As Delivery Manager, I have led diverse teams, such as teams in professional services with a focus on consultancy and project deployment as well as managed services with a focus on support and incident resolution.• Successfully staffed 200+ projects a year by managing skillset and capacity planning in a team of 20+ engineers • Consistently exceeding by 10% the company services revenue goal, in my team, this represents a surplus revenue of 180K USD a year• Led an initiative that… Show more As Delivery Manager, I have led diverse teams, such as teams in professional services with a focus on consultancy and project deployment as well as managed services with a focus on support and incident resolution.• Successfully staffed 200+ projects a year by managing skillset and capacity planning in a team of 20+ engineers • Consistently exceeding by 10% the company services revenue goal, in my team, this represents a surplus revenue of 180K USD a year• Led an initiative that enabled the certification of 400+ engineers in the DevNet program in less than one year. This enabled the CXC MX to be the global center with more certified resources worldwide• Successfully led the enablement of 350+ engineers in a new consulting service offering named BCS 3.0. A year later the engineers successfully delivered 120+ of these new service offerings with a booking value of 12M USD.• Hired, onboarded, and enabled a group of engineers to handle a brand-new Cisco technology called DNAC/SDA. This resulted in having the engineers handling multiple multimillion USD worth projects with customers such as Citibank, KPMG, Bank of America, and other international companies.• Increased the productivity of 20 engineers by 41% in 90 days, half of them being recently transferred under my team, by enabling them in new service offerings and enrolling them in a co-delivery model that allowed fast ramp-up to new projects• 100% success rate in the hiring of 5 key positions for high-visibility projects. Within 90 days all 6 new hires were strong performers and 3 of them were considered top performers after a year of service• Led the migration of a support offering for a global financial customer from India to LATAM, this resulted in increased customer satisfaction and reduced engineer attrition rate. Show less

Senior Consulting Engineer for Enterprise and Service provider customers specialized in planning, designing, and implementing Cisco SW solutions for network management and networking functions.• Lead a group of five engineers in the design, installation, and deployment of a countrywide Private Cloud Openstack AAA solution in T-Mobile’s4G Evolved Packet Core Network. The deal was worth 5M USD providing service to 80M USA subscribers.• Designed, installed, and implemented a Virtual… Show more Senior Consulting Engineer for Enterprise and Service provider customers specialized in planning, designing, and implementing Cisco SW solutions for network management and networking functions.• Lead a group of five engineers in the design, installation, and deployment of a countrywide Private Cloud Openstack AAA solution in T-Mobile’s4G Evolved Packet Core Network. The deal was worth 5M USD providing service to 80M USA subscribers.• Designed, installed, and implemented a Virtual DHCP and DNS solution in Claro Argentina, this solution is used in the customer’s national GPONand HFC network providing service to +1M homes.• Obtained the customer acceptance of 2 new LTE applications for SON at a country-wide level impacting over 13M subscribers, this was achievedby effectively leveraging the product team development efforts into customer technical and business goals.• Partnered with the sales teams allowing the upselling of new SW features with a value of 500K USD. I achieved this by showing the customer theExecutive Summaryvalue of the features in a live demo during the Formula 1 events in Mexico City. Show less

Acted as a technical leader on a group of 7 engineers specialized in 2G/3G optimization projects across LATAM• 0 customer escalations were issued during my time supervising the JR engineers, this was achieved by implementing processes that ensure quality and accuracy in all activities done in the customer networks.• In 6 months, I achieved a 20% KPI improvement in Cable and Wireless 3G RAN Network by optimizing physical and software configurations. • Led an automation project for… Show more Acted as a technical leader on a group of 7 engineers specialized in 2G/3G optimization projects across LATAM• 0 customer escalations were issued during my time supervising the JR engineers, this was achieved by implementing processes that ensure quality and accuracy in all activities done in the customer networks.• In 6 months, I achieved a 20% KPI improvement in Cable and Wireless 3G RAN Network by optimizing physical and software configurations. • Led an automation project for Telefonica Movistar Mexico that reduced the engineering effort from 320 hours a month to 20 hours, saving the company 54K USD a year in internal costs. Show less

Provided pre-sales and post-sales engineering services on Microwave solutions • Led the engineering presales project that allowed a sale worth +10M USD of Alvarion’s Microwave solution, this was achieved by obtaining approval from Bestel after completing testing and field demos.• Led the engineering upselling effort that allowed a 20% increase of annual sales of Alvarion’s Microwave solution, this was achieved by obtaining Alestra’s engineering approval of the IP services feature.

Responsible for delivering GSM Radio Access Network Consultancy remote services to worldwide service providers. I specialized in network analysis and optimization recommendations to improve network KPIs. • Validated the development of a new GSM network performance monitoring tool, which improved worldwide monitoring of customers’ networks, the tool saved the company around 300K USD a year in licensing expenses of third-party tools.• Performed a holistic network analysis of T-Mobile’s… Show more Responsible for delivering GSM Radio Access Network Consultancy remote services to worldwide service providers. I specialized in network analysis and optimization recommendations to improve network KPIs. • Validated the development of a new GSM network performance monitoring tool, which improved worldwide monitoring of customers’ networks, the tool saved the company around 300K USD a year in licensing expenses of third-party tools.• Performed a holistic network analysis of T-Mobile’s GSM network in New York to provision and dimension a wide hardware upgrade from electrical to optical equipment. Show less

Responsible for providing engineering support of security SW solutions.