Dan Rousseau Email & Phone Number

Los Angeles, CA, US

Burbank, California, United States

Burbank, California, United States

Burbank, CA

• Deliver and support infrastructure and entertainment business technology for Disney/ABC Television show productions.
• Coordinate directly with executive producers, directors, cast and crew to identify specialized requirements and ensure maximum daily productivity.
• Manage deployment, configuration, and patching of assets across user base of 1500+ on multiple studios throughout Los Angeles.
• On-site and remote administration of network, user account provisioning, O365, Aruba ClearPass.

Burbank/Glendale

• Walt Disney Company - Disney ABC Television Group
• Oversaw and directed elite team of IT professionals servicing The Walt Disney Company and its affiliates.
• Orchestrated company-wide technical training and technology service promotions.
• Coordinated staffing and service delivery across six locations providing walk-up support for all company issued technology.
• Compiled and presented monthly, quarterly, and yearly metrics to team and upper management.

Burbank/Glendale, CA

• Walt Disney Company - Disney ABC Television Group
• Walk-up technical expertise for The Walt Disney Company user base in Southern California and New York City.
• Support for Mac,Windows, iOS, and Android devices alongside third-party peripherals and enterprise systems.
• Administered access to Exchange, network connectivity, elevated rights, software licensing, and hardware refreshes.
• Produced and delivered training sessions and materials to end users and executive teams.

• Performed troubleshooting and repairs of products, provided insightful advice and friendly, hands-on technical support to customers in need.
• As Mentor for Genius Team provided in the moment feedback and knowledge to guide the development of others.
• As GYO Genius Trainer facilitated organized group training and validation of individuals seeking to become Geniuses.
• Recognition: 4-Time Quarterly Award Winner for Most NPS Promoters, voted as “Most Dependable” co-worker by peers.

• Maintained, prepared, and oversaw seven world-class studio rooms while catering to the needs of high-profile clientele.
• Professional liaison between major label clients and studio.
• Organized, distributed, and tracked inventory of microphones, outboard gear, cables, rentals, and other studio equipment.
• Supervised and trained interns, delegated responsibilities.

Bachelor Of Science (Bs), Entrepreneurship/Entrepreneurial Studies

Associate'S Degree, Recording Arts Technology/Technician, 4.0 - Valedictorian