Accountable for driving digital transformation, enabling our employees to focus on strategic, high-value activities and data-driven decision-making to quickly respond to changing market and customer needs by:- Enhancing the robotics area to improve efficiency, reduce operational costs, and ensure better quality and process consistency- Developing a uniform platform with seamless system connectivity to enhance data governance and security- Empowering non-technical employees to drive innovation and accelerate problem-solving, optimizing business processes as citizen developers- Boosting our daily activities by harnessing and trusting the potential of AI

Responsible for enhancing collaboration and communication across all development teams:- Ensure the necessary expertise and resources to implement new technologies and modernize the existing systems- Govern, secure and guide for more efficient and faster delivery- Integrate DevOps practices (CI/CD) to achieve a releasable state to reduce operational risks- Adopt new technologies faster

1. Advise and execute significant strategic and operational decisions for considerable changesa. Trusted advisor and confidant to the Vice-president to achieve sharp gains in productivityb. Make time, information and decision-making more effective to transform the organizationc. Driving the financial planning and strategy to achieve sustainable growth, controls and analytics2. Increase business development and reinforce employee engagement in Mexico and Latin-America:a. Trusted advisor and confidant to the country manager to identify business opportunitiesb. Building a single unified DXC Mexico through our employees’ engagementc. Actively support our community committees by building a solid financial budget3. Directing the service managers to:a. Be the bonding channel between the portfolio leads and the operation team (end user experience, security and profit)b. Provide proof of concepts (POC), cost estimation and requirements for a new project or improvementc. Guarantee the best end-to-end service delivery and continuously strengthen our services 4. Coaching and challenging the engineering and development leads to:a. Focus on the trends in the market, spot the right opportunities and reduce perational/implementation costb. Design, build, develop, automate and implement end-to-end services successfullyc. Pioneer, demonstrate confidence and adjust quickly to new technologies (without a safety net)5. Providing a clear roadmap to the operation managers (level 1 to level 4) to:a. Execute a steady end-to-end R&M service and guarantee quick turnaround resolution in partnership with Service Deskb. Upskill and expose their teams to project work as well as strengthen flexible and fast change-adoption attitude as per new implementation requirements as well as reducing the escalation cases to engineeringc. Collaborate with the frontline desk (Service Desk, Walk in Center or Executive support) to upskilling the frontline agents to resolve at first touch

- Accountable and responsible manager for designing, building and delivering solutions for +150,000 end users (Messaging, Collaboration, Unified Communications, Mobility, PC Software, PC Lifecycle and Printing Management)- Modernize and integrate tools, processes, technologies and partnerships to help our company to produce better business outcomes- Empower and help envisioning each one of my team members for a constant changes and fascinating evolving technological world where a constant self-upskilling becomes the most vital skill- Work closely with Security and Legal to make sure our end users can continue collaborating in the easiest and safest way- Manage the forecast and overall budget for run & maintain as well as any new projects (application/infrastructure update, new acquisitions, new sites, divestitures, etc)

- Key role to maintain the same service during HPE Spin-off, maintaining and improving our service for our external customers HP Inc and Hewlett Packard Enterprise as well as our internal customer DXC Technology.- Keep transforming, developing and migrating the team skills to new technologies such as O365.- Develop skills and strengths in the team for success.

Instructor for the Service Transition module where I covered:• Processes and Tools to make sure all new changes, updates and decommissions are handled within the business expectation• Change management from a human perspective for a successful and fast adoption• Key components while generating and negotiating a Service Level Agreement creating value for the customer (Continuous Service Improvement)• Techniques to eliminate/mitigate the business impact which leads to end user satisfaction

- Key role to maintain and improve service for our external HP Inc customer and our internal customer Hewlett Packard Enterprise.- Keep transforming, developing and migrating the team skills to new technologies such as O365.- Develop skills and strengths in the team for success.- Incorporating Skype for Business into our portfolio of supported applications.

- Reduce the Exchange and SharePoint support team cost and strengthening the team skills without impacting our customer service (12% savings)- Key role to maintain the same service during HP Separation (while experiencing 75% increase of work).- Keep transforming, developing and migrating the team skills to new technologies such as O365.- Develop skills and strengths in the team for success.

- Chief of Staff for a 400 employees organization.- Finance, headcount and project management planner.- Executive verbal and written communication.- Lean six sigma adoption project leader.

- IT Compliance lead for ~400 applications.- Business analyst lead to comply with our service level agreement for ~400 applications.- Chief of staff for a 100 employees organization.

- Reduce support workload providing the same service and customer satisfaction.- Correlate multiple key measures for faster decision making.- Standardization of processes between Mexico and India support teams.

- Application leader and team lead for the 7 applications- Deep support on 3 applications.- Transition of any new application in the organization and/or any new activities.

- Provide support services from 1 application to 3 and finally to 7 applications (supply chain area).- Escalation manager for these 7 applications to guarantee customer satisfaction.- Application leader to guarantee the knowledge transition and good team environment.

Provide support services for 1 application and generates service metrics.

I has migrated a small company ERP data into Progress ERP system as well as the customization required in the system to handling inventory, accounts, sells, commissions, and month end close. I was also in charge of all IT department: the network (voice and data), ERP system and reports as well as the maintenance policy for all computers and printers in the company.