Achievements● Awarded number 1 branch in SME for the years 2017 & 2018.● Achieved significant growth in deposit balances in the year 2019.● Managed all banking operations during the high pressures of the Lebanese economic crisis in 2020.Responsibilities● Managed 12 employees including relationship manager, senior customer service, senior controller and tellers.● Planned, directed, and controlled the bank operations, ensuring that established policies and procedures are followed and delegating responsibilities to the branch colleagues as needed to meet office objectives.● Built relationships with internal and external partners to increase sales.● Developed a culture within the branch in which quality and continuous improvement on all performance account abilities are understood and utilized by all employees.● Ensured that the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships.

Achievements● Co-Managed the biggest Bank Audi branch in Lebanon in terms of retail. ● Acted as Branch Manager in case of his absenteeism.Responsibilities● Managed 50 employees and delegated tasks to ensure flow of operations. ● Directed the development, implementation, and use of productive sales strategies and techniques, generating additional bank business through any mean or channel provided by the bank.● Focused on increasing bank products and services, sales, number of clients, its business relation with the bank and always following the established policy and procedures.● Managed, coached, directed and motivated every branch team member to promote and maximize sales opportunities.

Achievements● Chosen as one of the 11 people to undergo the program out of 100 candidates. ● Passed multiple tests and interviews to qualify for the program. Responsibilities● The program comprised the overall knowledge about all the departments of the bank (Retail Banking, Corporate/Commercial Banking, Private Banking, Investment banking, Department of Banking Operations and Development, Legal Department, Inspection Department, Compliance Department, Credit card Department, SME department, Corresponding department)● Gained hands on experience in all banking operations.

Achievements● Awarded Best Salesperson of the Year 2007.Responsibilities● Managed 4customer service representatives. ● Offered knowledge about home, personal and commercial loans, opened accounts and followed up with clients.