Ross Whiteford Email & Phone Number

Halifax Regional Municipality, NS, CA

Vancouver, BC, CA

Defined and articulate the product vision, strategy, and roadmap for Global Relay's data ingestion product, collaborating and building strong relationships with internal and external stakeholders and external clients.Gathered and prioritized product requirements from users and stakeholders; Developed and maintained the product backlog, ensuring timeliness.

Enrolled in a full-time immersive Data Analytics Professional certification course, working closely with an instructor and mentor to complete Data Analytics and Data Science coursework, and deliver multiple data analysis projects.

New York, NY, US

As Product Manager at a dynamic software startup, I spearheaded the process of gathering and articulating comprehensive business and functional requirements, crafting detailed user stories, acceptance criteria, and use cases. I led a collaborative effort involving cross-functional teams comprising developers, product owners, and QA specialists to.

New York, NY, US

London, England, GB

Established the framework of client-focused projects for the Brovada Technologies team; providing real-time data exchange and value-add functionality for Financial Services clients. Elicited Business, Stakeholder & Functional requirements, analyzing existing workflow, creating User Stories and developing deliverables for projects with billable revenue of.

Toronto, Ontario, CA

Worked with both the Software-as-a-Service and direct-to-customer teams, applying Business Analysis techniques and methodologies to guide development and User Experience teams to deliver complete projects.Utilized both Agile and Waterfall delivery methodologies to drive project success; enabling clients to transact digitally with customers and enhancing.

Handled incoming calls from Users of Kanetix’s online insurance comparison quote system. Confirmed that information entered was accurate and then transferred the caller to a partner insurance company to complete the purchase of an insurance policy.* Supported customers through the purchasing decision-making process by discussing needs presenting best.

London, GB

Tracked and reviewed insurance policies which were due for renewal, investigating the policy history (claims activity, appropriateness of coverage) and business activities, and negotiated pricing and coverage with the controlling broker. Analyzed commercial insurance policies worth tens of thousands of dollars, ensuring that policy coverage and pricing met.

London, GB

First point of contact for policyholders notifying Aviva of a household insurance claim via telephone. This role required showing empathy for the insured’s situation while eliciting details of the claim and probing for signs of fraud or a subrogation opportunity (recovery of funds due to third-party negligence).* Led all other Advisors in the.

* Landscaping and Garden Maintenance.* Worked as part of a small team, in all weather, landscaping and performing regular gardening duties for a variety of clients in the West Vancouver area of British Columbia, Canada.

As a freelance writer for this now defunct publication (which became 'Digital' magazine 2002), I pitched, researched, and wrote several feature articles on the computing industry.One of these, "Lights...Camera...Application?" - a four-page feature on the use of digital media to create short films - was published in the September 2000 issue of the magazine.

Certificate, Data Analytics

Bachelor Of Arts - Ba, Arts And Humanities

Certificate, Introduction To Data Analytics

Certificate, Fundamentals Of Business Analysis

Certificate, User Experience Design

User Experience (Ux) Design (Uxd Theory; Ux Research)

Web Development