Defined and articulate the product vision, strategy, and roadmap for Global Relay's data ingestion product, collaborating and building strong relationships with internal and external stakeholders and external clients.Gathered and prioritized product requirements from users and stakeholders; Developed and maintained the product backlog, ensuring timeliness and alignment with business objective.Working closely with the engineering team to develop and launch new features and capabilities, I ensured that our products meet customer needs, are delivered on time, and meet stringent quality standards aligned with global financial compliance requirements.in addition to my Product Management responsibilities, I took on the role of Scrum Master/Agile Champion, leading the team through the Agile Product Delivery cycle and introducing numerous processes improvements to increase the teams velocity, increase requirement clarity, and reduce rework.Through engaging with customers to understand their requirements, gathering feedback, and validating product assumptions, communicating product plans, progress, and results to stakeholders, I ensured the delivery of a high-quality product that anticipated our customers' data compliance needs.

Enrolled in a full-time immersive Data Analytics Professional certification course, working closely with an instructor and mentor to complete Data Analytics and Data Science coursework, and deliver multiple data analysis projects.

As Product Manager at a dynamic software startup, I spearheaded the process of gathering and articulating comprehensive business and functional requirements, crafting detailed user stories, acceptance criteria, and use cases. I led a collaborative effort involving cross-functional teams comprising developers, product owners, and QA specialists to successfully deliver innovative products and enhance existing solutions.My role extended beyond traditional management, as I actively engaged in quality assurance testing, ensuring top-notch performance and functionality. Moreover, I maintained direct interaction with clients, actively shaping the product roadmap based on their valuable feedback. Additionally, I provided pivotal product support, troubleshooting, and efficiently handled payment dispute requests through the Stripe Payment platform.My tenure was marked by a dedication to translating vision into tangible products, fostering team collaboration, and ensuring client satisfaction through continuous product enhancement and exceptional service delivery.Notable milestones include:* Leading the implementation and ongoing support of a "pay-per-use" Commercial Insurance platform, the first of its kind in Canada, for a major Canadian Insurance client.* Leading the delivery of embedded insurance quote & bind solutions, that quickly generated thousands of dollars in revenue for our client.* Leading the implementation of a solution that solved a wicked problem (How might we convert paper based contracts into active digital policies) from ideation to delivery in less than 4 weeks.

Established the framework of client-focused projects for the Brovada Technologies team; providing real-time data exchange and value-add functionality for Financial Services clients. Elicited Business, Stakeholder & Functional requirements, analyzing existing workflow, creating User Stories and developing deliverables for projects with billable revenue of over $100,000.Worked with cross-functional teams and Business Stakeholders to efficiently capture, analyze and document detailed requirements.Created process of Business Analysis knowledge capture and best practices, sharing artefacts and mentoring colleagues to improve critical thinking skills.Developed Business Process and data flow models; communicating plans and timelines to developers through an Agile project framework and participating in Sprint planning, review and daily Scrum meetings.Planned and refined the migration of data from legacy servers to an Azure cloud-hosted environment, saving hundreds of person-hours through increased efficiencies as a result of effective root-cause analysis, stakeholder management, and clear communication. Owned client and vendor relationship management. Primary point of contact for multiple Business Stakeholders; responsible for delivering regular updates on project progress and owning the resolution of issues reported by Stakeholders.Leveraged the Scrum project framework to drive project success through improved cross-functional collaboration and product road-mapping. Worked closely with Subject Matter Experts, Business and Technical stakeholders to develop clear and unambiguous requirements documentation which enabled rapid iterative deliveries.Served as the primary point of contact for Jira support tickets escalated by Product Support team. Responsible for triage, debug and resolution of complex production and test issues.

Worked with both the Software-as-a-Service and direct-to-customer teams, applying Business Analysis techniques and methodologies to guide development and User Experience teams to deliver complete projects.Utilized both Agile and Waterfall delivery methodologies to drive project success; enabling clients to transact digitally with customers and enhancing user experience.Drove requirements elicitation and validation efforts, translating Business and Functional requirements into actionable tasks for the development team to complete. Developed test plans and conducted end-to-end testing of completed software deliverables, ensuring traceability between Functional requirements and finished code.First point of contact for business and technical stakeholders; triaging issues and change requests in Jira as appropriate and coordinating response.Delivered online payment functionality integration for a major Canadian insurance carriers, allowing their policyholders to make payments online for the first time.Extraneous to this job role, created, documented, and led an internal project that dramatically improved the retention of junior employees; encouraging them to participate in the activities of company departments and take on more challenging roles, resulting in higher job satisfaction rates reported in employee surveys.

Handled incoming calls from Users of Kanetix’s online insurance comparison quote system. Confirmed that information entered was accurate and then transferred the caller to a partner insurance company to complete the purchase of an insurance policy.* Supported customers through the purchasing decision-making process by discussing needs presenting best available options. Maintained the highest number of sales conversions from warm transfer to sales out of all CCA’s on the team.* Created, documented, and led an internal project that dramatically improved the retention of junior employees; encouraging them to participate in the activities of company departments and take on challenging roles. This resulted in a higher level of job satisfaction being reported by participants in successive year-end employee surveys.

Tracked and reviewed insurance policies which were due for renewal, investigating the policy history (claims activity, appropriateness of coverage) and business activities, and negotiated pricing and coverage with the controlling broker. Analyzed commercial insurance policies worth tens of thousands of dollars, ensuring that policy coverage and pricing met optimal ROI for Aviva’s business.  Prepared risk-focused underwriting strategy reports, reviewing with senior colleagues where these exceeded own signing and authorization limits.   Negotiated and coordinated coverage with the broker holding the policy.

First point of contact for policyholders notifying Aviva of a household insurance claim via telephone. This role required showing empathy for the insured’s situation while eliciting details of the claim and probing for signs of fraud or a subrogation opportunity (recovery of funds due to third-party negligence).* Led all other Advisors in the identification of third-party negligence which led to proceedings that would reduce the total paid for indemnification of loss.

* Landscaping and Garden Maintenance.* Worked as part of a small team, in all weather, landscaping and performing regular gardening duties for a variety of clients in the West Vancouver area of British Columbia, Canada.

As a freelance writer for this now defunct publication (which became 'Digital' magazine 2002), I pitched, researched, and wrote several feature articles on the computing industry.One of these, "Lights...Camera...Application?" - a four-page feature on the use of digital media to create short films - was published in the September 2000 issue of the magazine.