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United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Hired by this technology company specialising in revolutionising the way people buy and enjoy the world’s best technology products with the world’s first Personal Commerce & Last Mile Logistics platform, with British Telecom (BT) and Everything Everywhere (EE) as their exclusive partners in the UK. Responsible for delivering personalised customer experiences to both BT & EE customers through household visits aligned with company’s objective to leverage its mobile fleet of technology stores to help clients set up new devices (such as iPhones, iPads, Samsung Galaxy, Apple Watches) and networking equipment (such as TV Boxes, Internet Routers and WiFi Boosters) and allowing them to get the most out of their technology investments with carefully assessed up-sell and cross-sell sales propositions that create great impressions and enhance value.• Delivered an average of £55,000 in consumer mobile devices with an average of £4000 in up-sell and cross-sell per 75-80 averaged monthly household visits.• Maintained an NPS (Net Promoter Score) of 100 consistently, whilst achieving an average 95% positive rating in punctuality.

London, England, United Kingdom

Responsible for assisting the manager with store operations, including acting as duty manager in their absence and having floor leader responsibilities. Ensured consistent and successful execution of store inventory management by utilising inventory management software and systems, then using this knowledge to guide associates through receiving, stocking and replenishing store products. Contributed to the ongoing improvement of customer experience and operations by liaising with members of management and corporate team to initiate best practices and execute store changes efficiently, thus maximising customer satisfaction. • One of the first 20 associates to carry out operations in first flagship store in London• Maintained a 10% ceiling in stock discrepancies during tenure as an associate

London, England, United Kingdom

Employed by this marketing agency to generate revenue for clients through face-to-face, residential and event sales campaigns which targeted specific customers that appeal to clients’ preferences. Assisted customers in understanding the basis of what they were being offered and how further information regarding the product and/or subscription could be obtained. Provided consultation and recommendation to customers based off the preferences they expressed, whilst respecting customer reservations. Implemented sales techniques taught at headquarters, collaborated with fellow sales associates to improve these techniques and further individual and business development. Fully commissioned role with no base salary, so enforced a higher determination and drive to reach weekly objectives and goals.• Tripled quota, achieving OTE circa £750 per week• During first week, hit the expected sales quota of an experienced associate (10+ subscriptions a day and 50+ subscriptions a week)

London, England, United Kingdom

Completed an internship at this bank within the Business Client Correspondence team. Main duties were to transfer client documentation from physical to digital as team were removing all physical documents to enhance security. Responsible for creating digital reports to ensure the data being transferred from physical to digital was up to date and valid, which meant liaising with both administrative and finance teams to clarify and correct any discrepancies. Generated Microsoft Excel reports in order to review key Business Account metrics for multiple corporate clients and present this data to my mentor. Also responsible for proofreading reports incorporated into PowerPoint presentations to prevent any errors and to comply with banking regulations.

London, England, United Kingdom

Recruited by this company to support the General Manager of the business unit in daily and monthly tasks at Kings College Hospital – Denmark Hill. Main responsibilities involved systems data entry and the generation of reports for the Team Leader. Reports were to be forwarded on a weekly basis to department heads to effectively monitor tasks and resources needed to successfully complete critical processes on hospital wards. Other duties included the liaising with different departments of hospital to communicate daily operations and requirements to ensure these tasks were fulfilled by porters, domestic staff and caterers. Gained a tremendous understanding of how to de-escalate disputes and dealing with large amounts of data whilst meeting deadlines.

Master Of Science - Ms, International Business, Merit

MSc in Business Innovation with International Technology Management

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, 2.1