Marc Rousseau Email and Phone Number
Marc Rousseau work email
- Valid
- Valid
Marc Rousseau personal email
Marc Rousseau phone numbers
• Business Process Reengineering expert with great results in optimizing internal business processes combined with delivering large business transformational projects. • Team-oriented professional with superior problem-solving capabilities, analytical skills and a proven ability to lead change in a dynamic environment. • Customer-focused with strong leadership and interpersonal skills leading people through change management milestones. • Fluent in English and French.
-
Senior Manager, Operations Support - Transformation - Problem ManagementBellOntario, Canada -
Sr Manager - Bell Business Market - Problem ManagementBell Aug 2017 - PresentOttawa, Canada AreaImproving customer experience
-
Problem ManagementBell Jul 2017 - PresentOttawa, Canada Area
-
Manager - Global Network Management CenterBell Jun 2016 - PresentOttawa, Canada AreaLead a team of technicians who manage Bell Canada's network internationally.
-
Senior Project Manager - Continuous ImprovementBell Jan 2016 - Jun 2016Ottawa, Canada AreaLeading and developing quality program within BRS Fibe overlay program
-
Associate Director Project ManagementBell Nov 2014 - Oct 2015Ontario, Canada & Quebec, CanadaProject managed improvements influencing the cable processes. Coordinating change management, planning and executing on various tasks impacting over 800 employees from 2 separate collective agreements. Plan and Coordinate the merge of two functional teams improving process flows, cost reduction and improving the customer experience. Led concurrently the top 6 VP initiatives impacting Cable processes in Ontario, Quebec and Atlantic region with 30 projects. • Streamlined the customer problem reporting work flow which aligned internal performance measurement with contractual commitments. This improved customer experience, increased the automation efficiency, reduced manpower by close to 50% which also reduced operating costs by 1M annually. Also, improved cycle time by 56% or 14 days within the buried wire process by eliminating 9 process steps removing non value time within the process.
-
Senior Project ManagerBell Oct 2013 - Nov 2014Ottawa, Canada AreaSuccessfully introduced new mobile applications to over 3,500 technicians, enabling remote assistance, enhanced reliability and performance of mobile devices.
-
Associate Director, Measures & Analysis & Continuous ImprovementBell Canada Oct 2010 - Nov 2014Ontario, Canada & Quebec, CanadaLead 5 managers managing metrics including 5 blended KPI’s representing quality and efficiency metrics, service assurance and provisioning representing 72 KPI’s amongst various products (Voice, Internet, Data, IPVPN and TV). Meeting or exceeding these targets influenced the Operations incentive program impacting more than 1,000 employees. • Analyzed key metrics, implemented corrective actions and increased efficiencies of processes which resulted in improving the blended metrics by a factor of 32% which resulted in annual savings of 1.2M dollars. This was accomplished by developing a ranking process identifying processes with highest to lowest influences, determining which KPI’s were trending negatively, defining problems using the DMAIC methodology, a Six Sigma methodology; developing a baseline metric and analyzing the data to determine potential critical elements.• Exceeding and meeting targets during the 4 year period.
-
Associate Director, Measures & Analysis & Continuous Improvement & Fleet Project ManagerBell Jun 2012 - Mar 2014Ontario, Canada & Quebec, CanadaProject managed the software migration of Bell Canada fleet database to a new provider. A Fleet with over 15,000 trucks, passenger vans, snowmobiles and water crafts; Bell having the largest fleet in Canada all financial, maintenance and warranty records required to be maintained to meet SOX compliance. Being the 6th project manager on this project, posing some unique challenges.• Partnering with multiple front line teams ensuring all intricate details were captured. Provide diagrams of the network topology for the current software and future software. Mapped out network topology for both Bell and external company within VISIO.• Documented all Business and System requirements while developing a new platform to manage Bell’s Fleet transactions, new specification requirements for new builds and ensure all IT/SAP confidential information was transmitted securely. • Performed user acceptance testing of the new software; it was determined the external company was not meeting our needs.
-
Associate Director, Operations Support - Data Test Center & Continuous ImprovementBell 2005 - 2010Ontario, Canada & Quebec, CanadaSupporting the Ontario and Quebec test center teams, partnering with several key stakeholder teams the Core Data and IPVPN process was redesigned after brainstorming 300 potential solutions and strategically implementing 30 of them. Improving MTTR, Report Rate and harmonizing processes between the Ontario and Quebec regions while improving operating cost.• Reduced Report Rate by 21% improving an annual savings of 1M annually. Recipient of the BRAVO Award honoring the achievements of Bell's most exceptional for reducing service assurance workload related to Core Data and IPVPN products. • Improved MTTR by 40%; received the Presidents Club Award Honoring the achievements of Bell's most exceptional for delivering service improvement strategies impacting Bell Core Data and IPVPN Business Market customers. • Implemented a bi-weekly governance model reviewing results coupled with action plans, were part of my control plan that is currently still in effect
Marc Rousseau Skills
Marc Rousseau Education Details
-
Cite Collegiale - Loi Et SecuriteLaw -
Project Management -
BellLean Six Sigma
-
Business Analyst
-
Thomson Education DirectAccounting And Business/Management
-
Thomson Education DirectAccounting And Finance
Frequently Asked Questions about Marc Rousseau
What company does Marc Rousseau work for?
Marc Rousseau works for Bell
What is Marc Rousseau's role at the current company?
Marc Rousseau's current role is Senior Manager, Operations support - Transformation - Problem Management.
What is Marc Rousseau's email address?
Marc Rousseau's email address is ma****@****bell.ca
What is Marc Rousseau's direct phone number?
Marc Rousseau's direct phone number is +151439*****
What schools did Marc Rousseau attend?
Marc Rousseau attended Cite Collegiale - Loi Et Securite, York University, Bell, York University, Thomson Education Direct, Thomson Education Direct.
What are some of Marc Rousseau's interests?
Marc Rousseau has interest in Fishing And Golf, Baseball Coach, Children, Hockey Coach.
What skills is Marc Rousseau known for?
Marc Rousseau has skills like Telecommunications, Wireless, Call Center, Ip, Six Sigma, Fleet Management, Fleet, Fleet Operations, Unified Communications, Call Centers, Telephony, Customer Experience.
Who are Marc Rousseau's colleagues?
Marc Rousseau's colleagues are Helen Zara, Rebecca Xiong, Rubin Louis X, Johhny Yen, Heidi Auger, Narinder Singh, Alexander Mueller.
Not the Marc Rousseau you were looking for?
-
Marc Rousseau
Montreal, Qc -
-
5lvrcapital.ca, bdc.ca, marcon.qc.ca, ge.com, fake-studio.com -
Marc Rousseau
Montreal, Qc
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial