Head Of E-Business At The European Organization For Nuclear Research
CurrentResponsible for running several mission-critical CERN administrative applications, such as:- Electronic Document Handling System (EDH): the CERN internal business process management system, automating a full range of CERN administrative process "from hiring to firing": reqruitement, vacations, appraisals, purchasing, logistics, training, safety. EDH is most heavily used administrative software application at CERN with over 15'000 active users and over 250'000 electronic documents processed every year.- Online CERN Hotel reservation, supporting online room booking for the biggest hotel in the Swiss romande area.- CERN Competency Portal, allowing people to edit and validate their competencies.- CERN Stores Catalog, providing online access and back-end tool for managing a catalog of 20000+ articles.Led a team of 10 people using Agile technologies (Scrum, Kanban). Managed material budget of about 250'000 CHF per year.Responsible for collaboration between several Russian universities and CERN in the area of administrative information services (since year 2000). Found, interviewed, selected and supervised at CERN over 35 students and graduates from RussiaService owner for CERN logistics and hotel management applications support, managing customer relations, maintaining service catalogue, monitoring service quality and acting as a point of escalation (ITILv3 certification).