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Rouel Pengson, Cssyb is listed as Global NICE® Application Admin at Harte Hanks, a with 3857 employees, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Rouel Pengson, Cssyb.
Rouel Pengson, Cssyb previously worked as Compliance Analyst at Harte Hanks and Quality Assurance Specialist at Harte Hanks. Rouel Pengson, Cssyb holds Associate'S Degree, Computer Programming from Datacom Institute Of Computer Technology.
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Strategic multi-channel marketing professional with 7 years of experience in Corporate and Business Processing industry. Combining deep industry knowledge with Customer Service, Technical Support, NICE® Software Administration, Quality and Compliance Analysis, Process Improvement and Six Sigma Methodology. Efficient team player who works effectively for the profitability of the company benefiting individuals at all levels in all functional areas.SUMMARY OF SKILLS AND EXPERTISE• CSSYB• Certified Six Sigma Practitioner • Quality Improvement & Assurance • Root Cause Analysis• S.M.A.R.T. Action Planning• NICE® Application Proficiency• Training Facilitation• Professional Presentations• Process Documentation• Reports Generation in Excel• Customer Service• Technical Support • Communicates Effectively (Orally & in writing)• Employee Engagement and Company Events Enthusiast
Listed skills include Quality Assurance, Compliance Management, Data Analysis, Root Cause Analysis, and 11 others.
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A career timeline built from the work history available for this profile.
Manila, Philippines
Appointed by the company’s Quality Manager to take over tasks from the previous NICE® Admin. Providing service and assistance to NICE® software users across the entire Manila and US sites.
Manila, Philippines
• Appointed by the company’s former Quality Director to take over tasks from the previous Compliance Manager, monitoring accounts’ overall performance and QA Critical Errors incurred, and assuring compliance and quality in Supervisors’ coaching through Root Cause Analysis.• Recently trained and certified for Six Sigma Yellow Belt, intensively practicing its principles and methodologies in order to contribute to the company’s quality efficiency, help save cost, and strategically solve… Show more • Appointed by the company’s former Quality Director to take over tasks from the previous Compliance Manager, monitoring accounts’ overall performance and QA Critical Errors incurred, and assuring compliance and quality in Supervisors’ coaching through Root Cause Analysis.• Recently trained and certified for Six Sigma Yellow Belt, intensively practicing its principles and methodologies in order to contribute to the company’s quality efficiency, help save cost, and strategically solve problems in a timely and efficient manner. Show less
Manila, Philippines
• Promoted due to strong performance as an agent, handled several inbound and outbound accounts as QA analyst monitoring agent interactions and providing regular coaching.• Facilitated Quality talk and orientation to new-hire employees.• Hosted Quality calibrations that involve members of account operations, support groups and program clients.
Manila, Philippines
• Multi-skilled agent specialized in different LOB’s handling Customer Service and Technical Support.• Consistently awarded as monthly and quarterly overall top agent.• Served as Subject Matter Expert assisting new-hire and tenured agents, providing real-time support, coaching, assessments and performance improvement initiatives.
Other employees you can reach at hartehanks.com. View company contacts for 3857 employees →
Anna Casipit
Colleague at Harte HanksMetro Manila, National Capital Region, Philippines
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Kelly Arthur
Colleague at Harte HanksSan Marcos, Texas, United States
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Werchsley Gonzales
Colleague at Harte HanksPhilippines
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Tom Hung
Colleague at Harte HanksKitchener, Ontario, Canada
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Jeoharah Aquino
Colleague at Harte HanksPhilippines
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JM
Jr Meow
Colleague at Harte HanksMetro Manila, National Capital Region, Philippines
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Tiarrie Woods-Marks
Colleague at Harte HanksWichita Falls, Texas, United States
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Flavius Marian
Colleague at Harte HanksAroneanu, Iaşi, Romania
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Jhon Christian Orine
Colleague at Harte HanksTarlac, Central Luzon, Philippines
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AA
Ali Ahari
Colleague at Harte HanksIran, Islamic Republic Of
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Quick answers generated from the profile data available on this page.
Rouel Pengson, Cssyb works for Harte Hanks.
Rouel Pengson, Cssyb is listed as Global NICE® Application Admin at Harte Hanks.
Rouel Pengson, Cssyb is based in Metro Manila, National Capital Region, Philippines while working with Harte Hanks.
Rouel Pengson, Cssyb has worked for Harte Hanks.
Rouel Pengson, Cssyb's colleagues at Harte Hanks include Anna Casipit, Kelly Arthur, Werchsley Gonzales, Tom Hung, and Jeoharah Aquino.
You can use AeroLeads to view verified contact signals for Rouel Pengson, Cssyb at Harte Hanks, including work email, phone, and LinkedIn data when available.
Rouel Pengson, Cssyb holds Associate'S Degree, Computer Programming from Datacom Institute Of Computer Technology.
Rouel Pengson, Cssyb is listed with skills including Quality Assurance, Compliance Management, Data Analysis, Root Cause Analysis, Computer Programming, Technical Support, Research, and Social Media.
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