Roula Begin Email & Phone Number

Norwood, Massachusetts, United States

Woburn, Massachusetts

• Transformed the business process and documented desktop procedures for all activities as part of training and transition program• Reduced close time from 3 to 1 business day by aligning talents with roles ensuring successful execution and improving job satisfaction• Implemented High Radius to automate cash application and partnered with CyberSource to ensure PCI compliance• Took over the billing integration of newly acquired entities

Needham, Ma

• Used KPIs to set performance expectations and optimize workloads• Established credit card processing and handling policy ensuring PCI compliance• Instituted SOP and documented all AR team activities• Led the implementation of new ERP system (NetSuite from SAP), and automated the cash application process

• Managed Order-to-cash cycle for Software and Services operations• Assisted with the implementation of a new accounting system, Microsoft Dynamics AX• Worked closely with controller on monthly close activities, bank accounts reconciliations and cash forecast• Assisted in creating a rebate program for contractor network and oversaw the AP process• Hired and managed team of 3 analysts

• Automated the billing process and reduced invoice delivery from 3 days to hours• Integrated new acquisition into the business• Developed operations reporting and analyses

Invoice generationCollectionsCash application

Supervised 7-9 staff responsible for Claim Processing, Billing, Quality Assurance Reporting, Claim and Billing Issue Resolution, FNS Report Download and Invoice Generation, Cash Application, A/R Aging ReportReduced Monthly Audit process time from 10 to 2 business days.Developed Productivity Measurement model to monitor individual and business unit productivity