Richard Toy Email & Phone Number

Wichita, Ks, Us

Wichita, Ks, Us

Irving, Tx, Us

Overland Park, Ks, Us

Responsible for actively engaging with cross-functional technical and product management teams to prioritize tasks/work effort by understanding scope, requirements, level of effort, and pipeline, and clarify trade offs when changes are made to that plan Create and monitor active work, backlog, priorities and risks to team members, internal and external stakeholders and executivesManage project documentation and report on project status, backlog, and resources Resolve and/or escalate issues in a timely fashion Implement, measure and report on key performance indicators and ensure project dashboards are up to date.

Kansas City, Missouri, Us

Physical storage and configuration of HPE, Netapp and Brocade systems. Perform annual code upgrades, patching, and systems’ vulnerability audits utilizing STIG policies.Provision storage to ensure client storage and SAN capacity are met for current and future production.Migrations – help ensure Oracle and SQL database clients are moving to the best tiers of storage and SAN while reducing risk and providing better value for services.

Kansas City, Missouri, Us

San Jose, California, Us

- Research and resolve customer problems, follow up directly with customers on recommendations and action plans via telephone, the web or Auto Support.- Mentored new engineers by answering technical questions, escalating cases, and teaching detailed process development.- Supported software and hardware, operating systems and network communications by troubleshooting related issues.- Leverage internal technical expertise, including reaching out to higher level engineers, and other internal tools, to provide the most effective solutions to the customer.- Begin to maximize area of technical specializations by self-learning, attending classes, completing lab projects, read and work with other Technical Support Engineers on cases that will help cultivate that expertise.

Basking Ridge, Nj, Us

- Research and maintain updated knowledge on the latest mobile/network technology, hardware, and software.- Coach and train new team members.- Mentor team members by providing efficient feedback.- Assist guest with data management by utilizing cloud backups and data transfers.- Motivate team to help ensure guests receive quality experience.

Bloomfield Hills, Mi, Us

- Drive sales and help increase multiple sales metrics individually and as a team.- Coach and train new employees.- Provide team with support, and also assist in phone analysis, troubleshooting.

Bellevue, Wa, Us