Rotem Refael Email & Phone Number

Jerusalem

Creating and driving key customer relationships, managing a sales portfolio of 226 rooms and suites, and overseeing 12 meeting rooms. Developing and executing sales strategies in alignment with the hotel's commercial plan, managing global and local accounts, and fostering strong relationships with key customers. The position involves effective sales planning, setting and achieving sales targets, and driving the ongoing performance and development of the sales team.Key Responsibilities:✔ Develop and maintain strong relationships with key global and local customers.✔ Ensure exceptional customer service and satisfaction to drive repeat business and customer loyalty.✔ Strategically manage all sales-influenced segments to maximize revenue.✔ Develop and implement sales strategies in alignment with the overall commercial plan.✔ Conduct effective sales planning to ensure business objectives are met.✔ Set and monitor sales targets through an incentive program to drive performance.✔ Coach, develop, and plan the career progression of sales team members.✔ Implement training and development programs to enhance team skills and performance.✔ Collaborate with internal stakeholders to ensure competitive pricing and maximize revenue.✔ Work with and influence key internal stakeholders to support sales initiatives and objectives.✔ Track and analyze sales performance metrics to ensure targets are being met.✔ Adjust strategies and plans based on performance data and market conditions.Skills:✔ Proven experience in sales management within the hospitality industry.✔ Strong ability to develop and maintain customer relationships.✔ Excellent leadership and team development skills.✔ Strategic thinker with strong planning and execution capabilities.✔ Effective communicator and influencer with internal and external stakeholders.✔ Proactive and results-oriented approach.✔ Ability to work under pressure and manage multiple priorities.

Tel-Aviv

Responsible for developing a portfolio of accounts through new business development. In charge of looking new opportunities and for managing the full negotiation and closing process with clients from start to closure. Maintaining good relationships with existing customers and gaining repeat business wherever possible. Liaising and networking with a range of stakeholders including customers, colleagues, and 3rd parties such as travel agencies & production companies. Detailed duties:✔ Managing & coaching all sales team members.✔ Managing the sales process for new prospects, from contract till closure. ✔ Dealing with customer inquiries face to face, over the phone or via email. ✔ Contacting prospective customers and discussing their requirements. ✔ Achieving & reviewing all revenue targets within the hotel business plan. ✔ Working closely with the senior management.✔ Reporting business trends to the National Sales Director. ✔ Planning and organizing the day to ensure all opportunities are maximized. ✔ Developing a full understanding of the business marketplace to ensure the hotel stays competitive.✔ Dealing with Groups, Meetings, Incentives, Conferences, Events & Individual opportunities.✔ Member of the Tel Aviv Hotel Association Marketing Committee.

Tel-Aviv

Led over 100 team members in three sub-departments in a 560 rooms 5-star deluxe hotel. Applying and maintaining international brand standards of service within the housekeeping department. Responsible for all aspects of housekeeping operations, problem resolution solving with commercial awareness and cost-effective execution. Interacted with guests to obtain feedback on product quality and service levels; effectively responded to and handled guest problems and complaints.Detailed duties:✔ Staff Management- 560 rooms 5-star deluxe hotel, 1200 guests, 100+ team members ✔ Led & Executed dept. staff meetings ✔ Feedback evaluation ✔ Conducted interviews & hiring employees ✔ Mentored and developed staff members. ✔ Analyzed & resolved guest complaints ✔ Work scheduling ✔ Pay-roll operations ✔ Planned & Executed appreciation days/activities.✔ Staff Training - Implemented a new operating systems ✔ Ensured all employees were properly trained & knowledgeable.✔ Led, promoted & implemented new projects focusing on Operational Excellence.

Tel-Aviv

For eight months acted as the chief security officer. Led and managed 25 team members within the security department. Had responsibility for all aspects of security operations as recruiting and training, safety & security issues, risk analysis, external suppliers, fire & rescue services, outsources, Israeli police, and other governmental offices.Day-to-day operation with the senior management of Hilton Tel-Aviv.Applied Hilton’s international brand standards of safety and security to maintain all audits of Hilton Worldwide and to prevent any risk of the property.

Tel-Aviv

Responsible for the shift operating at the hotel, maintaining high standards of service combined with meticulous work processes.

Tel-Aviv

Master Of Business Administration (M.B.A.), Strategic And Entrepreneurship

B.A In Economics & Management, Economics

During my studies I had the oppurtunitiy to expertise in finance, pension insurance and IT systems.

Management & Assimilation Of Erp-Sap Systems

Diploma, Safety And Security Managers Course (Instructed By Israeli Police), Safety And Security

קורס מנהלי אבטחה מונחה משטרת ישראל