Robert Otto Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

Fort Mill, South Carolina, Us

Securely connect, maintain and enhance the Sunbelt Rentals computer network for over 950+ retail locations across North America. Making use of Cisco routing and switching platform (ISR and Catalyst switches) along with quick deploy solutions such as Cradle Point and transition to a Meraki full stack solution to increase speed of deployment and decrease complexity of the network. Was also heavily involved in greenfield and onsite acquisition deployments helping to plan, build and run the new network to allow the seamless transition of newly acquired stores to come online in a timely and efficient manner to meet business imposed deadlines. Work with third parties to perform "remote hands" type of work for MACDs or deployment of new WAN connections being installed that were completed successfully.Work with internal and external customers with network based issues via the Cherwell ticket system and adhere to change management policies put in place by management. Write documentation and procedures for internal and external use.

Dublin, Ie

» Manage Cisco routers (800,1800,1900, 2600, 2800, 2900, 4000 series, Nexus 2K, 5K 7K)» Manage Cisco switches (2900, 4500)» Configure and troubleshoot routing protocols (BGP, EIGRP, OSPF)» Configure and troubleshoot LAN Switching Trunking Protocols, and 802.1q, VLAN, Ether Channel, STP, Layer 2 Protocols» Configure and troubleshoot WAN connectivity (Cable, DMVPN, DSL, MPLS, Satellite, VPN, WISP)» Configure and troubleshoot firewall and DMZ (Sonicwalls, Barracuda WAFs)» Work assigned tickets to determine the point of failure and resolve problems remotely utilizing available tools and other Operation Center resources » Keep documentation up to date» Direct Field Engineers as required to resolve and/or confirm operation of network equipment» Manage firewalls, Ports, AWS and Azure to meet business needs and goals» Maintain Solarwinds Orion, NPM, NCM and SAM to deliver alerts and status regarding equipment status and utilization of the entire networking infrastructure» Maintain our internal wiki of information and documentation. » Work in a team environment and have a willingness to assist and effectively communicate with individuals across the organizations

Dublin, Ie

♦ Cherwell ITSM» Subject Matter Expert Cherwell ITSM» Responsible for all aspects of Cherwell ITSM on a day to day basis » Responsible for working with colleagues to implement new features as requested» Build reports for internal and external use♦ PC Tech Team» Procuring hardware and software in a timely manner for customers across all Oldcastle Companies» Working directly with vendors as needed to maintain stock, price and any logistics requirements» Work directly with colleagues and customers to provide quotes to answer any questions during pre order phase. » Responsible for internal imaging» Internal Point of sales system SME» Configuration of point of sales systems♦ Tier III Lead» Knowledge base administrator» Write training documentation » Provide training to service desk staff in a class room style setting» Escalation point for tier 1 and 2 incidents and service requests» Providing world class customer service while adhering to all SLAs» Problem management assessment and resolution» Interview candidates for the Service Desk

Dublin, Ie

♦ Help desk » Take incoming calls and create tickets using Altiris» Troubleshoot issues using remote software such as Dame Ware, Carbon Copy and Citrix» Properly identify, troubleshoot and resolve incoming tickets» Work with divisional IT members to resolve IT issues both locally and nationally» Write documentation for internal and external use♦ Circuit management» Monitor all Oldcastle internet and voice circuits using Solar Winds» Work directly with ISPs, internal IT team and local site contacts to troubleshoot and resolve data and voice outages♦ Mobile phone management» Manage all iPhone, iPad, Android and Blackberry devices» Add, Remove, Troubleshoot end user accounts on Blackberry Enterprise Server» Enroll new iPhone, iPad and Android devices using Air Watch » Troubleshoot all issues with wireless devices both BES and E-Mail syncing capabilities » Work directly with Cellular carriers to resolve issues» Manage all cellular data cards♦ Hardware management» Order management and fulfillment» Prepare new desktops and laptops for deployment» Replace defective components » Utilize Ghost Imaging solutions

Columbus, Indiana, Us

Assisted Cummins Power Generation in a global refresh project moving from Microsoft Windows XP to Microsoft Windows 7. Approximately 450,000 new laptops and desktops deployed over 43 different countries over the course of the refresh project. ♦ Windows 7 software testing» Tested Cummins approved software globally in Windows 7 environment. » Wrote detailed step by step documentation to be used for writing SCCM installation scripts by other team members» Documented any errors during install or use of application » Find solutions to software installation or use by using Shims, contacting Vendors or finding work around solutions» Assist SCCM software packagers during testing of scripts, document errors and test until resolved» Maintain deadlines » Work with large team spread globally to accomplish tasks» Work directly with end users to ensure software meets usage requirements prior to deployment » Maintained license compliance . ♦Deployment support» Took calls from users during roll out periods both locally and internationally » Created help desk tickets using Remedy ticketing software» Routed incoming calls / tickets to proper ticket queues for support» Assisted in troubleshooting common Windows 7 and Lotus Notes issues

Minneapolis, Minnesota, Us

♦ First line end user support» Took incoming phone calls» Created new tickets using BMC Service Desk» Used remote tools such as VNC and Citrix» Created tickets based on incoming e-mails to the help desk» Support all remote offices and job sites♦ PC Deployment» Deployed new desktops and laptops» Imaged PCs with custom images using Acronis True Image» Repaired, replaced defective PCs, components♦ Wrote technical documentation for internal IT use♦ managed Inter-Tel phone system

Us

♦ First line end user support » Took incoming phone calls » Created new tickets, passed tickets to proper queue » Used remote tools such as Remote Administrator and Citrix » Created tickets based on incoming e-mails to the help desk♦ DLT Jukebox operator » Managed incoming and outgoing tape rotation from Iron Mountain » Loaded DLT Jukebox with proper tapes nightly » Properly created and numbered new tapes♦ Deployed new desktops and laptops using Symantec Ghost

Brooklyn Park, Mn, Us

♦ help desk / end user support. » Received incoming support requests via phone, e-mail and walk up. » Break / Fix / Move » Remotely troubleshot issues with Remote Administrator » Resolved Windows XP, Office 2003 and other common issues.♦ Numara Track-IT administrator » Responsible for ensure all aspects of the application worked day to day. » Managed hardware inventory database » Helped resolve day to day issues ♦ Managed hardware deployment. » Deployed new hardware » Determined best hardware upgrade strategy » Recycled decommissioned hardware. ♦ Deployed enterprise patch management solution Shavlik NetCHK Protect. » Responsible for all testing and deployment of patches to the enterprise enviroment♦ Deployed Acronis True Image » Improved existing machine upgrade time 75%♦ Network Management » Managed Firebox firewalls » Managed Active Directory » Assisted in performing nightly backups » Assisted in major Novell to Microsoft upgrade♦ Infrastructure » Ran phone and Ethernet cable though building ♦Assisted network administrator in various projects as needed.