An EnterpriseCreativeCloud leader working with our clients from initial concept through design and delivery of specialist digital products and services. Our focus. Continuous delivery of enterprise grade business and solution outcomes across the government and private sector.Our ‘fit for purpose’ cloud products include enterprisenow and enterpriseprimefactor designed, tested and configured to deliver end to end, innovative (disrupter) digital cloud platform, CMS and omni channel services for Australian businesses and citizensAbout RossRoss is a hands-on, results oriented project/program executive with 16yrs experience managing and delivering ICT Business/Technical Programmes. He has extended experience working within NSW Government, guiding and influencing senior stakeholders (and solving problems) across local, state and federal jurisdictionsHe has planned and delivered numerous, award winning, business process improvement, digital transformational programs dealing with local, state and federal regulatory (red tape) requirements/stakeholders; researched, designed, tested and launched new, end to end, innovative (disrupter) digital cloud platform, CMS and omni channel government services for Australian businesses and citizens; developed multiple, streamlined, customer centric solutions to solve real world customer problems; developed 3 hybrid cloud enterprise grade law enforcement, electronic evidence management systems; rolled out one of the first carrier grade Private IP-VPN Data Telecommunications networks in Australia; worked with the Chief Scientist and NSW Health to design, build and implement end to end, paperless, hybrid cloud forensic analysis and workflow solutions (example DNA full lifecycle) for 30 separate laboratories covering 100+ scientific processes across 550 jurisdictions; introduced innovative logistics solutions utilising barcode and RFID tracking technologies to manage and real time track millions of physical items and transactions

Service NSW is an award-winning enterprise which is taking government customer service into the digital age. It has been a game changer in the transformation of government services, utilising the best in the market place to plan, launch and execute fast, easy and convenient services to the citizens of NSW.The Easy to do Business Program is a NSW Government approved 45-million-dollar transformation program to facilitate easy and convenient interaction for business, particularly small business, in navigating government processes and regulations (multi agency customer touch points) to minimise time and cost and improve productivity. It delivers on the NSW Government’s objectives to improve customer experience, improve government services, lift digital transactional volumes, make NSW the easiest state to start a business and to continue to grow the economy. Target 710,000 small businesses, $410 billion revenues, $1.5 million employed staff.The program has delivered a new and innovative digital platform called the Business Navigator and Business Concierge service targeted at supporting and guiding entrepreneurs to transact with multiple agencies across 3 levels of government using a single "Business Navigator" web platform. Per industry sub sector this platform replaces up to 13 or more existing websites , more than 48 forms and 75 plus regulations. (95 sub sectors relevant to small business).The result. One Portal, one number to call, one customer experience and in the example case of opening a cafe, small bar or restaurant has reduced the time to open a business from 18 months to less than 90 days.Next stage work includes the roll out of Business Navigator 2.0 platform, the on boarding of 121 NSW councils, integrated payments platform and enhanced digital identity for cross agency government transactions and "tell government once" initiatives.

Contract role with a large Australian media company in the role of Digital Commercial Bid & Programme Manager. Tasked to work with the ICT engineering team, CEO, Chairman and business units to prepare solution designs, costing, commercial modelling, P/L and detailed documentation as part of plans to build and deliver new Digital Media Services 24/7 into 97% of Australian households. This to be achieved via a national footprint of 100s of planned operational media sites throughout metropolitan, regional and remote Australia.There are more than 8 streams of work. These include: -- Technology / Architecture / Telecommunications / Assets- Site Infrastructure, Site Survey- Managed Services and Quality Assurance- Engineering Support- Network Operations Centre- Work, Health and Safety- Legal- CommercialKey deliverables include: - - Detailed analysis, business strategy and services-solution blueprint- Planning and execution- Engage CEO, Engineering & Business units to develop holistic, structured bid documentation- Establish site specific, Bill of Materials (BoM) and Infrastructure requirements ($10s of millions)- Determine 3rd party costs (Site, Lease, Installation, Telecommunications, Quality Assurance)- Confirm the solution model for each of 100s of Points of Presence (PoP) and 24/7 Services- Build full Profit and Loss Statement including Cashflow, NPV and IRR analysis for CEO- Communications materials (Programme, Specifications, Marketing, Project, Bid)- Programme Risk Assessments

