Ross Whiting Email & Phone Number

St. Peters, MO, US

• Managed a critical SOX (Sarbanes-Oxley Act) control to prevent inaccurate client information being processed. This was done by ensuring every client submission contained compliant authorization to implement pricing and.
• Created and maintained weekly reports that qualified and quantified the control compliance for senior director and senior vice president level visibility
• Guided the committee responsible for approving all changes to the tool used for every client set up from the initial request for a change to the final release into production

St Louis

• Managed a team of analysts in all processes and reporting involved with the review of client pharmacy benefit contracts to ensure all information aligned with company internal systems
• Implemented new training procedures and lead the training for new team members
• Recommended process changes to improve accuracy and efficiency in the clients benefit plan implementation
• Mentored employees outside the finance department through Cigna’s mentorship program

• Reviewed client pharmacy benefit contracts to ensure all information aligned with internal systems for every client set up
• Collaborated with cross functional teams to ensure all misalignments were corrected
• Provided testing and feedback for client set up system changes

Greater St. Louis Area

• Investigated and validated individual/entity data for potential money laundering/sanctions risks to the bank, utilizing internal and external data sources.
• Exceeded production goals and quality standards, aiming to identify best practices.
• Assessed high-risk clients' account transaction activity, statements, and profile information. Ensured timely identification and efficient reporting of suspicious activity to AML Compliance.

• Negotiated with realtors and completed liquidation treatments to minimize losses for Citi in order to manage the entire short sales process from submission to closing.
• Supported management by assisting teammates with their files, completing daily tasks, and introducing more efficient processes that increased productivity.
• Implemented changes to streamline liquidation processes, resulting in an overall increase in the team's output of short sale closings.

• Assessed borrowers’ applications for loan modifications or short sales to avoid foreclosure.
• Documented accounts for all communication with borrowers.
• Provided answers for teammates and helped improve their productivity by generating reports to prioritize file assignments.

• Part of a new team implemented to increase the underwriters’ modification decision efficiency.
• Developed spreadsheet job aids to assist the processor workflow and trained teammates how to use them.
• Operated as the Subject Matter Expert and trained the new employees hired to take over the group.

Bachelor Of Science (Bs), Mathematics

Graduated Magna cum Laude

Bachelor Of Arts (B.A.), Cinematography And Film/Video Production