Rouj C. Email & Phone Number

Elkridge, Md, Us

Bethesda, Maryland

• Served as the lead IT Specialist chosen by Chief Information Officer to manage a building of 200 users. Redesigned building out of Demilitarized Network Zone and compliant to NIH policy.• Mac Upgrade Project – Lead/implemented migration strategies to upgrade macs from older operating systems to latest operating systems with Jamf Integration.• Setup scientific instruments.• Resolved ticket with Service Now system.• Troubleshoot complex computer/network issues.• Understand… Show more • Served as the lead IT Specialist chosen by Chief Information Officer to manage a building of 200 users. Redesigned building out of Demilitarized Network Zone and compliant to NIH policy.• Mac Upgrade Project – Lead/implemented migration strategies to upgrade macs from older operating systems to latest operating systems with Jamf Integration.• Setup scientific instruments.• Resolved ticket with Service Now system.• Troubleshoot complex computer/network issues.• Understand network fundamentals• Well-developed troubleshooting skills in high pressure situations, deployment and eradication of old machines.• Linux machine setup and deployment.• Hands-on experience performing user account administration, backup/recovery, and supporting periodic security auditing/logging• Setup/Troubleshoot Vmware Horizon.• Worked with Windows Server.• Assisted with Microsoft Office 365.• Demonstrated professionalism and courtesy with customers.• Assisted in development of coworkers through hands on mentorship and leadership activites.• Provided onsite and remote assistance to over 8 different buildings for computer and network issues.• Setup/Troubleshoot Cisco voip phones.• Troubleshoot personal identity verification card.• Setup virtual machines for users with Parallels/Vmware. • Setup mobile devices and Exchange emails.• Setup, diagnosed and repaired Windows Pc/Mac Desktop and laptops to many satisfied customers. • Installing Hard drives/SSD, motherboards, graphic cards, raid system and power supply for computers.• Remediated security tickets for NIH including virus/malware removals, patch systems, keep computers update. Encrypted with bitlocker or filevault. • Setup/Managed user’s backups with Time Machine, Windows Backup and Acronis True Image.• Setup and troubleshoot printers. Show less

Annapolis

Opened the First Amazon Pop up in the East CoastDemonstrate cutting edge Amazon products to potential clients in group settings and one-on-oneTroubleshoot client hardware / software issuesConsistently exceed monthly sales quotasInventory checks each day/ Shipping and Packaging items

Elkridge

Troubleshoot windows 7, 8, 10 and Mac OSX Installation, repair and update of windows 7, 8, 10 and Mac OSXBackup Data from Computer to Computer or Computer to External Drive for windows 7, 8, 10 and Mac OSXDiagnosed computers with data loss, recovered files that were accidently deleted or reformatted.Consult Customers about hardware/ software upgrades to their computer system.Taught Computer Lessons for windows 7, 8, 10 and Mac OSXTaught mobile… Show more Troubleshoot windows 7, 8, 10 and Mac OSX Installation, repair and update of windows 7, 8, 10 and Mac OSXBackup Data from Computer to Computer or Computer to External Drive for windows 7, 8, 10 and Mac OSXDiagnosed computers with data loss, recovered files that were accidently deleted or reformatted.Consult Customers about hardware/ software upgrades to their computer system.Taught Computer Lessons for windows 7, 8, 10 and Mac OSXTaught mobile lessons for iOS and AndroidInstalled and updated iOS and android to latest operating systemSetup new purchased computers for customers, Installed all software expect by customer(Microsoft Office, Skype, Adobe Acrobat)Installed new devices for customers, Printers, external hard drive(setup backup), and other External PeripheralsRemoved Viruses Manually and Automatically with proper Antivirus tools(Malware Bytes, Kaspersky, Webroot, Trend Micro)Handled customer concerns and inquiries via telephone, email, and in-person, Specialized in working with complex customer inquiries. Installed and configured, hard drives, Power supplies, Memory (Ram), Graphics Cards, Optical drives, Fans, PCI Express and PCI cards.Installed, setup and troubleshoot Outlook for Customers, Transferred .pst files to new or other computers. Remove Passwords from computers that have operating systems windows 7, 8, 10 and Mac OSXDiagnosed Hardware issues for laptop, desktops and all in one.Optimized operating systems windows 7, 8, 10 and Mac OSX, optimized startup, removed unwanted software and bloatware, tested and verified hardware and software functionality.Physical Cleaning of Computers Internal and External Show less

Beltsville

Diagnosed and Troubleshoot old computers for bad hardware and replaced partsInstalled and setup QuickBooks, Office and Adobe AcrobatSetup new pc’sInstalled / upgraded computers to windows 7Backed up data to external hard drives and network drivesSetup new pcs to the network Installed printers and other network devices to the networkPerformed virus/malware removals Installed ram, hard drives, monitors, graphics cardsRemote… Show more Diagnosed and Troubleshoot old computers for bad hardware and replaced partsInstalled and setup QuickBooks, Office and Adobe AcrobatSetup new pc’sInstalled / upgraded computers to windows 7Backed up data to external hard drives and network drivesSetup new pcs to the network Installed printers and other network devices to the networkPerformed virus/malware removals Installed ram, hard drives, monitors, graphics cardsRemote supported employee computers thru TeamViewerSetup router and nas drives Show less

Washington D.C. Metro Area

Diagnosed, Troubleshoot old computers for bad hardwareUpgraded/installed new hardware(motherboards, graphics cards, hard drives power supply and optical drives)Performed virus/malware removals, set up of network printers and network drivesset up / diagnosed and repaired apple laptopsReinstalled operating systems(Windows 7 and Mac OSX) for computers, Tune up computers to maximum capabilities.

Bachelor’S Degree, Business Technology Administration

Associate’S Degree, Cisco Networking