Roula Begin Email & Phone Number

Norwood, Massachusetts, United States

Woburn, Massachusetts

• Transformed the business process and documented desktop procedures for all activities as part of training and transition program
• Reduced close time from 3 to 1 business day by aligning talents with roles ensuring successful execution and improving job satisfaction
• Implemented High Radius to automate cash application and partnered with CyberSource to ensure PCI compliance
• Took over the billing integration of newly acquired entities

Needham, MA

• Used KPIs to set performance expectations and optimize workloads
• Established credit card processing and handling policy ensuring PCI compliance
• Instituted SOP and documented all AR team activities
• Led the implementation of new ERP system (NetSuite from SAP), and automated the cash application process

• Managed Order-to-cash cycle for Software and Services operations
• Assisted with the implementation of a new accounting system, Microsoft Dynamics AX
• Worked closely with controller on monthly close activities, bank accounts reconciliations and cash forecast
• Assisted in creating a rebate program for contractor network and oversaw the AP process
• Hired and managed team of 3 analysts

• Automated the billing process and reduced invoice delivery from 3 days to hours
• Integrated new acquisition into the business
• Developed operations reporting and analyses

Invoice generationCollectionsCash application

Supervised 7-9 staff responsible for Claim Processing, Billing, Quality Assurance Reporting, Claim and Billing Issue Resolution, FNS Report Download and Invoice Generation, Cash Application, A/R Aging ReportReduced Monthly Audit process time from 10 to 2 business days.Developed Productivity Measurement model to monitor individual and business unit.