Roushan Kumar Email & Phone Number

New York City, Us

Rancho Cordova, California, Us

Worldwide, Oo

Strong technical hands-on experience in design, development, architectural, and leadership quality to deliver/configure the ServiceNow IT Service Management (ITSM), Custom Application Development (CAD), Customer Service Management (CSM), Performance Analytics (PA), CMDB, eCommerce, Web, and IVR domain.Work as a Tech Lead / Solution Architect / Senior Developer using various tools and technologies.In collaboration with the enterprise, the architect worked on specific modules/product design and provides input on design patterns.Work as a bridge to fill the gap of technical and non-technical articulation between leadership/client and technical team.Provides technical leadership on projects and new development efforts.Provides guidance for software quality and development processes and procedures to promote software quality.Provides detailed technical feedback during projects to avoid future issues in functional and non-functional business need, and continuously improve software delivery.Provides technical support (when needed) inside of existing development teams to fill gaps in leadership, increase quality, and productivity as needed.Provides guidance for new technology selection. This includes research and piloting working examples of new technology tools or software.Advanced Application Orchestration, CMDB, Integration Hub, Flow DesignerKnowledge and Experience for maintaining Scoped Applications. Experience in configuring the Single Sign-on configuration and administrationExperienced with ServiceNow Development APIs and Web Service Integration, LDAP IntegrationITIL Foundation Certified, ServiceNow System Admin Certified, ServiceNow ITSM Certified, ServiceNow CAD Certified, Java CertifiedGood interpersonal skills with a customer-centric attitude; ability to adapt with the team.Strong organizational and analytical skills and positive attitude to adopt the latest tools and technologies and take the complex tasks.Train/mentor development.

Bangalore, Karnataka, In

- Involved in design and development of modules.- Developing & configuring the extension.- Creating catalogs & products through ImpEx.- Customizing the products using various relations attributes which suits to the business needs.- Implementation of custom catalog version sync job, which handles the synchronization process of custom attributes of products.- Workflow implementation for PCM (Product Content Management) and involved three level of approval process in workflow.- Design and development of hybris cms pages using template, cms page, impex. Also involved in structuring the common header and footer for all pages which falls upon common page template.- Integrated LDAP with hybris for enabling the authentication of super users in admin module.- Worked on process engine for triggering the email for various functionalities- Implemented incremental impex for loading up the products and other data setup.- Incorporated the new SOAP extension with hybris accelerator.- Good in WCMS, HAC, HMC and Product cockpit management.- Developed custom components which suits the project need.- Involved in integration of third party tools like, omniture, trip advisor, whether forecasting etc.Holding valid H1B VISA.

Boston, Ma, Us

Involved in developing the Aramark refreshment eCommerce services using hybris.

Involved in project delivery, development and deployment.