Ross Sissons Email & Phone Number

Great Dunmow, Gb

Witham, England, United Kingdom

Led the divestiture of an Irish dental supplies distributor, facilitating a seamless transition and coordinating cross-functional teams to ensure alignment with both commercial goals and CCPC guidelines. Spearheaded the launch of a new aesthetics and medicines distribution facility in Northern Ireland, focusing on team leadership, operational excellence, and supporting regulatory compliance through effective collaboration. Managed complex customer journeys across the UK and Ireland… Show more Led the divestiture of an Irish dental supplies distributor, facilitating a seamless transition and coordinating cross-functional teams to ensure alignment with both commercial goals and CCPC guidelines. Spearheaded the launch of a new aesthetics and medicines distribution facility in Northern Ireland, focusing on team leadership, operational excellence, and supporting regulatory compliance through effective collaboration. Managed complex customer journeys across the UK and Ireland, balancing regulatory requirements, business objectives, and customer needs, while maintaining high levels of engagement and satisfaction. Chaired C-level steering committee meetings, driving executive decisions into actionable plans for senior leadership and ensuring alignment with overall business strategy. Led and motivated cross-functional teams, empowering workstream leaders and subject matter experts to achieve program objectives within tight deadlines and evolving priorities. Supported the design and implementation of PMO processes, collaborating closely with senior leadership to drive enterprise-level projects and process improvements. Planned and executed the operational integration of newly acquired businesses across the UK and Ireland, using these opportunities to implement best practices and optimize efficiency. Acted as a trusted advisor to executive leadership, providing insights on strategic operating models and guiding complex change initiatives for long-term business success. Show less

London Area, United Kingdom

Our Vision: "Seamlessly enable people to serve the world on-demand."We are developing platforms to enable professionals to get paid for video calls in exchange for their time and/or knowledge. Our users want to hire real professionals to discuss a topic or to help solve problems.With fully integrated networking, search, verify, schedule, pay/get paid, chat, video and review all in one platform, we are making it easy for professionals to monetise their time and knowledge and for… Show more Our Vision: "Seamlessly enable people to serve the world on-demand."We are developing platforms to enable professionals to get paid for video calls in exchange for their time and/or knowledge. Our users want to hire real professionals to discuss a topic or to help solve problems.With fully integrated networking, search, verify, schedule, pay/get paid, chat, video and review all in one platform, we are making it easy for professionals to monetise their time and knowledge and for users to hire the right person to discuss a topic or to solve a problem.CircleBe "Connecting People for Valued Conversations" Show less

London, England, United Kingdom

At Createmaster, a pioneering Construction SaaS company, I've been at the operational helm, shaping strategies that redefine excellence and efficiency. Leveraging my expertise in strategic leadership and operational optimisation, I've navigated a path of substantial change and growth, developing a strong, KPI led management team and a culture of continuous improvement.Key Contributions:Strategic Cost Reduction: Initiated comprehensive cost-saving strategies resulting in a 31%… Show more At Createmaster, a pioneering Construction SaaS company, I've been at the operational helm, shaping strategies that redefine excellence and efficiency. Leveraging my expertise in strategic leadership and operational optimisation, I've navigated a path of substantial change and growth, developing a strong, KPI led management team and a culture of continuous improvement.Key Contributions:Strategic Cost Reduction: Initiated comprehensive cost-saving strategies resulting in a 31% reduction in headcount and a 22% decrease in salary costs, all while amplifying organisational productivity. These initiatives paved the way for ongoing cost optimisation, targeting an additional 14% decrease within six months.Operational Efficiency Enhancement: Led the charge in implementing operational strategies that propelled on-time delivery from a modest 30% to an exceptional rate exceeding 95%. This transformative shift stemmed from revamped operational processes and a concentrated effort on resolving customer pain points, leading to a significant 90% decrease in client complaints.Employee Empowerment & Satisfaction: Cultivated a culture of empowerment and growth, evidenced by the notable rise in employee satisfaction scores from 3.1 to an impressive 4.0 out of 5 within just six months. Show less

London Area, United Kingdom

Supported CEOs and executive teams in reviewing and restructuring operating models, providing strategic recommendations to improve organizational performance and efficiency. Led a comprehensive systems and process analysis, resulting in the implementation of a £3.5m business systems transformation program that future-proofed ERP, CRM, and proprietary systems. Collaborated with senior leadership, board members, and private equity investors to align transformation strategies with… Show more Supported CEOs and executive teams in reviewing and restructuring operating models, providing strategic recommendations to improve organizational performance and efficiency. Led a comprehensive systems and process analysis, resulting in the implementation of a £3.5m business systems transformation program that future-proofed ERP, CRM, and proprietary systems. Collaborated with senior leadership, board members, and private equity investors to align transformation strategies with business objectives. Developed and executed a communication strategy for over 250 employees, ensuring engagement and clear understanding throughout major organizational changes. Created a roadmap for process improvements, targeting performance optimization and headcount reduction by up to 33% over three years through efficiency enhancements. Advised on leadership team structures and provided actionable insights to the CEO and Board of Directors, ensuring alignment with long-term strategic goals. Show less