Additional deliverables: -To plan the business transition of the organisation to a new service model based on the ITIL V3 framework. This includes the business case, procurement, configuration and deployment of an integrated Service Management and Asset Management toolset and supporting infrastructure. This will necessitate the development of new and updated policies, procedures and workflows and the creation of new organisation wide knowledge base and document management solutions.The project will initially address the service needs of the National ICT engineering teams responsible for delivery of mission critical Managed Services and related infrastructure. Subsequent project stages will address the wider enterprise service operation inclusive of Work, Heath and Safety, Facilities, Legal and Finance.The deployed solution will deliver a single system of record repository for the entire organisation.The scope includes planning for the introduction of an IT Service Management (ITSM) and IT Asset Management Tool (ITAM) to provide: -- IT Service Management (using ITIL V3 framework)- Asset Management including full asset lifecycle- Configuration Items (CI) dependency mapping- Configuration Management Database (CMDB)- Service Catalogue(s)- Dashboards and Alerts- SLAs and OLAs- Governance and Risk Management- Knowledge Management- Document control- Integration with Corporate systems and with custom alerts via web services- Email, Single Sign On and Active Directory integration- Tablet and Mobile services- Financial system integration - Business transformationand updated roles, policies and procedures that will underpin this mission critical ICT operation.Managed Services backgroundThe ICT Managed Services have required performance metrics of 99.9999% uptime. Any service failure would lead to significant and immediate loss of service related revenues.

NSW Police Forensics Programme (4 years PRINCE2 MSP, Agile, SDLC, Business Transformation, 8 Project Streams)Supports criminal investigations. New end-to-end forensic and law enforcement system for 20,000 NSW Police.Tasked with leading a team to develop, test and deploy an enterprise level, thin client application for recording, tracking and management of crime scene exhibits and forensic analysis jobs for 20,000 operational police and 900 forensics staff. This system replaces paper-based processes and tracks the lifecycle of exhibit items such as drugs, weapons, fingerprinted items and DNA samples collected from crime scene. Includes item recording, transfer, forensic analysis, audit and eventual court approved disposal. The system is used to manage tasks, resources, associated end-to-end workflow processes and the dissemination of all forensic results and identifications to NSW Police Investigators. It is extensively integrated with the existing NSW Police COPS system and key NSW Health Laboratory Information Management Systems (LIMS).In summary, the responsibility for the end-to-end planning, software development, testing, release and transition to a new evidence management and forensics policing application called EFIMS on behalf of NSW Police.Key details: -- Methodology: PRINCE2- Direct reports: 12- Involved Team: Over 125 - Budget of +$24 million with full financial management- Agile, Scrum, SDLC - Business transformation: 20,000 staff- Over 3,000,000 recorded exhibits, 1,500,000 jobs and 1,500,000 forensic results so far- Business AnalyticsAchievement: Reached full operational capability within budget. High user acceptance. Winner of State Government Premier’s “Succeeding through Innovation” award.Business Achievements: Introduction of new crime scene operational techniques, reduced DNA & fingerprint identification time/backlogs & greater evidentiary/legal compliance.See attached example of teamwork from the programme.

