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Antoine Rouse is listed as IT Specialist | Service Desk Analyst | Customer Service Representative at Discovery Education, a company with 528 employees, based in Florence, South Carolina, United States. AeroLeads shows a matched LinkedIn profile for Antoine Rouse.
Antoine Rouse previously worked as Client Support Specialist at Discovery Education and Customer Support Specialist at Dreambox Learning. Antoine Rouse holds Bachelor Of Science - Bs, Computer Games And Programming Skills from Devry University.
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Ambitious IT support specialist who is dedicated to analyzing, troubleshooting and evaluating technological issues. Driven by challenges and motivated to ensure every customer feels supported and heard. Experience with Salesforce CRM, Zendesk, SaaS platforms, Product Admin, Clever, Slack and Microsoft Teams. Skilled usage with C++, C#, Java, JavaScript, Python.
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A career timeline built from the work history available for this profile.
South Carolina, United States
-Diagnose complex issues and provided resolutions quickly. -Provide solutions to client inquiries via phone, email, and live chat. -Cooperate with various departments and management to solve tickets via Saleforce.-Assist customers with concerns about company wide software and products.-Train and assist new representatives on how to effectively utilize.
South Carolina, United States
-Assist customers with concerns about DreamBox software-Diagnosed complex issues and provided resolutions quickly -Diagnose, troubleshoot, and resolve customer rostering issues via phone, email, and live chat. -Fostered customer relationships through phone, email and live chat-Provided feedback to clients and educated them with company articles and.
-Supported clients in a timely manner-Managed multiple companies and clients-Educated customers on the company’s products and services resulting in customer buy in-Managed company supplies and documented sells-Converted website visitors into leads resulting in company sells increase by 30%
South Carolina, United States
-Supported customers with Vimeo video streaming hub-Identify recurring customer issues to report and analyzed with higher tier teammates through via and virtual meetings -Communicated with corporate businesses to reiterate customer interactions while identifying solutions-Review and analyze updates on latest bugs, feature launches, and policy changes
Florence, South Carolina, United States
-Installed and programed Vivint Smart Home security products in customers’ homes-Implemented new software for over 600 customers on the east coast-Trained over 600 new customers on how to utilize Vivint Smart Home products on the east coast-Scheduled and plan installations times with customers-Maintain accurate inventory of company products-Utilize various.
Florence, South Carolina, United States
-Secured 613,500 sq. ft. of private owned property-Documented and reported daily activities and incident reports -Coordinated with the management team to complete office tasks such as filing, answering phone calls, delivering messages, and communicating with complex customers (in person)
Other employees you can reach at discoveryeducation.com. View company contacts for 528 employees →
Himmat Soni
Colleague at Discovery Education
Degana, Rajasthan, India, India
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Gregory Orapallo
Colleague at Discovery Education
Norristown, Pennsylvania, United States, United States
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Sava Tshontikidis
Colleague at Discovery Education
Washington, District Of Columbia, United States, United States
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Yasser Eid
Colleague at Discovery Education
Cairo, Cairo, Egypt, Egypt
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Gohar Mikaelyan
Colleague at Discovery Education
Yerevan, Yerevan, Armenia, Armenia
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Melanie Kugler
Colleague at Discovery Education
Charlotte Metro, United States
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SA
Shahzor Ali
Colleague at Discovery Education
Dādu, Sindh, Pakistan, Pakistan
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Yasser Mohamed
Colleague at Discovery Education
Cairo, Egypt, Egypt
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Marwa Ibrahim
Colleague at Discovery Education
Cairo, Egypt, Egypt
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Bethany Lezanic
Colleague at Discovery Education
Indiana, Pennsylvania, United States, United States
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Quick answers generated from the profile data available on this page.
Antoine Rouse works for Discovery Education.
Antoine Rouse is listed as IT Specialist | Service Desk Analyst | Customer Service Representative at Discovery Education.
Antoine Rouse is based in Florence, South Carolina, United States while working with Discovery Education.
Antoine Rouse has worked for Discovery Education, Dreambox Learning, Ravience, Modsquad, and Vivint.
Antoine Rouse's colleagues at Discovery Education include Himmat Soni, Gregory Orapallo, Sava Tshontikidis, Yasser Eid, and Gohar Mikaelyan.
You can use AeroLeads to view verified contact signals for Antoine Rouse at Discovery Education, including work email, phone, and LinkedIn data when available.
Antoine Rouse holds Bachelor Of Science - Bs, Computer Games And Programming Skills from Devry University.
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