Robert Otto Email & Phone Number

Charlotte, NC, US

Charlotte, NC, US

Fort Mill, South Carolina, US

Securely connect, maintain and enhance the Sunbelt Rentals computer network for over 950+ retail locations across North America. Making use of Cisco routing and switching platform (ISR and Catalyst switches) along with quick deploy solutions such as Cradle Point and transition to a Meraki full stack solution to increase speed of deployment and decrease.

Dublin, IE

» Manage Cisco routers (800,1800,1900, 2600, 2800, 2900, 4000 series, Nexus 2K, 5K 7K)» Manage Cisco switches (2900, 4500)» Configure and troubleshoot routing protocols (BGP, EIGRP, OSPF)» Configure and troubleshoot LAN Switching Trunking Protocols, and 802.1q, VLAN, Ether Channel, STP, Layer 2 Protocols» Configure and troubleshoot WAN connectivity (Cable.

Dublin, IE

♦ Cherwell ITSM» Subject Matter Expert Cherwell ITSM» Responsible for all aspects of Cherwell ITSM on a day to day basis » Responsible for working with colleagues to implement new features as requested» Build reports for internal and external use♦ PC Tech Team» Procuring hardware and software in a timely manner for customers across all Oldcastle Companies».

Dublin, IE

♦ Help desk » Take incoming calls and create tickets using Altiris» Troubleshoot issues using remote software such as Dame Ware, Carbon Copy and Citrix» Properly identify, troubleshoot and resolve incoming tickets» Work with divisional IT members to resolve IT issues both locally and nationally» Write documentation for internal and external use♦ Circuit.

Columbus, Indiana, US

Assisted Cummins Power Generation in a global refresh project moving from Microsoft Windows XP to Microsoft Windows 7. Approximately 450,000 new laptops and desktops deployed over 43 different countries over the course of the refresh project. ♦ Windows 7 software testing» Tested Cummins approved software globally in Windows 7 environment. » Wrote detailed.

Minneapolis, Minnesota, US

♦ First line end user support» Took incoming phone calls» Created new tickets using BMC Service Desk» Used remote tools such as VNC and Citrix» Created tickets based on incoming e-mails to the help desk» Support all remote offices and job sites♦ PC Deployment» Deployed new desktops and laptops» Imaged PCs with custom images using Acronis True Image».

US

♦ First line end user support » Took incoming phone calls » Created new tickets, passed tickets to proper queue » Used remote tools such as Remote Administrator and Citrix » Created tickets based on incoming e-mails to the help desk♦ DLT Jukebox operator » Managed incoming and outgoing tape rotation from Iron Mountain » Loaded DLT Jukebox with proper tapes.

Brooklyn Park, MN, US

♦ help desk / end user support. » Received incoming support requests via phone, e-mail and walk up. » Break / Fix / Move » Remotely troubleshot issues with Remote Administrator » Resolved Windows XP, Office 2003 and other common issues.♦ Numara Track-IT administrator » Responsible for ensure all aspects of the application worked day to day. » Managed.