NSW Police View Programme (2+ years, PRINCE2 MSP, Agile, SDLC).Building a new biometrics law enforcement capability & centralised Imagery (digital video, digital image) Management System for NSW Police Investigators.Tasked with leading the technical teams to develop, test & deploy multiple enterprise level, thin client applications across 6 technology streams & supporting business transformation streams. This system provides the means to collect, tag metadata, catalogue, search & archive multimedia intelligence & evidence materials, locate CCTV camera footage, stream images & video to 20,000 officers across 550 sites & cross reference imagery within Incidents, Events & Cases. Supports Investigators, Intel Officers & biometric identification systems.Replaces manual systems & out-dated mainframe capabilities. It is extensively integrated with the existing NSW Police COPS system, Investigation systems & Forensics Image Management System.In summary, the responsibility for the end-to-end planning, software development, release & transition of a new centralised law enforcement, digital photo, digital video imagery & document management system application called VIEW IMS & associated CCTV, biometric & corporate enterprise systems & interfaces. Supports 20,000 Police Officers.Key details: -- Methodology: PRINCE2 MSP- Direct reports: 12- Involved Team: Over 108- Budget of +$28 million with full financial management. - Agile, Scrum, SDLC - Business transformation: 20,000 staff- Business IntelligenceAchievement: Full operational capability within budget. High user acceptance. Nominated for State Government Premier’s award.Business Achievements: Instant, controlled access to multimedia imagery for Events, Cases & Strikeforces via an enterprise security model that maintains absolute control of access rights, search results & linkages. High efficiency: Reduced Court preparation time through the automatic preparation of multimedia Court Briefs.

Rapid paced project with incredibly tight timeframes.NSW Police VoIP Project. Managed a project and team to upgrade 104 PABXs to Voice Over IP (VoIP) services. These 104 sites were situated in metropolitan, regional and remote NSW. Total project duration of 61 workdays inclusive of planning, procurement of hardware and services, design, implementation and transition to full operation.Achievement: 100% of business outcomes. Under budget by some $1.7 million and delivered with 4 days to spare. Annual recurrent savings $2.85 million.

Helping to build a new telecommunications company. SP Telecommunications grew to a top 200 ASX listed company valued at over $400 million, specialising in Data Communications, Managed Data WAN services and Voice communications.Held the C-Level position of Products/Delivery - Telecommunications for ASX listed SPT Telecommunications reporting directly to the Managing Director and Board. Responsible for the business product revenue and instrumental in driving business growth from a low 10’s to a high 100’s of millions of annualised revenues across Corporate and Government Clients in less than two years.Highlights: -- Responsibility for all key customer account sales (high value & strategic) and major tender bids.- Management of the entire Sales, Product and Marketing team operation and structure. - Development of telecommunications brand and data communications products "Digital IP on x"- Television advertising- Tactical assessment of network infrastructure expansion opportunities Business Achievements include: -- Led the company from a low revenue base to an annual turnover of well in excess of $200 million in under 2 years.- New product development. Data products, IP-VPN solutions/pricing/billing models. First of type Digital IP product branding (Digital IP on Ethernet, Digital IP on Gig Ethernet, Digital IP on DDE, Digital IP on DSL) - Network Access Point, Points of Presence builds in 80 sites. - Maintained company business margins on business solutions and 3rd party services enabling SPT to secure strong profits that reflected in a higher share price( 25cents to $2.50 in ~2 years.- Lead the team to secure one of the largest data telecommunications business solutions in the Australian data telecommunications market. Net value of this contract in excess of $100 million. -Established SPT products/services on to the Queensland Government SmartNet panel and EdNet purchasing panel. (Only Telstra, Optus and SPT were successful in gaining panel status).

I commenced my career in Television with a 6-year engineering role within the broadcast Industry and I then went onto a successful 10-year career as the Digital Product Manager for Sony Corporation. For Sony I managed the broadcast camera imaging, digital recording and news media systems business.During my time at Sony I was involved in the planning and implementation of many product launches, responsibility for strategic and tactical business marketing, development of business alliances, sales force training, majors bids, industry presentations and participation in Australian and Overseas trade events.Highlights include: -- Oversee the sales growth of the Sony camera product range from 3rd position to market leader- Introduction of new technologies including CCD imaging and video compression systems- Introduction of the first digital recording system based on video compression technologies- Product Manager for Digital Betacam, Betacam SP and Betacam SX- Presentation Speaker at the National Association of Broadcasters trade event in the USA- Part of the team that secured Nine Network Outside Broadcast Studio Camera business- Part of the team that secured Ten Network Digital Newsroom business based on Betacam SX NABwww.nabshow.comBetacamhttp://en.wikipedia.org/wiki/BetacamI have also had the good fortune to have three amazing daughters. When I am not working, I have a most rewarding, fun and (sometimes) challenging life.