Ross Ford Email & Phone Number

Washington, Dc, Us

Atlanta, Georgia, United States

• Responsible for bridging the gap between the In-flight Entertainment and Connectivity Team and In-Flight Services, Airport Customer Service, and other frontline work groups. • Collect and respond to employee feedback related to in-flight entertainment and onboard Wi-Fi. • Travel Delta's network to educate and promote Delta Sync Seatback Entertainment and Wi-Fi to our industry leading frontline employees.• Write internal and external communications in partnership with marketing and corporate communications that share exciting updates pertaining to our in-flight entertainment system and onboard Wi-Fi.

Greater New York City Area

• Ensure the safety and comfort of our passengers while providing exceptional Guest service, at an altitude of at least 8,000 feet.• Administer and coordinate emergency procedures or provide emergency care when needed.• Respond to and provide clear and accurate directions (verbally or non-verbally) to passengers in the event of an emergency.• Answer questions and assist passengers when necessary, particularly those with special needs.• Comfort and reassure passengers' during the flight when an aircraft experiences delays or hits turbulence.

Atlanta, Georgia, United States

• Responsible for hiring and recruiting the next generation of the world's greatest flight attendants at Delta Air Lines. • Attend recruitment events at hotels and universities around the country. • Lead a presentation about the "day in the life" of a flight attendant in front of 40-50 prospective candidates.• Answer questions and assist candidates with their application and interview process.

Lake Buena Vista, Fl

• Coordinator: promote efficiency of Guest Relations operation by checking Cast Deployment System, workload, daily staffing to efficiently manage 150 Cast Members.• Help Desk: operate the control center of the park by watching the weather, monitoring Theme Park attendance, attraction downtimes, and answer inbound calls. • Problem solve Guest situations pertaining to MyMagic+ by using CastApp, Lilo, and ATS.• Provide Guest recovery for a variety of different Guest situations.• Issue appropriate accommodations for Guests with disabilities and explain many options while in Disney Parks & Resorts. • Cross-trained in Tomorrowland Merchandise in stocking, register, and Disney Photo Imaging.

Orlando, Florida, United States

• Planned Guest cruise activities from 130 days prior to sailing while providing excellent Guest service.• Anticipated Guest’s needs and wants while answering phone calls and emails. • Creatively resolved Guest situations to satisfy both Guest and company.

Orlando, Florida, United States

• Incorporated technology and Disney Guest service to assist 250,000 Disney Resort Guests with any vacation concerns.

Orlando, Florida, United States

• Coordinator: promote efficiency of Guest Relations operation by checking Cast Deployment System, workload, daily staffing to efficiently manage 150 Cast Members.• Help Desk: operate the control center of the park by watching the weather, monitoring Theme Park attendance, attraction downtimes, and answer inbound calls. • Problem solve Guest situations pertaining to MyMagic+ by using CastApp, Lilo, and ATS.• Provide Guest recovery for a variety of different Guest situations.• Issue appropriate accommodations for Guests with disabilities and explain many options while in Disney Parks & Resorts. • Cross-trained in Tomorrowland Merchandise in stocking, register, and Disney Photo Imaging.

Orlando, Florida, United States

• Managed $2,000 till, assisted front desk leaders in operating a 2,100 room property.

Lake Buena Vista, Fl

• Quickly checked Guests in and out; room assignment for 2,800 room property.

Orlando, Florida, United States

• The Ritz-Carlton and JW Marriott Orlando, Grande Lakes.• Front Desk/Guest Services - Manager on Duty for two luxury Marriott Hotel brands.

San Jose, California, United States

• Answered incoming phone calls from prospective students and parents.• Assisted in the preparation and planning of campus tours. • Provided outstanding customer service before, during, and after campus tours by answering questions from parents, students, and Alumni.

San Jose, California, United States

• Provided excellent Guest service for 21,000 fans and Guests during San Jose Sharks games, concerts, and other large events.• Handled escalated ticketing and Guest service concerns.

Santa Clara, California, United States

Bachelor Of Science - Bs, Hospitality Administration/Management

Associate Of Arts (A.A.)

Bachelor Of Science - Bs, Hospitality Administration/Management