Vishnu Pv Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

• Created ad hoc reports as requested by management or external auditors.
• Developed monthly statements and invoices for customers in accordance with contractual agreements.
• Coordinated the handling of subpoena requests
• Performed reconciliation of Customer accounts, ensuring accuracy and resolving discrepancies in a timely manner.
• Identified areas of improvement for the billing process to increase efficiency.
• Managed multiple projects simultaneously while meeting deadlines consistently.

Pune, Maharashtra, India

• Coached team members on problem solving techniques when dealing with challenging customers.
• Analyzed call center data for trends in order to recommend process improvements.
• Developed effective relationships with customers to increase loyalty and retention rates.
• Maintained up-to-date knowledge of industry developments, competitor activities, and relevant regulations.
• Provided day-to-day leadership and direction to a team of customer care representatives.
• Trained new customer care staff on company policies, procedures, products and services.

Pune, Maharashtra, India

• Investigated and analyzed customer complaints related to Baggage claims, resolving issues efficiently.
• Assessed claims to determine eligibility and verify accuracy of information provided by customers.
• Drafted correspondence for customers regarding their claim status or decisions made about their claim.
• Collaborated closely with colleagues across different departments such as finance or sales teams when required.
• Maintained accurate records of all interactions with customers in a timely manner.
• Maintained a database of prospective customers using CRM tools like Salesforce.

Bachelor Of Business Administration - Bba, Computer Application

Education record

Education record