Ross Robertson Email & Phone Number

Cincinnati, Ohio

- Provide leadership, training, and mentorship to a team of Enterprise Solution Consultants.- Responsible for solutioning activities for all North American Enterprise new sales and current accounts (US and Canada).- Team with the Global Solutioning team for any Omnichannel opportunities that require card present, US/CAD processing needs.- Develop and present detailed merchant integration paths/plans outlining all solutions utilized and/or proposed.- Work alongside senior leaders in Sales, Relationship Management, RFP Sales Support, Technical Account Managers, Strategy and Product to understand current pipeline of opportunities, product gaps, and new verticals.- Partner with Go to Market (GTM) and Commercialization teams to understand new products and features in order to train our team to be the first line of support for Sales and Relationship Management.- Travel alongside Sales and Relationship management to client meetings for discovery/whiteboarding sessions, solution presentations, and sales support activities.

Cincinnati, Ohio, United States

- Partner with both Relationship Management and Sales Reps to scope and outline new opportunities and how Worldpay’s products and solutions can fit their business needs.- Provide guidance and assistance to both Sales Reps and Relationship Management on presentation decks, solutioning diagrams, and customer discovery sessions.- Document solution requirements for both Worldpay, as well as the merchant, in order to guarantee a successful implementation experience.- Continue to develop a knowledge of Worldpay products and solutions by attending appropriate webinars, discussions, and independent education.- Document product gaps to report back to both sales and product to enhance the Worldpay suite of solutions.- Continuously share industry and Worldpay product knowledge and information with the Solutioning team to grow our own knowledge base.

Cincinnati, Oh

- Responsible for ensuring that the managed customer is satisfied with company projects and services. - Works and oversees day-to-day relationship with customer along with finding cross sale opportunities within managed book of business.- Manages assigned Business Partner that assists with account activities.- Schedule and conduct annual onsite customer reviews. As the ERM, responsible for preparing presentations for clients/customers. In addition to onsite reviews, as the ERM, set up ongoing calls with customers to keep up to date on projects, product opportunities, and to be a subject matter expert on payments industry trends and products.- Consults with other team members (project management/services/support/customer care) to be sure mutual objectives are met.- Proactively provide out industry information to clients as well as keep up to date on client specific news (i.e. financial statements, press releases, key executive changes, etc.).- When necessary, complete RFP responses and work with with internal teams to ensure accurate and timely responses.- Managed all cross sales, contract renewals, and opportunities within Salesforce.- As the ERM, attend, drive, and consult on meetings/calls on all revenue and strategic projects for the client. Conducted “whiteboard” sessions to help the client understand Worldpay’s products and services and how they will integrate within the client’s payment infrastructure. - Attend client conferences, trade shows, and industry events.

Cincinnati, Oh