Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma

Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma Email and Phone Number

Global Operations - Trust & Safety, Fraud, Loss Prevention, Dispute Resolution & Asset Protection Executive @ Social Security Administration
baltimore, maryland, united states
Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma's Location
Walnut Creek, California, United States, United States
Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma's Contact Details

Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma work email

Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma personal email

Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma phone numbers

About Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma

20+ years Call Center Sales and Service (Retail/Wholesale/B2B/Network/Ecommerce/Distributors/Manufacturers)20 + years of management experience in a customer service environment with a track record of leadership success including creating cultures of continuous learning and improvement. Customer Care Center Business & Systems ProcessesManaging internal, cross-functional and remote teams (Full time, Part-time, Contract, Union and Temporary employees)Start-up and restructuring departments – private and global companies Warranty / Repair / Returns and reverse logistics managementWrite, facilitate and maintain processes and procedures Script and Survey creation, collection and result reporting that improve customer interactions while standardize customer service within the company’s guidelines and policies and maximizing the number of interactions each agent handles. Recruit, hire and train of best-in-class customer service personnelDefining operational goals and manage performance metrics to drive productivity and promote excellent service.Experience managing a customer centric call center that handles calls from individual consumers. Provide Supervisors and the Manager with regular performance feedback on the agents.Participates in the design of quality monitoring forms and quality standards.Ability to work under pressure, juggle multiple projects and handle the unexpected.

Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma's Current Company Details
Social Security Administration

Social Security Administration

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Global Operations - Trust & Safety, Fraud, Loss Prevention, Dispute Resolution & Asset Protection Executive
baltimore, maryland, united states
Employees:
35196
Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma Work Experience Details
  • Social Security Administration
    U.S. Federal Government Employee
    Social Security Administration Sep 2019 - Present
    San Francisco Bay Area

Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma Skills

Process Improvement Crm Sales Customer Retention Salesforce.com Management Start Ups Leadership Customer Service Cross Functional Team Leadership Time Management Account Management Training Sales Process Inventory Management Customer Satisfaction Project Management Microsoft Office Vendor Management Call Center Development Customer Relations Product Management Brand Loyalty Quality Assurance Team Leadership Warranty Administration Hiring/firing Voice Of The Customer Incentive Programs Onenote Adobe Acrobat Remote Team Management Collections Conflict Management Performance Monitoring Kpi Customer Loyalty Mergers Performance Appraisal Consumer Law Order Fulfillment Contractors Eeo Microsoft Dynamics Rma Merchant Services Microsoft Excel Microsoft Word Inventory Telecommunications Operations Management Lean Six Sigma Loss Prevention Business To Business Team Building Chargebacks Zendesk Quickbooks

Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma Education Details

  • Suffield University - Mba
    Suffield University - Mba
    3.6
  • A.D. Banker & Company
    A.D. Banker & Company
    Insurance
  • Merritt College
    Merritt College
    Administration Of Justice

Frequently Asked Questions about Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma

What company does Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma work for?

Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma works for Social Security Administration

What is Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma's role at the current company?

Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma's current role is Global Operations - Trust & Safety, Fraud, Loss Prevention, Dispute Resolution & Asset Protection Executive.

What is Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma's email address?

Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma's email address is li****@****box.com

What is Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma's direct phone number?

Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma's direct phone number is +151092*****

What schools did Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma attend?

Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma attended Harvard Law School, Suffield University - Mba, A.d. Banker & Company, Merritt College.

What are some of Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma's interests?

Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma has interest in Collecting Antiques, Horses, Exercise, Home Improvement, Collecting Art, Shooting, Reading, Gourmet Cooking, Sports, The Arts.

What skills is Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma known for?

Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma has skills like Process Improvement, Crm, Sales, Customer Retention, Salesforce.com, Management, Start Ups, Leadership, Customer Service, Cross Functional Team Leadership, Time Management, Account Management.

Who are Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma's colleagues?

Lisa Roundtree-Fitzpatrick, Mba - Lean Six Sigma's colleagues are Ferdinand Minnifield, Jason Holmes, Gracie Morris Byrd, Kemira Moultrie, Channah Brandeis, Tracy Eldridge, Charles Sawyer.

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