Antoine Rouse Email & Phone Number

South Carolina, United States

-Diagnose complex issues and provided resolutions quickly. -Provide solutions to client inquiries via phone, email, and live chat. -Cooperate with various departments and management to solve tickets via Saleforce.-Assist customers with concerns about company wide software and products.-Train and assist new representatives on how to effectively utilize system tools and Confluence.

South Carolina, United States

-Assist customers with concerns about DreamBox software-Diagnosed complex issues and provided resolutions quickly -Diagnose, troubleshoot, and resolve customer rostering issues via phone, email, and live chat. -Fostered customer relationships through phone, email and live chat-Provided feedback to clients and educated them with company articles and training materials-Effectively communicated with team and complex customers-Self-reflected on personal performance and… Show more -Assist customers with concerns about DreamBox software-Diagnosed complex issues and provided resolutions quickly -Diagnose, troubleshoot, and resolve customer rostering issues via phone, email, and live chat. -Fostered customer relationships through phone, email and live chat-Provided feedback to clients and educated them with company articles and training materials-Effectively communicated with team and complex customers-Self-reflected on personal performance and translated methods of improvement with management through weekly meetings Show less

-Supported clients in a timely manner-Managed multiple companies and clients-Educated customers on the company’s products and services resulting in customer buy in-Managed company supplies and documented sells-Converted website visitors into leads resulting in company sells increase by 30%

South Carolina, United States

-Supported customers with Vimeo video streaming hub-Identify recurring customer issues to report and analyzed with higher tier teammates through via and virtual meetings -Communicated with corporate businesses to reiterate customer interactions while identifying solutions-Review and analyze updates on latest bugs, feature launches, and policy changes

Florence, South Carolina, United States

-Installed and programed Vivint Smart Home security products in customers’ homes-Implemented new software for over 600 customers on the east coast-Trained over 600 new customers on how to utilize Vivint Smart Home products on the east coast-Scheduled and plan installations times with customers-Maintain accurate inventory of company products-Utilize various remote software to assist customers with billing, technical support, and camera usage

Florence, South Carolina, United States

-Secured 613,500 sq. ft. of private owned property-Documented and reported daily activities and incident reports -Coordinated with the management team to complete office tasks such as filing, answering phone calls, delivering messages, and communicating with complex customers (in person)