7 years experience in SAP BWProcess experience:Incident ManagementProblem ManagementChange ManagementKnowledge ManagementSome Development: ie Create DTPs, Transformations, HANA views,Skills/Experience:SAP BW Support for Applications, BW on HANA PlatformResolving incidents and issues for applications handledMoving changes to production as requested by business, this process includes testing of objects in Quality and preparing task plans per change being movedITIL ProcessProject Testing for ApplicationApplication Subject Matter Expert for Checkmate Application (Custom Application)Experienced in Change Process: Has been Change owner numerous times and has moved many changes to production according to client's change management processIncident Management Process SPOC for Shared TeamChaRM experienceService Now experienceKnowledge Management Process owner for BW TeamShared Team Level 2Has handled some support for Dixons, NSI, Elders applications, which are applications using BO for reporting.Other daily/weekly tasks: Weekly meetings and calls for Application with Developers and BusinessDuty Manager for Shared TeamDuty Manager for BWA and BW PlatformPreviously:Application SME for UPI/UPIR (anoter application)SNO Team Level 2 (a different BW team)Duty Manager for SNO Team