Ross Thelen

Ross Thelen Email and Phone Number

Senior Product Manager, AI | ex-Apple @ Dialpad
Ross Thelen's Location
San Rafael, California, United States, United States
Ross Thelen's Contact Details
About Ross Thelen

I’m a valued leader with a passion for shipping great products and 15 years of experience in the technology industry.I’m currently a Senior Product Manager of AI at Dialpad, a CCaaS/UCaaS platform that leverages its proprietary Ai architecture to provide automation, assistance, and insights across every interaction. I'm having fun working with a great team of engineers and designers on generative AI features that help businesses reduce support costs and increase customer satisfaction.I spent the majority of my career at Apple, most recently as a Senior Product Manager responsible for building the best music and podcast services on voice assistants including Siri, Amazon Alexa, and Google Home Assistant. From launching the HomePod and HomePod mini to expanding those products internationally, I had a proven track record working at the intersection of Product, Design, Engineering, Marketing, and Analytics teams.

Ross Thelen's Current Company Details
Dialpad

Dialpad

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Senior Product Manager, AI | ex-Apple
Ross Thelen Work Experience Details
  • Dialpad
    Senior Product Manager, Ai
    Dialpad Apr 2023 - Present
    San Ramon, California, Us
    Directly responsible for the roadmap and delivery of new and existing generative AI features with a focus on building LLM-powered, RAG-based virtual assistants that increase efficiencies for businesses, such as Ai Agent Assist which we launched in December 2023.
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  • Apple
    Senior Product Manager, Voice, Apple Music & Podcasts
    Apple Aug 2022 - Apr 2023
    Cupertino, California, Us
    Building the best music and podcast services on Voice.
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  • Apple
    Manager, Voice Operations, Apple Music
    Apple Feb 2019 - Aug 2022
    Cupertino, California, Us
    Established and managed this team to help coordinate, operationalize, and overall improve efforts in Voice. Helped launch the HomePod, HomePod mini, and the Apple Music Voice Plan, and expanded those products internationally.
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  • Apple
    Manager, Operations R&D, Apple Media Products
    Apple Mar 2017 - Feb 2019
    Cupertino, California, Us
    Developed special projects in the areas of Voice, music knowledge graph features, and building internal tools.
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  • Apple
    Manager, Partner Experience, Apple Media Products
    Apple Sep 2014 - Mar 2017
    Cupertino, California, Us
    Promoted to Manager. I lead a team responsible for all aspects of iTunes, Apple Music, iBooks, and App Store partner help and communications. I shipped an entirely new help website for 1M+ partners, managing the project end-to-end through requirements, design, development, content production, localization, QA, and launch.
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  • Apple
    Producer, Itunes Operations
    Apple Sep 2010 - Sep 2014
    Cupertino, California, Us
    Produced help and communications for iTunes partners including technical specs and new feature launches. Worked closely with Engineering to translate complex technical information into documentation that is intuitive for non-technical readers.
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  • Apple
    Application Specialist, App Store
    Apple May 2009 - Sep 2010
    Cupertino, California, Us
    Communicated with developers throughout the review process to ensure apps adhered to technical and policy requirements.
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  • Horn Group
    Account Executive
    Horn Group Jun 2008 - May 2009
    San Francisco, Ca, Us
    A digital communications firm specializing in public relations, digital marketing, social media, and interactive services for technology clients.
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  • Horn Group
    Assistant Account Executive
    Horn Group Aug 2007 - Jun 2008
    San Francisco, Ca, Us
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Ross Thelen Skills

Cross Functional Coordination Project Management Production Planning Partner Programs Mobile Technology Problem Solving Project Coordination Marketing Communications

Ross Thelen Education Details

  • University Of Southern California
    University Of Southern California
    Public Relations

Frequently Asked Questions about Ross Thelen

What company does Ross Thelen work for?

Ross Thelen works for Dialpad

What is Ross Thelen's role at the current company?

Ross Thelen's current role is Senior Product Manager, AI | ex-Apple.

What is Ross Thelen's email address?

Ross Thelen's email address is ro****@****ney.net

What is Ross Thelen's direct phone number?

Ross Thelen's direct phone number is +121370*****

What schools did Ross Thelen attend?

Ross Thelen attended University Of Southern California.

What are some of Ross Thelen's interests?

Ross Thelen has interest in The Outdoors, Music, Art.

What skills is Ross Thelen known for?

Ross Thelen has skills like Cross Functional Coordination, Project Management, Production Planning, Partner Programs, Mobile Technology, Problem Solving, Project Coordination, Marketing Communications.

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