Lead Project Owner / Senior Programmer
Duluth, Ga
• Programmed finance & insurance forms/screens/calculations using Pick (Universe) Basic in a Linux environment, supporting a Windows database written in Visual Basic. • Maintained F&I database, verifying data and updating rows/columns as needed for vendors, credit life rates and other data.• Developed new general coding guidelines with other project owners for more efficient and effective programming standards, which led to increased customer satisfaction and sales.• As part of a large team, converted existing programs from an old application’s code to new standards developed for the new application. Increasing quality, maintainability, and flexibility of product.• Provided effective and timely support for field personnel and customers leading to greater customer satisfaction and increased sales. • Worked with OEMs and vendors to ensure all their specifications were met for projects involving coding new software for them. Increased reliability of receiving current specifications for new projects and customer satisfaction with products.• Developed new coding standards for credit insurance application, which lead to updating over 1400 individual programs in less than 12 months by the project team. Resulted in less user errors and less credits for improper insurance claims.• Worked up from Customer Support Specialist to Senior Programmer and finally Lead Project Owner.• Received numerous customer service awards including Employee of the Month in December 2007 and Wells Fargo Appreciation Award in 2005 for a successful project completion.