Hertford, Hertfordshire, United Kingdom

I successfully led Central Retail Marketing Operations for high-profile client Samsung UK across Mobile, TV/AV, and DA to devise key strategies surrounding their IT, Procurement, Client Services, Supply Chain, Programmes, Facilities, and Compliance including budgeting and forecasting. This involved responsibility for most of the business CapEx and OpEx related contracts, including all business vendors and contract negotiations. Some of my key successes were introducing and embedding the… Show more I successfully led Central Retail Marketing Operations for high-profile client Samsung UK across Mobile, TV/AV, and DA to devise key strategies surrounding their IT, Procurement, Client Services, Supply Chain, Programmes, Facilities, and Compliance including budgeting and forecasting. This involved responsibility for most of the business CapEx and OpEx related contracts, including all business vendors and contract negotiations. Some of my key successes were introducing and embedding the first CRM, overhauling the entire IT infrastructure, which included hardware, software, and operating systems, developing a strategy to achieve ISO9001, 27001, 23001, and improving field communications by introducing a dynamic mobile-first intranet solution and negotiating on Samsung’s behalf to deliver a significant saving on vendor spend I effectively scaled and transformed all back-office functions to meet operational growth requirements while considering future needs. In addition, I developed, led, and delivered the strategy to centralise Group Operations into a single service centre. I also led a full COVID-19 business response and enabled remote working for over 1200 employees by redesigning nationwide operations while considering compliance, IT, and a communications plan within a strict timescale. Show less

Chelmsford, United Kingdom

I led improvement strategies for sales insights, processes, and systems while ensuring this was effectively communicated and was consistently applied and utilised, significantly advancing productivity and efficiency. I successfully reduced the returns backlog of inventory and led an organisational change to implement new global return processes and systems through SAP, preventing reoccurrence. In addition, I enhanced the accuracy of sales forecasting due to implementing new strategies,… Show more I led improvement strategies for sales insights, processes, and systems while ensuring this was effectively communicated and was consistently applied and utilised, significantly advancing productivity and efficiency. I successfully reduced the returns backlog of inventory and led an organisational change to implement new global return processes and systems through SAP, preventing reoccurrence. In addition, I enhanced the accuracy of sales forecasting due to implementing new strategies, deploying Salesforce, and establishing procedures for Sales, Inventory, Operational, and Planning (SIOP). Show less

Harlow

I successfully oversaw the onboarding and retention of 30,000 customers, ensuring a consistent approach across the position to ensure a positive customer service experience while managing a team of 22 staff. I centralised 11 EMEA sales offices to the UK, which involved restructuring international teams, sales practices and processes, leading to increased efficiency. As part of this, I introduced and embedded CRM and Service systems along with all sales processes, policies and measures… Show more I successfully oversaw the onboarding and retention of 30,000 customers, ensuring a consistent approach across the position to ensure a positive customer service experience while managing a team of 22 staff. I centralised 11 EMEA sales offices to the UK, which involved restructuring international teams, sales practices and processes, leading to increased efficiency. As part of this, I introduced and embedded CRM and Service systems along with all sales processes, policies and measures and ensured effective training was delivered to generate consistent growth in sales and improved profitability. Show less

Basildon, Essex

I negotiated annual performance penalties by establishing and maintaining key client relationships and improving the supply chain performance. I transformed the sales process to ensure this reduced time while increasing efficiencies, which increased sales by £5m while managing a team of eight staff.Positively impacted the bottom line and improved national warehouse operations by introducing initiatives which cleared millions of obsolete stock. Significantly improved On-Time Delivery… Show more I negotiated annual performance penalties by establishing and maintaining key client relationships and improving the supply chain performance. I transformed the sales process to ensure this reduced time while increasing efficiencies, which increased sales by £5m while managing a team of eight staff.Positively impacted the bottom line and improved national warehouse operations by introducing initiatives which cleared millions of obsolete stock. Significantly improved On-Time Delivery (OTD) performance and sales forecast accuracy due to restructuring the UK sales management and systems and deploying SIOP best practices. Show less

Basildon

Introduce and develop UK Internal Sales and Account Management teamReduce costs by bringing sales partner dependency in-house for business generation and managementIntroduce Six Sigma practices to an administration environmentAccountable for Customer Service reporting, including visual display managementSupport wholesale, retail and international customer services teams, including coaching and development