and editing short-form video for online, mobile and broadcast behind the red button.

London Area, United Kingdom

• Short-form editing and encoding TV clips into multiple formats for mobile and multi-platform use.• Projects include an in store film for Virgin Shops, V Festival Coverage and micro content for Channel 4.