Ross Surplice Email & Phone Number

England, United Kingdom

San Mateo, California, Us

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers.From the very beginning, we worked hard to build a special company with one simple mantra: happy employees create happy customers. In fact, our mission is to make it easy for businesses to delight their employees and customers.We believe that you deserve to make your customers and employees happy; no matter how big or small, whether you’re just starting out, or you’ve been in business for years. We also believe everyone deserves access to products with uncompromising craftsmanship at affordable prices. And we make this happen, every day.We deliver intuitive and modern products designed with the end-user in mind. That means they are easy to try, easy to buy, and easy to use - even without any prior training or expertise. We go the extra mile to meet your needs and proactively work with you to achieve the results you want. Your success is our success. We offer transparent and customised pricing plans with no hidden costs. So, no matter your budget, you have access to the most modern products available. And we promise to give you the right tools to create happy experiences for your customers and employees. We are Freshworks and we’re in the business of creating delight.

San Francisco, California, Us

★ Grew Revenue with ‘at risk’ client from £450k to £780k per annum, selling multi cloud solutions★ 93% to target in FY21/22, against ACV target of £600k★ Ran Partner Engagement Program to improve knowledge of Salesforce Partners for industry vertical to increase joint Demand Generation activities, 12% YoY growth of partner associated opportunities.Key responsibilities★ Consult with customers and prospects, across all levels of an organisation right up to C-Level execs, to evangelise solutions on the Salesforce Platform that will help them reach their business goals.★Position Salesforce solutions through strategic value based selling, business case definition, ROI analysis, references and analyst data.★ Define and execute account sales plans and then meet and exceed sales quota through simultaneously prospecting, qualifying, managing sales through the stages, and closing sales opportunities.★ Create account plans, GTM strategy, governance, cadence and close plans; leveraging & leading a virtual team across all accounts and opportunities.★ Provide initial product demonstrations and general support to prospective customers.★ Nurture and expand the company’s relationship within a small number of customer accounts, whilst also focusing on new logo acquisition.★ Participate in company‐growth activities including strategy setting, sales training and marketing efforts.★ Provide regular reporting of pipeline and forecast through actively updating the CRM systemKeep abreast of competition, competitive issues and products across the CRM industry.

London, Uk, Gb

Reporting to Senior Sales Manager, responsible for 4 major accounts within the Utilities Sector, managing yearly revenue of £4.5million. Drive revenue and profit growth by selling full suite of Telecoms and Technology products against financial targets and KPI’s.Key achievements/projects• £4.47 million revenue in FY19/20, 101% to target, 14% YOY growth• £2.96 million Gross Margin 111% to target• Quarter on Quarter new business sales growthKey responsibilities• Collaborating with customers within the regulated Utilities sector, supporting the deployment of digital solutions to increase productivity and drive efficiency, delivering a better customer experience.• Provide strategic business transformation knowledge, articulating the key considerations, best practice approaches and business processes in an effective, managed and secure way.• Develop and maintain relationships with key customer stakeholders at all levels through to C-Suite and Director Level.• Understanding the customer’s industry to develop, implement and manage a sales strategy to deliver against KPIs, driving innovation and the uptake of new products/services. • Uncover/create the need for new solutions, upselling & cross selling Fixed, mobile, Unified Communications, Cloud, Hosting and IoT solutions in line with Vodafone UK & Enterprise Strategy.• Responsible for all commercial & contractual activity, balancing retention & growth activity to drive revenue and margin improvement. Implementing and managing local contingency plans to deal with internal/external business issues that impact upon revenue, cost or margin.• Drive NPS improvement through the delivery of end-to-end customer experience through effective relationships.• Work closely with internal network and virtual teams, demonstrating best of breed collaboration. Gather feedback on customer requirements and feed into Marketing and Project teams within Vodafone UK for new product development.

London, Gb

Reporting to Regional Sales Manager, responsible for 12 of the region’s largest accounts within the corporate directorate, managing yearly revenue of £5million. Selling Enterprise solutions to drive revenue and profit growth in line with customer requirements and corporate strategy, against financial targets and KPI’s.Key achievements/projects• £1.4 million of total contract Gross Margin growth in 17/18, 192% to target, No.1 in region.• In year revenue growth of £350,000, ending 17/18, 104% to target.• NPS score of +60 for Account management, 130% to target.• Key Networking win of Logistics Company delivering £760K of revenue over 3 years, with £500k Gross Margin.• Delivered project that increased pipeline by 244% to 6.1m within team.Key responsibilities• Conduct customer meetings and dialogue with clients to support retention and growth activity, minimising churn and maximising sales gross margin. Fronting all commercial & contractual activity, and accurately recording all sales activity on the CRM system (Salesforce.com).• Creation of effective account development plan for all re-sign and growth opportunities, marketing the BT product portfolio ensuring pipeline of 5 x target at all times.• Develop effective, multilayer relationships internally and externally, maintain a network of contacts, building key stakeholder relationships at all levels through to C-Suite.• Demonstrate knowledge of clients business and their decision making process, add value and exceptional engagement, becoming a trusted and valued partner.• Senior responsibilities include setting high standards, coaching & developing colleagues, providing leadership, proactive provision of support to manager and colleagues, driving sales, working on additional projects to support the team, region or overall strategy.

London, Gb

Reporting to Regional Sales Manager, responsible for 15-20 accounts within the corporate directorate, managing a yearly revenue of £4million. Drive revenue and profit growth by selling full suite of Telecoms and IT Services products in line with customer requirements and corporate strategy.Key achievements• £1.9 million of total contract Gross Margin growth in 16/17, 317% to target, No.1 in directorate.• Key account win of FTSE100 Company, delivering contracted revenue of £3mill over 4 years.• Won the Business Elite competition in 2015/16, accolade awarded to top 5% of performers.Key responsibilities• Conduct customer meetings and dialogue which supports retention and growth activity, minimising churn and maximising sales gross margin. Fronting all commercial & contractual activity, and accurately recording all sales activity on the CRM system (Salesforce).• Creation of effective account/win plans for all re-sign and growth opportunities, ensuring pipeline of 5 x target at all times.• Develop effective, multilayer relationships internally and externally, to maintain a network of contacts and build relationships at all levels.• Demonstrate knowledge of clients business and their decision making process, add value and exceptional engagement, becoming a trusted and valued partner.

London , Gb

Reporting to Sales Manager, directly managing approximately 40 accounts within the corporate directorate across a range industries. Drive revenue and profit growth by renewing mobile contracts and selling value added services at both contract renewal and in-life stages.Key achievements• 205% of sales target in 2014, whilst driving my team to 129% Sales target.Key responsibilities• Negotiation and renewal of mobile contracts with per annum revenue of £40-£100k.• Ensure high level of customer satisfaction in order to minimise churn and maximise revenue growth.• Senior responsibilities include motivating colleagues, leading meetings, deputising for management, reporting to senior management, coaching and developing team members, working closely with key stakeholders, dealing with high level service issues.

London , Gb

Reporting to Sales Manager, directly managing approximately 120 medium business accounts. Drive revenue and profit growth by renewing mobile contracts and selling value added services at both contract renewal and in-life stages.Key achievements• 132% of sales target in 2012.Key responsibilities• Negotiation and renewal of mobile contracts with per annum revenue of £10-40k.• Ensure high level of customer satisfaction in order to minimise churn and maximise revenue growth.

Berwick, East Sussex, Gb

Generated £575,835 worth of sales with a gross margin of £225,691, 170% to target.