Rouise Recomono Email & Phone Number

Valenzuela, Ncr, Ph

Asia Pacific

Metro Manila, National Capital Region, Philippines

National Capital Region, Philippines

- Handled international group and catering opportunities under Corporate, MICE and Weddings segments for 3 hotels – Manila Marriott Hotel, Sheraton Manila Hotel and Courtyard by Marriott Iloilo. - Spearheaded client-related activities such as lead generation, sales package presentations, proposal preparation and contract development, client negotiation and site inspections. - Implemented sales and marketing programs for meetings and invents to maximize conversions and increase customer loyalty and volume of business by at least +25% and above. - Achieved 130% and above in group and catering sales revenue targets by utilizing market intelligence and targeted account information to anticipate and maximize business opportunities. - Achieved USD 2 million gross sales revenue on average and ranked among top 5% of 500+ sales associates in Marriott APAC region in 2018-2019. - Documented all meeting/event requirements prior to endorsement to Events Management following global Marriott sales and events turnover process. - Represented the hotels in 5 trade show exhibitions annually, including 1 international bridal fair in Singapore. - Monitored sales pipeline, updated catering revenue and sales forecast reports in preparation for weekly sales strategy meetings. - Developed successful relationships with new and existing clients by articulating Marriott International's value proposition to create future business opportunities while ensuring customer goals are satisfactorily met- Partnered with account stakeholders through preparation and presentation of tailor-fit written solutions to achieve their business needs/objectives and win high-revenue company bids- Conducted regular business reviews with assigned accounts' decision makers regarding their business exposure and forecast revenue from future business opportunities- Worked collaboratively with property departments (Marketing, Finance and Operations) to ensure consistent and excellent customer service delivery

Metro Manila, National Capital Region, Philippines

-Facilitated social media engagement and updating content in local digital channels (e.g. hotel website, travel sites, social media platforms)- Engaged in proactive online reputation management by surfacing relevant guest comments in social media channels and responded timely- Developed traditional and digital media plans and strategies to drive consumer awareness and preference, brand awareness and increase market share- Partnered with Revenue Management team to verify correct sales and marketing offer loading in websites- Partnered with eCommerce to verify the Hotel's website and related websites are updated on a regular basis-Coordinated with eCommerce and Revenue Management teams to report success of property marketing and eCommerce performance- Assisted in development and execution of all communications activities and marketing campaigns

Metro Manila, National Capital Region, Philippines

- Responsible for the management and analysis of revenue, profit and demand for hotel's room and function space inventory - Assisted in preparation of forecast budget and projection reports, and critiques of sales strategy effectiveness- Ensured that rates, packages eChannels and hotel sales strategy information is implemented in the hotel's inventory systems- Awarded as Associate of the Quarter for managing daily room and function space inventory to maximize total hotel revenue and profit

Washington D.C. Metro Area

Managed arrivals of international corporate groups, meetings and exhibition attendees, and other hotel VVIPsImplemented and promoted customer recognition programs, ensuring proper communication on all guest service channelsManaged the guest communications hub of the property to maintain seamless guest experience from arrival to departureContributed to the hotel's revenue by actively upselling rooms and promoting various hotel packages and services to all guests

Philippines

- Reported directly to the Area Director for Quality Improvement and assisted in performing key departmental tasks such as communicating quality analysis results to the departments concerned, as well to the other four locally existing Shangri-La properties and the corporate office- Collated data, prepared and compiled various reports for quality management purposes- Facilitated training for Quality Improvement colleagues

Philippines

- Assisted in recruitment and selection of interns- Assisted Human Resources managers in attending to other departmental tasks (i.e. conducting performance evaluations, training activities, employee events/gatherings, meetings)

The Fort, Taguig City, Philippines

- Assisted in preparing and organizing all event documentation- Ensured proper dissemination of all event details across suppliers and to the rest of the catering team- Improved list of client and supplier networks- Assisted in banquets set-up and service for various in-house events